Frontier Ford - Service Center
Santa Clara, CA
291 Reviews of Frontier Ford - Service Center
I had to have AAA take my Escape in to Frontier Ford. As usual Frontier took outstanding care of our Escape. Our service advisor, Leo Caudill, took wonderful care of us. He updated us on the work that ha As usual Frontier took outstanding care of our Escape. Our service advisor, Leo Caudill, took wonderful care of us. He updated us on the work that had to be done. On completion he called & took our credit card over the phone & had our car delivered. We appreciate the care that Frontier takes of their customers.. my escape runs like new. We are very pleased. More
Friendly, supportive staff. Staff supported very good but the speed was a little long as expected because we had to wait for ordering parts (Lexus, not Ford). But I understood t Staff supported very good but the speed was a little long as expected because we had to wait for ordering parts (Lexus, not Ford). But I understood this More
I agreed to pay $4000 in repairs after my check engine light went on. I was not give information about how long it would take, and was not communicated with about additional services that were recommended light went on. I was not give information about how long it would take, and was not communicated with about additional services that were recommended. I had to call back three times just to find out basic information such as what else was being recommended, would my car be safe to drive, and when it would be ready to pick up. Basic communication was seriously lacking. More
Fast turnaround on the service of the car, only 1 and a half day to finish it. Easy and fast communication and provided a loaner for the duration of the work half day to finish it. Easy and fast communication and provided a loaner for the duration of the work More