Frontier Ford - Service Center
Santa Clara, CA
397 Reviews of Frontier Ford - Service Center
Dealer and service center was professional and communicative. I brought my brand new Mustang back in because the hood had some issues with the paint and the front bumper was not aligned very well. communicative. I brought my brand new Mustang back in because the hood had some issues with the paint and the front bumper was not aligned very well. The service department correctly identified that both were factory problems. They had the hood repainted, which was great. Unfortunately, they didn't feel there was much they could do with the front bumper, since they said SOME of the other mustangs on the lot had the same issue. That sounds like a build quality control problem with Ford. While not the fault of the dealer, I would've appreciated more investigation as to WHY this problem exists and if Ford is willing to do anything about it, but nothing of the kind was offered. I was offered a ride home from the dealership when they kept my car for nearly a week, but I was not offered a pickup service to come and get my car, which cost me a $30 Uber ride. More
They went above and beyond. Replaced the battery for free, no hassles. They knew I was out of town and had groceries in the trunk and they fixed it in a rush so I could get the Replaced the battery for free, no hassles. They knew I was out of town and had groceries in the trunk and they fixed it in a rush so I could get the car before closing. I was very pleased. More
Great service department. I have been taking my Fords to Frontier for many years. Convenient location, easy to make service appointments and friendly knowledgeable staff. I have been taking my Fords to Frontier for many years. Convenient location, easy to make service appointments and friendly knowledgeable staff. More
Edward Olivares on Steven's Creek was professional and provided timely updates on my Ford Edge. He made the experience very positive. Just hope the work holds up since this was my second visit for same is provided timely updates on my Ford Edge. He made the experience very positive. Just hope the work holds up since this was my second visit for same issue....fingers crossed...Thank you! More
Excellent starting with representative to completion of services. Professional, timely & courteous. Loved the benefit of delivering my car once service completed. Very impressed services. Professional, timely & courteous. Loved the benefit of delivering my car once service completed. Very impressed More