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Frontier Ford - Service Center

Santa Clara, CA

4.7
291 Reviews

291 Reviews of Frontier Ford - Service Center

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October 01, 2024

The service rep came to check us in almost immediately after we drove up, and the car was ready to be picked up in a very short time. More

by c.p.bell
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Oct 02, 2024 -

Frontier Ford responded

We’re thrilled to hear about your quick check-in and efficient service. Our team works hard to ensure everything runs smoothly, and your feedback means a lot. We look forward to serving you again!

October 01, 2024

I had to have AAA take my Escape in to Frontier Ford. As usual Frontier took outstanding care of our Escape. Our service advisor, Leo Caudill, took wonderful care of us. He updated us on the work that ha More

by PEHRENBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Caudill
Oct 02, 2024 -

Frontier Ford responded

We're thrilled to hear that Leo and the Frontier Ford team provided you with top-notch service. It's always our goal to keep your Escape running like new. We appreciate your kind words and look forward to serving you again!

September 30, 2024

Friendly, supportive staff. Staff supported very good but the speed was a little long as expected because we had to wait for ordering parts (Lexus, not Ford). But I understood t More

by cuonghware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know
Oct 02, 2024 -

Frontier Ford responded

Thank you for your fantastic review! We’re glad to hear our staff made a positive impact, and we truly appreciate your understanding regarding the wait. Your feedback helps us improve, and we’re here to ensure you have the best experience possible next time!

September 29, 2024

They accepted my car without an appointment and the technician was very polite, they shared details of the service More

by RUBIOCARLA93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymon Nunez
Oct 02, 2024 -

Frontier Ford responded

We're thrilled to hear you had a great experience with our technician. We aim to provide excellent service, and your feedback is appreciated. Looking forward to serving you again!

September 29, 2024

I agreed to pay $4000 in repairs after my check engine light went on. I was not give information about how long it would take, and was not communicated with about additional services that were recommended More

by DIANNE.STAHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus, Frank, Adrian
Oct 04, 2024 -

Frontier Ford responded

Thank you for sharing your experience. We sincerely apologize for the lack of communication regarding your vehicle's repairs. We understand how important it is to be kept informed throughout the service process. To address your concerns and ensure better communication in the future, please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800. He will be happy to assist you and work towards a resolution. Thank you for your patience, and we appreciate your feedback.

September 28, 2024

This was my first experience of buying a new car. I liked everything. I was satisfied with this experience. More

by tutakor.190183
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Oct 01, 2024 -

Frontier Ford responded

Thanks for sharing your experience! We're thrilled to hear that your first car purchase was so positive. Our team works hard to ensure every customer feels satisfied, and it’s great to know we hit the mark with you. Enjoy your new ride!

September 28, 2024

Fast turnaround on the service of the car, only 1 and a half day to finish it. Easy and fast communication and provided a loaner for the duration of the work More

by NIKOS BREGIANNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares
Oct 01, 2024 -

Frontier Ford responded

Thanks for the great feedback, Nikos! We're thrilled to hear you had a positive experience with our quick service and communication. Providing loaners is part of our commitment to convenience. We appreciate your support and look forward to serving you again!

September 28, 2024

I walked in wanting to look at a vehicle that was advertised. I walked out with the vehicle of my dreams and couple new friends More

by ACCURATEFINISH22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Jack
Oct 01, 2024 -

Frontier Ford responded

Thanks! We're thrilled to hear you found your dream vehicle and made some new friends along the way. We appreciate your support and look forward to seeing you again soon!

September 27, 2024

Commination with the service department was easy and informative. Kept me informed on progress of repair More

by DMULLEN0313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Oliveras
Oct 01, 2024 -

Frontier Ford responded

Thanks! We're thrilled to hear you had a smooth experience with our service department. Keeping you informed is our priority, and your feedback motivates us to maintain high standards. We appreciate your support!

September 27, 2024

Fast Service easy to deal with Edward Will take my van back for work if needed More

by TIKI-TUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Oct 01, 2024 -

Frontier Ford responded

We're thrilled to hear you had a great experience with Edward and our fast service. We look forward to seeing you again for any future work on your van!

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