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Frontier Ford - Service Center

Santa Clara, CA

4.7
291 Reviews

291 Reviews of Frontier Ford - Service Center

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October 05, 2024

Good service. Completed on time as promised. Also alerted me to my Ford Points to get discount More

by MBRADING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Nunez
Oct 08, 2024 -

Frontier Ford responded

Thank you for your fantastic feedback! We’re thrilled to hear you appreciated our timely service and helpful reminders. Your satisfaction is our priority, and we look forward to serving you again soon!

October 04, 2024

Always provides great service. Leo was very helpful, and made all service options easy to understand. More

by ANASTASIAMCRISP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Oct 08, 2024 -

Frontier Ford responded

Thanks for your fantastic review, Anastasia! We're thrilled to hear that Leo made your experience easy and enjoyable. We appreciate your support and look forward to serving you again soon!

October 04, 2024

I was having issues programming the new keys to my Ford Focus. I finally gave up on the YouTube video stating how to do it. I was pleasantly surprised just how personable and friendly the Service Manager E More

by GREGWEST1485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward at the Service Department
Oct 08, 2024 -

Frontier Ford responded

Thanks for the fantastic review, Greg! We're thrilled to hear about your positive experience with Edward and our team. Providing friendly and efficient service is our priority, and it’s great to know we met your expectations. We look forward to assisting you with all your vehicles in the future!

October 03, 2024

Work done as required, the only delay was from AAA Insurance not keeping up with status of approval process. More

by Brian.Basolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Marshall Ben my service advisor for 5 years Great Guy
Oct 07, 2024 -

Frontier Ford responded

Thank you for your review! We're glad to hear that the work was completed as required. We understand how frustrating it can be when delays occur due to third-party processes like insurance approvals. If you have any further questions or need assistance, please feel free to reach out. We appreciate your understanding and look forward to serving you again!

October 02, 2024

I always feel like I can trust this place. Edward stays in touch throughout the entire repair process. The pictures and videos he sends are very helpful explaining the issue at hand. Repairs a More

by KARL12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Oct 03, 2024 -

Frontier Ford responded

Thanks, Karl! We’re thrilled to hear you had such a positive experience with Edward. Keeping our customers informed is a top priority, and it’s great to know you found the updates helpful. We appreciate your trust in us and look forward to serving you again!

October 02, 2024

Thank you Leo for the service on 2011 Escape (bling). And thank you for fixing my front right side bumper as well. Job well done. More

by NEANWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Caudill
Oct 03, 2024 -

Frontier Ford responded

We’re thrilled to hear you had a great experience with Leo! It’s fantastic to know you’re happy with the service on your 2011 Escape and the bumper repair. Your feedback means a lot to us—thanks for sharing!

October 02, 2024

Service advisor Edward Oliveras was exceptional to work with. Everything was explained to me in full More

by DMULLEN0313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Oliveras
Oct 04, 2024 -

Frontier Ford responded

Thank you for your kind words! We're delighted to hear that Edward provided you with exceptional service and thorough explanations. We appreciate your feedback and look forward to assisting you again!

October 01, 2024

Mi experiencia asido muy bueno el personal muy amable luego te atienden te preguntan que tipo de carro quieres y si eyos no lotienen eyos al otro día telo consiguen estoy muy satisfecho por mi carro qu More

by ceciliohilario102085
Recommend Dealer
Yes
Employees Worked With
Beatriz muy buen servicio
Oct 02, 2024 -

Frontier Ford responded

¡Cecilio, gracias por tus fantásticos comentarios! Nos emociona saber sobre tu experiencia positiva y la dedicación de nuestro equipo para ayudarte a encontrar el auto perfecto. ¡Disfruta de tu nuevo vehículo, y esperamos poder servirte nuevamente en el futuro!

October 01, 2024

Had the tires mounted at the dealership. It was all in all a smooth and reasonably priced experience thanks to Frank (even though the wait was a bit longer than expected). More

by IFELVIT
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Puga
Oct 02, 2024 -

Frontier Ford responded

We're glad to hear you had a smooth experience with us. We appreciate your patience during the wait and will continue working to improve our service. Hope to see you again soon!

October 01, 2024

The service was excellent. My battery died and they fit me in during the middle of the day. The service was very fast and Frank was very helpful. More

by mschuck3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Oct 02, 2024 -

Frontier Ford responded

Thanks for the fantastic review! We're thrilled to hear that Frank and our team provided you with quick and helpful service. Your satisfaction means a lot to us, and we’re here to help whenever you need!

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