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Frontier Ford - Service Center

Santa Clara, CA

4.6
397 Reviews

397 Reviews of Frontier Ford - Service Center

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October 23, 2024

Dealer and service center was professional and communicative. I brought my brand new Mustang back in because the hood had some issues with the paint and the front bumper was not aligned very well. More

by lpetty0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
Oct 24, 2024 -

Frontier Ford responded

Thanks for your feedback! We're glad to hear you found our team professional and that we addressed the hood issue effectively. We appreciate your thoughts on the bumper alignment and will share your concerns with Ford. Your experience is important to us, and we’ll strive to improve.

October 23, 2024

They went above and beyond. Replaced the battery for free, no hassles. They knew I was out of town and had groceries in the trunk and they fixed it in a rush so I could get the More

by LESLIEGRAY645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember but he was so nice!
Oct 24, 2024 -

Frontier Ford responded

Thanks for sharing your experience, Leslie! We're thrilled to hear that our team could help you out quickly and make your day a little easier. Your satisfaction means a lot to us, and we appreciate your kind words!

October 22, 2024

My service was done very quickly wanted to charge 80. 00. Dollars to change wiper blades something that I would think be under the service plan More

by Jimwilkins817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Oct 23, 2024 -

Frontier Ford responded

Thanks for your feedback, Jim! We're glad to hear your service was quick. We understand your concerns about the wiper blade charge and appreciate your input. We're always looking to improve our offerings, so your comments are valuable to us.

October 22, 2024

Great service department. I have been taking my Fords to Frontier for many years. Convenient location, easy to make service appointments and friendly knowledgeable staff. More

by KANAKA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Marshall has been my go to rep for many years!
Oct 23, 2024 -

Frontier Ford responded

Thank you for your fantastic review! We're thrilled to hear about your positive experiences with our service department. Our team strives for convenience and top-notch service, and it’s great to know we've met your expectations over the years. We look forward to seeing you again!

October 22, 2024

I always get good, friendly and professional service. I have been taking my car here since 2014. More

by donmarw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward.
Oct 23, 2024 -

Frontier Ford responded

Thank you for your fantastic review! We're thrilled to hear you've enjoyed our friendly and professional service since 2014. Your loyal support means the world to us, and we look forward to continuing to serve you and your car for years to come!

October 21, 2024

Fast, friendly, high quality work and advice. Service advisor Jesus Labrada was great! Highly recommend. More

by daniel.callaghan999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Lambrada
Oct 22, 2024 -

Frontier Ford responded

Thanks for the fantastic review, Daniel! We’re thrilled to hear you had such a positive experience with Jesus. Your recommendation means a lot to us, and we look forward to serving you again soon!

October 19, 2024

Edward Olivares on Steven's Creek was professional and provided timely updates on my Ford Edge. He made the experience very positive. Just hope the work holds up since this was my second visit for same is More

by PATRICIA.TAHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares
Oct 21, 2024 -

Frontier Ford responded

Patricia, thanks for sharing your experience! We’re thrilled to hear that Edward provided professional service and kept you updated. We’re confident in our work and appreciate your trust. If you have any concerns in the future, we’re here to help!

October 18, 2024

Service took care of my service needs within the same day and all issues were addressed. More

by WJMINKEL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Oct 21, 2024 -

Frontier Ford responded

Thanks for your feedback! We're thrilled to hear that our team was able to address your service needs promptly. Your satisfaction means a lot to us, and we look forward to continuing to provide you with great service in the future!

October 17, 2024

Excellent starting with representative to completion of services. Professional, timely & courteous. Loved the benefit of delivering my car once service completed. Very impressed More

by JAMOFLG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Lopez & Nicholas
Oct 21, 2024 -

Frontier Ford responded

Thank you for your fantastic feedback! We're thrilled to hear you had a great experience with our team and enjoyed the convenience of our service. We appreciate your support and look forward to serving you again!

October 17, 2024

Services is great. Last visit told meets corrosion recall but no followup, called 4 times. No callback More

by RJSAFAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
Oct 21, 2024 -

Frontier Ford responded

Thanks for your feedback! We’re glad you enjoyed our services. We apologize for the missed follow-up regarding the corrosion recall and appreciate your patience. Your experience is important to us, and we’ll work to ensure better communication moving forward.

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