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Frontier Ford - Service Center

Santa Clara, CA

4.6
398 Reviews

398 Reviews of Frontier Ford - Service Center

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October 30, 2024

Excellent service and very friendly. Would highly recommend Frontier Ford service department to other folks More

by JMKERLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
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Oct 31, 2024 -

Frontier Ford responded

Thank you! We’re thrilled to hear you had an excellent experience with our service department. Your recommendation means a lot to us, and we look forward to serving you and your friends in the future!

October 30, 2024

The person who assists us has a good customer service. He explained well what happened to our car. He is excellent. More

by juvycualingpascua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo Caudil
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Oct 31, 2024 -

Frontier Ford responded

Thank you! We're thrilled to hear you had a great experience with our team. Providing excellent customer service is our top priority, and we appreciate your kind words. Looking forward to assisting you again in the future!

October 30, 2024

Everything was fine until it was time to get my truck back, it was to be delivered back to me at 1:00 pm but didn’t make it back until just before 4:00 pm. My truck was done at 11:55. More

by SAMSON95054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel A Lopez
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Oct 31, 2024 -

Frontier Ford responded

Thanks for your feedback! We’re glad to hear everything else went well. We apologize for the delay in returning your truck and appreciate your patience. Your experience is important to us, and we'll work on improving our delivery times.

October 30, 2024

Leo did a great job. Will take my car back to him. Bonnie and Leo are great they deserve raises! More

by CALINDALU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LEO CAUDILLO
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Oct 31, 2024 -

Frontier Ford responded

Thanks for your fantastic feedback! We're thrilled to hear that Leo and Bonnie made such a positive impression. We'll be sure to share your kind words with the team. Looking forward to seeing you again soon!

October 30, 2024

There were some issues. However, they were remedied. Edward is absolutely amazing & his level customer service made up for some of the problems that occured. More

by MARIEG7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Report | Print
Nov 01, 2024 -

Frontier Ford responded

Thank you for your feedback! We appreciate your understanding regarding the issues you encountered, and we're glad to hear that Edward's exceptional customer service helped make things right. Our team is dedicated to ensuring a positive experience, even when challenges arise. Your comments are valuable to us, and we’re committed to continuous improvement. We look forward to serving you better in the future!

October 30, 2024

I've been quite happy during my lease however, when I decided to buy my vehicle, I have also purchased prepaid maintenance/service package (MPP) and it was something I really regret. Every single time I More

by PKOWALSK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
cant rememebr
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Nov 04, 2024 -

Frontier Ford responded

Thank you for taking the time to share your experience with us. We’re sorry to hear about the frustrations you've faced with your prepaid maintenance/service package and the lack of communication regarding your vehicle’s service eligibility. We understand how important it is to receive clear and consistent service. To address your concerns directly, please contact Kevin Bettencourt, our Service Director, at 408-241-1800. He is committed to resolving this issue and ensuring that you receive the level of service you deserve. Thank you for your feedback, and we look forward to making things right for you.

October 30, 2024

Mike is Always excellent! As are the techs and otr staff at your dealership, thx More

by ACOLECAM.MSHIPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, service rep
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October 29, 2024

Good prompt service. I was told a time of completion and it was complete at that time More

by lilwildthingjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael M
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Oct 30, 2024 -

Frontier Ford responded

Thank you for your feedback! We're glad to hear the service met your expectations. We're always looking to improve, so please let us know how we can make your next experience a five-star one. Feel free to reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.

October 29, 2024

The service Leo provides is exceptional! !! Service was completed ahead of time and the work performed was fully explained. More

by bobjames53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Oct 31, 2024 -

Frontier Ford responded

Thanks for the fantastic review, Bob! We're thrilled to hear that Leo exceeded your expectations and delivered exceptional service. Your feedback means a lot to us, and we look forward to serving you again!

October 28, 2024

Is where I purchased my Bronco. I’ve had only good experienced. They are very helpful and courteous More

by Currutia963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name
Report | Print
Oct 29, 2024 -

Frontier Ford responded

Thanks! We're thrilled to hear about your positive experience and that you found our team helpful and courteous. Enjoy your new Bronco, and we look forward to serving you again in the future!

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