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Frontier Ford - Service Center

Santa Clara, CA

4.6
525 Reviews

525 Reviews of Frontier Ford - Service Center

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June 20, 2025

Excellent customer service. John was very helpful and kept me informed the entire time.My vehicle was in for service. More

by mhgirard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Jun 23, 2025 -

Frontier Ford responded

Thank you for your fantastic review! We're thrilled to hear that John provided you with excellent service and kept you informed. We appreciate your support and look forward to assisting you again in the future!

June 18, 2025

Quick oil change service and even took care of the mail in rebate for me. More

by 2002kx500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
leonard
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Jun 23, 2025 -

Frontier Ford responded

Thank you for the fantastic feedback! We're glad you had a smooth experience with our oil change service and appreciated the rebate assistance. We look forward to serving you again soon!

June 17, 2025

It was very easy and quick to fix my vehicle, had the battery replaced and ready to pick up the next day More

by HENRYTORREOLAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the name
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Jun 18, 2025 -

Frontier Ford responded

Thanks for the great feedback, Henry! We're thrilled to hear that your battery replacement was quick and hassle-free. Our team works hard to ensure a smooth experience for our customers. We appreciate your support and look forward to serving you again!

June 16, 2025

Very poor service at the service dept. I had an appt for 8am, I came all the way from Santa Cruz, my car service hadn't even begun by 3pm. The attendant was rude when I was clearly upset a More

by albertcore
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Report | Print
Jun 17, 2025 -

Frontier Ford responded

We understand how important your time is, especially when you’ve traveled from Santa Cruz for service. It’s certainly not the kind of visit we want our customers to have, and we want to make sure your concerns are heard and addressed. Please feel free to reach out directly to Kevin Bettencourt, our Service Director, at 408-241-1800.

June 16, 2025

I know I can trust the dealership to take care of any special maintenance including electronic modules. More

by RON_SOLORZANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Puga
Report | Print
Jun 18, 2025 -

Frontier Ford responded

Thanks for the great feedback, Ron! We're glad to hear you trust us for your maintenance needs. Our team is dedicated to providing top-notch service, especially with specialized care. We appreciate your support and look forward to assisting you again!

June 15, 2025

Quick and professional communication regarding the status of my vehicle. Service advisor Frank Puga is the reason I keep coming back. More

by dglantz99
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Puga
Report | Print
Jun 16, 2025 -

Frontier Ford responded

Thank you for the kind words! We're glad to hear our communication met your expectations and that Frank Puga continues to earn your trust. He's a valued member of our team, and we're grateful for your continued loyalty. We look forward to serving you again!

June 11, 2025

My experience with my vehicle being service was great. The service technician was very helpful to me! More

by ELIZABETHLTORRES73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Jun 12, 2025 -

Frontier Ford responded

Thank you for the fantastic feedback! We're thrilled to hear that our service technician provided you with great support. Your satisfaction is our priority, and we look forward to assisting you again in the future!

June 11, 2025

I appreciate all you do. Thank you for getting my car in for an appointment so quickly. More

by JHUGHES21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Jun 12, 2025 -

Frontier Ford responded

Thank you for your kind words! We’re thrilled to hear you had a positive experience and that we could accommodate your appointment quickly. Your satisfaction is our top priority, and we look forward to assisting you again in the future!

June 09, 2025

GREAT SERVICE HELPFUL AND NICEYOUR SALESA MAN IS TOP OF THE LINE ! THANKS A LOT More

by BO8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MAJIC
Report | Print
Jun 11, 2025 -

Frontier Ford responded

Thank you for your fantastic review! We're thrilled to hear you received great service and that our sales team made a positive impact. Your satisfaction means a lot to us!

June 08, 2025

Personal service high professional attitude without being stiff salesman & credit person pleasant to work with More

by StevenRMartini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Marrufo & Masi Zamir
Report | Print
Jun 09, 2025 -

Frontier Ford responded

Thank you for your fantastic review, Steven! We're thrilled to hear that you enjoyed our personal service and found our team approachable. We strive to make every experience enjoyable and professional. Your feedback motivates us to keep up the great work!

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