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Frontier Ford - Service Center

Santa Clara, CA

4.6
514 Reviews

514 Reviews of Frontier Ford - Service Center

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February 20, 2025

A great experience thanks to customer service representative Leo Caudillo!! I only go to him as he always takes great care of servicing my car, excellent communication, and a pleasure to work wi More

by julesmcclosk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Caudillo
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Feb 21, 2025 -

Frontier Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that Leo consistently provides you with top-notch service and excellent communication. We truly appreciate your loyalty and will be sure to share your kind words with him. We look forward to serving you again!

February 14, 2025

Excellent Service Personnel! Attentive and effective! My last visit was with Jesus. Before that it was Raymond. More

by WHKPRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus with my Focus and Raymond with my F-150 (last visits)
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Feb 17, 2025 -

Frontier Ford responded

Thank you! We're thrilled to hear you had excellent service from both Jesus and Raymond. Our team strives to provide attentive and effective support, and your feedback truly motivates us. We look forward to welcoming you back soon!

February 14, 2025

Eduardo always maintains a high level of professionalism and integrity when servicing my vehicle. Thank you More

by MICHAELNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares
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Feb 17, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that Eduardo provided you with exceptional service. Our team takes pride in professionalism and integrity, and your support means a lot to us. Looking forward to serving you again!

February 14, 2025

A real pleasure working with Frontier Ford. Leo very friendly and helpful, keep me update and meet finishing time. Great experence. Thank you More

by GVASQUEZ25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Caudillo
Report | Print
Feb 17, 2025 -

Frontier Ford responded

Thank you for your great review! We're so glad to hear that working with Frontier Ford was a pleasure and that Leo provided friendly and helpful service. It’s wonderful to know you were kept updated and that everything was completed on time. We appreciate your feedback and look forward to assisting you again in the future!

February 14, 2025

Why has my sales rep, Ivan, ghosted me on text? I need a retractable hard Tonneau quote and he won't say what your dealership can do for that...? More

by mtinder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Camberos (sales); Richard in Service was awesome!
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Feb 17, 2025 -

Frontier Ford responded

Thanks for your feedback! We’re sorry to hear about your experience with Ivan. We’ll make sure to follow up on your request for a retractable hard Tonneau quote and ensure you get the information you need promptly. Your satisfaction is important to us!

February 13, 2025

Good follow up from the advisor and timely communication on issues and resolutions. Capable individual More

by HENRIRICHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Feb 17, 2025 -

Frontier Ford responded

Thanks! We're thrilled to hear you had a positive experience with our advisor. Timely communication is important to us, and we appreciate your recognition of our team's efforts. Your feedback motivates us to keep providing great service!

February 12, 2025

Everyone was helpful and organized. They got me in as quickly as they could. They were up front about what I needed. The issue was fixed and they brought to my attention a recall part, More

by CONFESSORVOID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Labrada
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Feb 13, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear our team was helpful and organized during your visit. It's great that we could address your issue and take care of the recall part. Your satisfaction means a lot to us!

February 11, 2025

Service was prompt and efficient. Pick up was effortless. Service writer was excellent, informative and knowledgeable. THANK YOU! More

by MACBAYCAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kevin
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Feb 12, 2025 -

Frontier Ford responded

Thanks! We're thrilled to hear you had a great experience with our team. Your kind words about our service and staff mean a lot to us. We look forward to helping you again soon!

February 10, 2025

Service was good, done as soon as possible. Worker was friendly and helpful. No problems. More

by KEVIN.S.KWON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name cannot remember
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Feb 11, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback, Kevin! We're thrilled to hear that you had a great experience with our team. Our goal is to provide friendly and efficient service, and it’s wonderful to know we hit the mark. Looking forward to seeing you again!

February 10, 2025

Great service from Leonardo. He was very attentive and prompt. Pleasant experience; thank you very much! More

by JESSICALOPEZ365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo
Report | Print
Feb 11, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear about your positive experience with Leonardo. Our team strives for excellent service, and it's great to know we hit the mark. We appreciate your support and look forward to serving you again!

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