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Frontier Ford - Service Center

Santa Clara, CA

4.6
401 Reviews

401 Reviews of Frontier Ford - Service Center

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November 20, 2024

The service, from the time I showed up a day early to hand over my keys, was friendly, professional, and so helpful! My oil change was finished early, I was contacted, my car was delivered with a smile t More

by DZBRESLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
.All your employees, from your online help desk through your delivery driver were excellent.
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Nov 21, 2024 -

Frontier Ford responded

We’re thrilled to hear about your positive experience! Our team is dedicated to providing friendly and professional service, and it’s great to know we hit the mark. We look forward to welcoming you back for your next visit!

November 20, 2024

The staff at frontier ford were excellent. My service advisor kept me informed throughout the process. More

by JAVIER.ARELLANO1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
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Nov 21, 2024 -

Frontier Ford responded

Thanks for the awesome feedback, Javier! We're thrilled to hear that our staff provided excellent service and kept you informed. Your satisfaction is our priority, and we’re glad you had a great experience at Frontier Ford!

November 19, 2024

Leo was great. He kept me informed of what additional service I needed. The service department is very helpful. More

by MCLARK6000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Nov 20, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that Leo provided excellent service and kept you informed. Our team always strives to assist our customers effectively. We appreciate your support and look forward to serving you again!

November 17, 2024

Very reasonable price on the standard 10000 mile Ford Lightning mile inspection and tire rotation ! More

by DAVEMCLEAN30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares
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Nov 18, 2024 -

Frontier Ford responded

Thanks! We're glad you found our pricing reasonable for the 10,000-mile inspection and tire rotation. Your feedback means a lot to us, and we look forward to seeing you again soon!

November 16, 2024

Worked with Leo and he has great to work with. He represents Frontier Ford very well! More

by nguyen_philip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Nov 18, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback, Philip! We're thrilled to hear you had a great experience working with Leo. He truly embodies our commitment to exceptional service at Frontier Ford. We appreciate your support!

November 16, 2024

the service center is very professional and every time I visit, I always feel satisfied. More

by Sammi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
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Nov 18, 2024 -

Frontier Ford responded

Thanks for your fantastic feedback, Sammi! We’re thrilled to hear that you consistently feel satisfied with our service. Our team strives to maintain professionalism, and your support means a lot. We look forward to seeing you again soon!

November 16, 2024

Excellent service man…prompt service… fait pricing. I feel service dept very knowledgableabout my car and what needs to be done. I appreciate there is no pressure to do more than I want. More

by NANCY_KUNDTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Nov 18, 2024 -

Frontier Ford responded

Nancy, thanks for the fantastic feedback! We're thrilled to hear you had such a positive experience with our service team. Our goal is to provide knowledgeable and pressure-free service, so it’s great to see that reflected in your visit. We look forward to helping you again!

November 16, 2024

Service was good. Advisor helpful. The prices have become outrageous. $150 for an oil change. This isn’t a Mercedes dealer. More

by mr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Nov 18, 2024 -

Frontier Ford responded

Thanks for your feedback! We’re glad to hear you found our service helpful! We understand your concerns about pricing and are continually evaluating our costs to provide the best value. Your thoughts are important to us as we strive to improve. We appreciate your support!

November 15, 2024

I was pleasantly surprise with the professional service i got and the way your staff handled everything from my appointment to service visit. More

by laura56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gree
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Nov 18, 2024 -

Frontier Ford responded

Laura, thank you for your fantastic feedback! We're thrilled to hear that you had a great experience with our team. Your satisfaction is our priority, and we look forward to serving you again soon!

November 14, 2024

Edward Olivares cares his customers sincerely. Feel good about Edward. Nice! He clearly explained the issues of my car to me. Appreciated it very much. More

by MARK WANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares, Jose.
Report | Print
Nov 15, 2024 -

Frontier Ford responded

Mark, we’re thrilled to hear about your positive experience with Edward! Our team takes pride in providing clear communication and genuine care for our customers. Your feedback means a lot to us—thank you for sharing!

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