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Frontier Ford - Service Center

Santa Clara, CA

4.6
353 Reviews

353 Reviews of Frontier Ford - Service Center

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January 05, 2025

Always very polite and listen to any issues with the vehicle. Clear with expectations on when work will be completed. Delivery of the vehicle to my home is a definite plus. I will refer others to Fronti More

by CADOGANLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Nunez
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January 05, 2025

The service advisor I worked with was very friendly and helpful. I was very appreciative that they squeezed me in when i did not have an appointment. More

by ZWANDERLG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Lopez
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January 05, 2025

Had an appointment for 9. 45am. They said it would take an hour. After an hour and 10 minutes, we asked why out car hadn't even been moved from where they parked it. That go More

by ChrisO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know, don't care.
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Jan 06, 2025 -

Frontier Ford responded

We understand how frustrating it can be to have expectations not met, especially for something as routine as a tire rotation and fluid check. We strive to ensure all our customers receive prompt and efficient service, and we regret that we did not achieve that during your visit. For any future concerns or questions about your vehicle, please don’t hesitate to reach out to Kevin Bettencourt, Service Director, at 408-241-1800.

Jan 06, 2025 -

ChrisO responded

I do want to say that we received outstanding service when we were purchasing out Mach-E and would certainly recommend Frontier Ford for that. I do hope though that Frontier Ford can improve their service department scheduling/keeping the customer informed. The customer shouldn't have to come back after the estimated time to remind them that they should start working on their car without them informing the customer that there is a delay.

January 04, 2025

Friendly, good suggestions, work completed on time in a professional manner and per the estimate. Thanks. More

by CHIP.SUTHERLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Puga
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January 03, 2025

A warm greeting. Prompt service of my vehicle. This annoying having to write fifteen words. More

by M_DAVIS1350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo E Caudill
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Jan 03, 2025 -

Frontier Ford responded

Thanks for your feedback! We're glad to hear Miso was helpful and that you’re satisfied overall. We appreciate your input on the electronic signing process and will work to make it more user-friendly. Your experience matters to us!

January 03, 2025

Thank you very much for your help and explanation about my service. I did not wait More

by vanessa.mellier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo E Caudill 997260
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Jan 06, 2025 -

Frontier Ford responded

Vanessa, thank you for your fantastic feedback! We're thrilled to hear that you had a smooth experience with our service. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts!

January 03, 2025

Edward Oliveres is an excellent service advisor. Professional, knowledgeable, customer oriented, follows up, and knows my truck. More

by renodibono13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Oliveres
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Jan 06, 2025 -

Frontier Ford responded

Thank you! We're thrilled to hear about your positive experience with Edward. Our team works hard to provide exceptional service, and it’s great to know that Edward made such an impact. We appreciate your feedback and look forward to serving you again!

January 03, 2025

I really enjoyed the updated service options that were provided to me. Pricing for an oil change is still a little high but the extra service makes it worth it. More

by UPOMROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My rep and driver that dropped off my car.
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Jan 06, 2025 -

Frontier Ford responded

Thanks! We're thrilled to hear you enjoyed our updated service options. We strive to provide great value, and your feedback on pricing is appreciated. We’ll keep it in mind as we continue to enhance our offerings. Looking forward to serving you again!

January 02, 2025

Frank is the best service advisor - I make sure to ask for him when I come in for service. He always provides the highest quality service More

by pleader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Puga
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Jan 03, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback! We’re thrilled to hear that Frank consistently delivers top-notch service. We appreciate your loyalty and look forward to seeing you again soon!

January 01, 2025

I always have a great experience at Frontier. Service is quick, well done, and they're always able to accommodate any needs I have. I happily drive all the way from San Francisco to use Frontier More

by MITCHELLSWEET168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Jan 03, 2025 -

Frontier Ford responded

Thank you, Mitchell! We're thrilled to hear you consistently have a great experience with us. Your support means the world, and we're glad to accommodate your needs. Safe travels from San Francisco, and we look forward to seeing you again soon!

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