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Frontier Ford - Service Center

Santa Clara, CA

4.6
467 Reviews

467 Reviews of Frontier Ford - Service Center

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April 04, 2025

Originally scheduled an appointment with Raymond Nunez, but I was attended by another advisor, Jose C. Guzman. Why the 3-star review? The service department team has failed to communicate with me during wa More

by MANUEL.OLIVARES
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jose C. Guzman
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April 02, 2025

My advisor, Edward, did a great job. He was responsive and prompt when I reached out. More

by CHRIS@ABCPOST.NET
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares
Report | Print
Apr 03, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback, Chris! We're thrilled to hear that Edward provided you with prompt and responsive service. Our team is dedicated to ensuring a great experience, and it's wonderful to know we hit the mark for you!

April 02, 2025

Jonathan did an amazing job, went above and beyond to make things happen. He listened to my explanation and understood my issue and took care of business. Great Job! More

by STEVE.PACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Migleo
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Apr 03, 2025 -

Frontier Ford responded

Thanks for the awesome feedback, Steve! We're thrilled to hear that Jonathan made such a positive impact. Our team always strives to go above and beyond, and it’s great to see that reflected in your experience. We appreciate your support!

April 02, 2025

The advisor provided excellent customer service. He listened to my concerns and assured the car was in good hands. More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember.
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Apr 03, 2025 -

Frontier Ford responded

We’re thrilled to hear about your positive experience! Our team always strives to provide attentive service, and it's great to know that your advisor met your expectations. Thank you for sharing your feedback!

April 02, 2025

Leo, my service advisor, did a great job. Frequent communication always let me know the status of my car; he actually returned my phone call, and the valet service to return my car was fabul More

by MARK.GOLDMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Apr 03, 2025 -

Frontier Ford responded

Thank you for the fantastic feedback, Mark! We’re thrilled to hear that Leo provided such excellent service and kept you informed throughout the process. Our valet service is designed to make your experience seamless, and it's great to know you enjoyed it. We appreciate your support!

March 29, 2025

Great service and communication, All issues were addressed and communicated thoroughly. I appreciated his willingness to work with my schedule. More

by Kyle@manzano.com
Recommend Dealer
Yes
Employees Worked With
Edward
Report | Print
Mar 31, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback, Kyle! We’re thrilled to hear you had such a positive experience with our service and communication. We always strive to accommodate our clients’ needs, and it’s great to know we hit the mark. Looking forward to working with you again!

March 28, 2025

Great service by technican & Joe C at the front desk. Fully satisfied Took little longer but it is okay More

by cicgoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe C
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Mar 31, 2025 -

Frontier Ford responded

Thanks for the kind words! We're thrilled to hear you had a great experience with our technician and Joe at the front desk. We appreciate your patience and look forward to serving you again soon!

March 28, 2025

Goood service on time Good valet service I'm ready for next service tanks all More

by PUERTOHONDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Mar 31, 2025 -

Frontier Ford responded

Thanks! We're thrilled to hear you enjoyed our timely service and valet. Your support means a lot to us, and we can’t wait to have you back for your next visit. See you soon!

March 27, 2025

I called Mike Marshall and asked him if I was due for an oil change. He replied yes so we made an appointment for the next day. I brought my Cmax in around 10am and it was finished earlier than expected. Mi More

by JOVERSTREET12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Marshall
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Mar 28, 2025 -

Frontier Ford responded

Thanks for the great feedback! We're thrilled to hear about your positive experience with Mike. Trust and efficiency are what we strive for, and it’s wonderful to know we met your expectations. Looking forward to helping you again in the future!

March 26, 2025

Thanks to Edward and his team for getting my car back on the road , it was a long repair process due to the accident my car was involved in More

by GETITDONE777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Report | Print
Mar 27, 2025 -

Frontier Ford responded

We're glad to hear Edward and the team got your car back on the road! We appreciate your patience during the repair process. If you need anything else, just let us know!

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