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Frontier Ford - Service Center

Santa Clara, CA

4.7
291 Reviews

291 Reviews of Frontier Ford - Service Center

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September 21, 2024

The service is most always fast and done in a timely manner. Everyone I deal with is professional and seem to want to make the customer happy. More

by AE_CHOICES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t have any names right now
Sep 23, 2024 -

Frontier Ford responded

Thanks! We're thrilled to hear you had such a positive experience. Our team works hard to provide timely and professional service, so your feedback truly means a lot. We appreciate your support and look forward to serving you again soon!

September 21, 2024

Service dept. Was great. However my can was not fixed. Car continued to blow fuses. I told them of a short in the wiring. I was stuck in the gas station a day afte More

by JBL456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doesn't matter
Sep 23, 2024 -

Frontier Ford responded

Hi, we appreciate your feedback and are glad you had a positive experience with our service department. We're sorry to hear about the ongoing issues with your vehicle. Your concerns are important to us, and we’ll work to improve our service. Thank you for sharing your thoughts!

September 21, 2024

New tire purchased and installed during scheduled visit to replace the road hazard damaged tire. More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nunez
Sep 23, 2024 -

Frontier Ford responded

Thanks for the great feedback, Joseph! We’re glad to hear your new tire installation went smoothly. If you have any further questions or need assistance, don’t hesitate to reach out. Safe travels!

September 20, 2024

The truck's engine light turned on right after the service. I was very dissappointed. More

by Godoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
Sep 23, 2024 -

Frontier Ford responded

We understand how frustrating it can be when issues arise after a service, especially with something as important as your truck’s engine light. Your experience is important to us, and we’d like to help resolve this as quickly as possible. Please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800, so we can take a closer look and ensure everything is addressed properly.

Sep 23, 2024 -

Godoy responded

As I pointed out, I have already dealt with the issue by taking my truck to my local mechanic and he resolved it for me.

Sep 23, 2024 -

Godoy responded

I went from having the best ever experience with the sale to the worst service experience with the service department. I have not more to say.

September 20, 2024

Miguel from Frontier ford was really helpful, attentive and corteous. I brought in my car for an engine service light that popped outta nowhere. Miguel checked with the warranty (which had expired) and the More

by edsanchez10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel A Lopez
Sep 23, 2024 -

Frontier Ford responded

Thanks! We’re thrilled to hear you enjoyed our fast and friendly service. Keeping our customers informed is a top priority for us. Your feedback motivates our team to continue delivering great experiences!

September 20, 2024

Very good service! I was able to get my car in quickly, my service advisor (Miguel) handled all the service issues professionally and I picked up the car on time with More

by joilsscs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Sep 23, 2024 -

Frontier Ford responded

We're thrilled to hear about your positive experience! It's great to know that Miguel provided excellent service and got everything sorted for you promptly. Thank you for choosing Frontier Ford—we appreciate your kind words!

September 20, 2024

Very good and fast service. Polite staff. Lounge area was quiet and relaxing. Definitely will recommend. More

by CARLSAN_1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Sep 23, 2024 -

Frontier Ford responded

Thank you! We're thrilled to hear you enjoyed our fast service and relaxing lounge area. Your recommendations mean a lot to us, and we look forward to welcoming you back soon!

September 20, 2024

Leo was great, he knows his stuff, he guided me thru the details of why I need a new tire. More

by ashokkrishnamurthi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Sep 23, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear Leo provided you with great guidance. Ensuring our customers feel informed and supported is a top priority. Safe travels with your new tire!

September 19, 2024

Very easy process and Frank ensured that I was left with no questions or concerns. Highly recommend. More

by EP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Puga
Sep 19, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback! We’re thrilled to hear that you had a smooth experience and that Frank was able to assist you effectively. Your recommendation means a lot to us!

September 19, 2024

Friendly! Did a great job with the car, and even drove it back to my house so I didn't have to wait for my ride. More

by SAVA.SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWARD N OLIVARES
Sep 19, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience and appreciated the extra care. Our team is always here to make things easier for you!

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