Frontier Ford - Service Center

Edward was great and I was amazed that they completed the recalls on the same day. I was also very pleased to be offered a free ride home. recalls on the same day. I was also very pleased to be offered a free ride home. More

Edward was great, he was very helpful with options for the part repair service. Thanks! the part repair service. Thanks! More

Fast and efficient! I will be coming back and refer my family and friends here. I will be coming back and refer my family and friends here. More

Leo Caudillo did an awesome job. He went above & beyond, communicated effectively & promptly at every stage of the service & repair. He was also able to get me good discounts on the He went above & beyond, communicated effectively & promptly at every stage of the service & repair. He was also able to get me good discounts on the service & repair, thanks much More

The fellow I dealt with did a very good job communicating with me and the truck was finished when he said it would be. with me and the truck was finished when he said it would be. More

My service was awesome, quick and Very smooth from the time I dropped it off with my advisor Edward to the time I picked it up. time I dropped it off with my advisor Edward to the time I picked it up. More

Jesus was a good service agent. Took care of all the details well. Thank you. Your service pricing was kinda high. Took care of all the details well. Thank you. Your service pricing was kinda high. More

When we leased the vehicle, I was told that every few months I can come in for 'service' and they would fully clean the car, detail it inside and out. I brought the car in last Saturday. They didn't even months I can come in for 'service' and they would fully clean the car, detail it inside and out. I brought the car in last Saturday. They didn't even open the car inside (person in charge was Adrian Cruz). When I told him as I was picking up the car, he promised he would call me on Monday, come and pick up the car and finish the remaining work. In fact he said "my bad, I am new, I didn't know". No call from him on Monday or Tuesday or till today, Thursday. I called the service center to request to speak to him and left a message with the woman who took my message. Still no call. This is lousy treatment of a new customer. Makes me question why I went with Ford. Also, the finance person told me when I was leasing that I should buy into some coverage that will cover with any minor dents, dings and that I didn't have to go to my insurance. I asked about that when I came in for service and they just didn't give me any additional information about that to handle a small dent/ding on the rear door we have. More

Muchas gracias buen servicio por ser primera vez con el joven López no recuerdo su primer nombre pero gracias joven López no recuerdo su primer nombre pero gracias More

Having servicing done for my car was made very easy (making the appointment & having the option for pick up/delivery) Leo Caudillo was my service advisor and I want to state that he provided except (making the appointment & having the option for pick up/delivery) Leo Caudillo was my service advisor and I want to state that he provided exceptional customer service. I had a number of things to be done for my Escape, and Leo made it all very easy for me. I found him to be knowledgeable, personable, and was great at keeping me updated. He was (by far) the most helpful advisor that I have worked with. I truly appreciate quality customer service, and Leo certainly provided that for me. - Karen Bowman More