Back

Frontier Ford - Service Center

Santa Clara, CA

4.6
395 Reviews

395 Reviews of Frontier Ford - Service Center

Sort by
October 08, 2024

Happy with the service and the way the service guy treat me. problem was solved I'm very happy. Thanks More

by CURILLA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares
Oct 09, 2024 -

Frontier Ford responded

We’re thrilled to hear you had a great experience! Our team always aims to provide top-notch service, and it’s wonderful to know we met your expectations. Thank you for sharing your positive feedback!

October 08, 2024

Ed was a great representative for frontier ford, I’m always happy to come see my guy. More

by MAXJJK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Oct 09, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback, Max! We're thrilled to hear that Ed made your experience enjoyable. Our team always aims to provide top-notch service, and it's great to know you appreciated it. Looking forward to seeing you again soon!

October 06, 2024

Edward Olivares was amazing! The best service person I have interacted with. Took care of every small detail and answered all my questions patiently. Frontier Ford is now my go-t More

by MSRINI48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares
Oct 08, 2024 -

Frontier Ford responded

Thank you for your fantastic review! We're thrilled to hear that Edward provided you with exceptional service and took care of all your needs. It's great to have you as part of the Frontier Ford family! Looking forward to seeing you again soon.

October 06, 2024

Great service experience at Frontier Ford. This is my preferred location for service. The explanation of services and pictures of the car through the process were very helpful. More

by ADAM KRIEGEL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo E Caudill
Oct 08, 2024 -

Frontier Ford responded

Adam, thank you for your wonderful feedback! We're thrilled to hear you had a great service experience with us. Our team strives to keep you informed every step of the way, and it's fantastic to know that it made a difference for you. We appreciate your loyalty!

October 05, 2024

Good service. Completed on time as promised. Also alerted me to my Ford Points to get discount More

by MBRADING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Nunez
Oct 08, 2024 -

Frontier Ford responded

Thank you for your fantastic feedback! We’re thrilled to hear you appreciated our timely service and helpful reminders. Your satisfaction is our priority, and we look forward to serving you again soon!

October 04, 2024

Always provides great service. Leo was very helpful, and made all service options easy to understand. More

by ANASTASIAMCRISP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Oct 08, 2024 -

Frontier Ford responded

Thanks for your fantastic review, Anastasia! We're thrilled to hear that Leo made your experience easy and enjoyable. We appreciate your support and look forward to serving you again soon!

October 04, 2024

I was having issues programming the new keys to my Ford Focus. I finally gave up on the YouTube video stating how to do it. I was pleasantly surprised just how personable and friendly the Service Manager E More

by GREGWEST1485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward at the Service Department
Oct 08, 2024 -

Frontier Ford responded

Thanks for the fantastic review, Greg! We're thrilled to hear about your positive experience with Edward and our team. Providing friendly and efficient service is our priority, and it’s great to know we met your expectations. We look forward to assisting you with all your vehicles in the future!

October 03, 2024

Work done as required, the only delay was from AAA Insurance not keeping up with status of approval process. More

by Brian.Basolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Marshall Ben my service advisor for 5 years Great Guy
Oct 07, 2024 -

Frontier Ford responded

Thank you for your review! We're glad to hear that the work was completed as required. We understand how frustrating it can be when delays occur due to third-party processes like insurance approvals. If you have any further questions or need assistance, please feel free to reach out. We appreciate your understanding and look forward to serving you again!

October 02, 2024

I always feel like I can trust this place. Edward stays in touch throughout the entire repair process. The pictures and videos he sends are very helpful explaining the issue at hand. Repairs a More

by KARL12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Oct 03, 2024 -

Frontier Ford responded

Thanks, Karl! We’re thrilled to hear you had such a positive experience with Edward. Keeping our customers informed is a top priority, and it’s great to know you found the updates helpful. We appreciate your trust in us and look forward to serving you again!

October 02, 2024

Thank you Leo for the service on 2011 Escape (bling). And thank you for fixing my front right side bumper as well. Job well done. More

by NEANWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Caudill
Oct 03, 2024 -

Frontier Ford responded

We’re thrilled to hear you had a great experience with Leo! It’s fantastic to know you’re happy with the service on your 2011 Escape and the bumper repair. Your feedback means a lot to us—thanks for sharing!

...
22
...