Frontier Dodge Chrysler Jeep - Service Center

Service department is very poor. The service department of Frontier is pretty bad. I purchased a new 2500 on July 5. Ordered a BakFlip bed cover to go on it as well as AMP running b The service department of Frontier is pretty bad. I purchased a new 2500 on July 5. Ordered a BakFlip bed cover to go on it as well as AMP running boards and bed step. When the Bakflip came in, it was the wrong one. Three weeks later, the correct one came in after I had to force the issue with the service department (this was an $800.00 purchase). The headliner started coming down around the sun roof. I took it in for service. They took pictures of the problem and told me they would have to get Chrysler to approved the repair. Over a week passed before I had to call them about a status. They told me it was approved and they would call me when it was in for me to schedule an appointment. Another two weeks passed, they had not called. I called and they said "Didn't we call you to schedule?". I scheduled for the following week. I dropped the truck off at 7:30 a.m. and was given a ride back to work. I was told it would be ready by the end of the day. I received a phone call around 4:00 p.m. saying that "We had a scheduling problem and will have to keep it another day." My salesman provided me a loaner. The vehicle was finally ready the next afternoon around 4:00 p.m. On my way home, the headliner popped off again. I sent my salesman a text. The next day the service department called me to bring it back in. I waiting for it about 20 minutes and thought everything was fixed. This past weekend, the headliner is coming loose again. I tried calling the service department this morning and was transferred 5 times by the operator and then the line went dead as if they hung up on me. More

Worst service ever! My experience has never been pleasant! Had to beg for documentation only to get something opposite of what they would tell me face-to-face or by phone My experience has never been pleasant! Had to beg for documentation only to get something opposite of what they would tell me face-to-face or by phone. I believe whole-heartedly that they just simply didn't want to deal with my car because it requires work to figure out what is wrong with it. I feel the service area is shady! I have made it a point to tell everyone I know about my experience and encourage them to not go there. I feel it was assumed that I would let it go simply because they say it's ok when it is apparent something is wrong with my new car. Very dissappointing to be told that "if there's not a light on, they can't diagnose anything." So unless the issue is obvious, it's a lost cause to go there.... I could go on and on about how ridiculous the reasons were that they gave me for not fixing my car, but I will only get frustrated all over again! I will never give them business again. More

Worst Service Experience Encountered Zero Stars.By far the worst service experience encountered. Take heed of this and other less than favorable reviews. Take your vehicle to this dealers Zero Stars.By far the worst service experience encountered. Take heed of this and other less than favorable reviews. Take your vehicle to this dealership at your own risk. I won’t detail the experience, because I don’t have the time or words to properly express my disdain. You have been warned! More

Never returns calls as promised and doesn't fix problems I have had my 2013 Jeep Wrangler Rubicon in for a persistent hard top leak 4 times and each time the problem is not fixed. After researching the prob I have had my 2013 Jeep Wrangler Rubicon in for a persistent hard top leak 4 times and each time the problem is not fixed. After researching the problem on the internet, it appears that the service team is not following the procedures from the TSB for hard top leaks. Seals and foam are not removed and replaced per the TSB; instead they just pile more foam on and left the original weatherstrip at the top of the windshield after saying it was replaced new. Second issue; got a recall notice on the transmission oil cooler line possibly rubbing and took the Jeep in for oil change and tire rotation and hoping the recall could get fixed. The rotation/oil change were performed properly and I was informed that the kit to fix the recall was not in stock. The tech that day said they had ordered it but I never heard back from them which was two months ago (we got sidetracked with family events). Received a second notice in the mail and called on Tuesday to see if part was in. Service Tech said that he couldn't see it in the system and would check on it and call me back. It is now Friday and I still haven't gotten a phone call about the recall kit. Overall, I'm extremely disappointed with the service department and their inability to follow up when they say they will. More

FROM THE GET GO MY SALESMAN MATT MCGEE WAS THERE FOR MY FAMILY AND MYSELF. ANY I ASKED HIM TO DO IT WAS DONE BEFORE I EVEN HAD TO ASK! MATT IS ONE OF THE INTERNET SALESMEN FOR FRONTIER DODGE, HE WAS VERY FAMILY AND MYSELF. ANY I ASKED HIM TO DO IT WAS DONE BEFORE I EVEN HAD TO ASK! MATT IS ONE OF THE INTERNET SALESMEN FOR FRONTIER DODGE, HE WAS VERY KNOWLEDGABLE ABOUT THE VEHICLES I WAS INTERESTED IN. WHAT A GREAT EXPERIENCE WE HAD, NO PRESSURE, GREAT PRICE ON MY TRADE, GREAT REBATES! THANKS. More

we just recently purchased a dodge caravan mr cisco met us when we drove up at the dealership he was very helpful and kind very helpful and professional we let him know of the van we wanted and were pr met us when we drove up at the dealership he was very helpful and kind very helpful and professional we let him know of the van we wanted and were pressed for time to get back home to pick up our kids at school 100 miles away they wre very fast at geting the paper work done they made sure we were comfortable .i am very blessed to have purchased my van thru them i would strongly recomend them and buy my next car thru them. from the earp familey More