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Frontier Ford - Service Center

Santa Clara, CA

4.7
291 Reviews

291 Reviews of Frontier Ford - Service Center

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September 13, 2024

They got to work right away and did a great job. No problems at all. More

by jeffcgibson
Recommend Dealer
Yes
Employees Worked With
Jesus Labrada
Report | Print
Sep 16, 2024 -

Frontier Ford responded

Thanks for the fantastic review, Jeff! We're thrilled to hear you had a great experience and that our team met your expectations. Your satisfaction is our priority, and we look forward to working with you again in the future!

September 13, 2024

Francisco "Frank" Pugo was very helpful in getting our car fixed and very transparent in the process. He communicated well with our warranty company and was able to keep us updated in a timely matter. More

by BRIAN.P.POSADAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Pugo
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Sep 16, 2024 -

Frontier Ford responded

Thanks for the awesome review, Brian! We're thrilled to hear that Frank provided such great support and communication throughout the process. Our team is dedicated to transparency and timely updates, and it’s fantastic to see that reflected in your experience. We appreciate your feedback!

September 12, 2024

All good. Easy check-in and easy check-out. Really it's not possible to do better than this. More

by sand1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
Report | Print
Sep 16, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear you had a smooth check-in and check-out experience. We always strive for excellence, and your kind words motivate us to keep it up. Looking forward to welcoming you back soon!

September 12, 2024

I couldn’t have asked for an easier process. Carlos Sanchez was helpful, courteous and honest the entire process. He was even accommodating in assisting me in returning my rental car to the air More

by msuporter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Sanchez
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Sep 16, 2024 -

Frontier Ford responded

Thank you,! We're thrilled to hear about your positive experience with Carlos. Our team strives to make every process seamless and enjoyable. Your feedback means a lot to us, and we look forward to serving you again soon!

September 11, 2024

Very good, I had a very nice service and attendance. I recommend Frontier Ford. Thanks More

by ELMIROBRASILCABRAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caudillo Ornelas, L
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Sep 16, 2024 -

Frontier Ford responded

We're thrilled to hear you had a great experience with our service! Thank you for recommending Frontier Ford. Your satisfaction is our priority, and we appreciate your feedback!

September 11, 2024

Service was good and not complicated at all. Though I wish they would not keep asking me to leave a review. More

by Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Sep 16, 2024 -

Frontier Ford responded

We're glad you enjoyed the service. We appreciate your honesty about the review requests and will take your thoughts into consideration. Your experience matters to us, and we're here to make it as smooth as possible!

September 11, 2024

They didn't check my fluids no fluid in the reservoir. ....I haven't check brake fluid but I sure that wasn't checked More

by deponte_m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember but he was very nice and helpful
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Sep 17, 2024 -

Frontier Ford responded

Thank you for your review! We’re glad to hear you had a positive experience overall. However, we’re concerned about the issues you mentioned with fluid levels. We want to ensure everything is in top condition for your vehicle. Please contact us so we can address these concerns and check your fluids thoroughly. Your satisfaction and vehicle safety are our top priorities. Thank you for bringing this to our attention!

September 11, 2024

Mike Marshall and his service department did a great job repairing my vehicle. I found the experience with Mike to be efficient, professional and trustworthy. Thankyou!! More

by KROWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Marshall
Report | Print
Sep 16, 2024 -

Frontier Ford responded

Thank you for your fantastic feedback! We're thrilled to hear that Mike and the service department provided you with a top-notch experience. Your trust and satisfaction mean everything to us. We look forward to serving you again!

September 10, 2024

Eduardo was fantastic. Excellent service manager. I also loved the car drop off when finished. More

by CHARLESP92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Sep 16, 2024 -

Frontier Ford responded

Thanks, Charles! We're thrilled to hear you had a fantastic experience with Eduardo and enjoyed the car drop-off service. Your feedback means a lot to us, and we look forward to serving you again!

September 10, 2024

Leo at Frontier Ford in San Jose Ca in the service dept gives outstanding customer service . He aims to please his customer making sure you are more then satisfied with the work that has been done on your More

by PRINCESS.STEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Sep 16, 2024 -

Frontier Ford responded

Thank you Stephanie and John! We're thrilled to hear about your exceptional experience with Leo at Frontier Ford. We’re proud to have team members who go above and beyond for our customers. Your kind words inspire us to keep delivering outstanding service!

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