Frontier Dodge Chrysler Jeep - Service Center

Horrible Service Department Worst service I've dealt with my whole life! They wouldn't fulfill a warranty on their own product a Dodge Journey with 33000 miles and wouldn't cover Worst service I've dealt with my whole life! They wouldn't fulfill a warranty on their own product a Dodge Journey with 33000 miles and wouldn't cover the engine when it threw a rod! I will never own a Dodge or Chrysler product ever again! Customer service was just as horrible! I will Share my experience as far as I can!!! Then they charge me $390.00 for labor of tearing the engine apart to tell me its locked down. Sorry sorry people!!! More

Unhappy. Took our Chrysler to them for an alternator replacement. Was told it would be one day repair 3 days later still nothing. Never returned calls. When I Took our Chrysler to them for an alternator replacement. Was told it would be one day repair 3 days later still nothing. Never returned calls. When I did reach the service manager I was told it would be $ 684. To replace alternator. With the cost of alternator being $345. + $300. + for labor. Called 3 different parts stores and alternator was an average $150. Called 3 garages and was told that was a by the book hour job. Picked up vehicle to take to a different shop and was charged a $100. Diagnostic fee. UPDATE Was contacted by service manager John and was told that they would waive the $100. Diagnostic fee and was told that the alternator was that much from the dodge warehouse. I was assured that he would check into the labor cost and felt that it was too high also. More

Chrysler 300 maintenance I brought my Chrysler 300 with a problem on May 8 2017. The car wouldn't go more than 60 MPH. Two days later they called to say they finally was able I brought my Chrysler 300 with a problem on May 8 2017. The car wouldn't go more than 60 MPH. Two days later they called to say they finally was able to complete the diagnostics. They said the crankshaft sensor was bad. It would be at least 2 more days to replace it. They also told my wife that rats had made a nest in the wiring. They could smell the odor. Fast forward 2 weeks later back home in OKC, had almost the exact some problem. We had to have to the car towed to the dealership. After the diagnostics which stated the crankshaft sensor as bad. Also discovered a dead bird behind the bumper, bad smell. Also discovered that the intake manifold valves were stuck shut, which in turn burnt up the spark plugs. We now are going to have to purchase another vehicle. More

Absolute worst service department of any care dealer This service department has zero understanding of the term customer service. They ignore you at the service drive. they don't answer their phones, This service department has zero understanding of the term customer service. They ignore you at the service drive. they don't answer their phones, the receptionist has been instructed by the general manager not to page service writers. They have had our Chrysler 300 in 4 times for the same problem and have yet to fix it. Each time, they present the car as fixed, but it isn't and this has been shown to them on the service drive. A car dealership is only as good as their service department, and for this reason, I would never buy a vehicle from them. More