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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
527 Reviews

527 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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August 16, 2018

Dead Battery Called for dead battery- they sent a courtesy driver with a booster box to start the vehicle and then followed me back to dealership. About 1-1/2 hour More

by Bullshot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saul Zapata and Andrew Soto
Aug 17, 2018 -

Frontier Dodge Chrysler Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

August 16, 2018

Ok nothing special It was an ok experience nothing special. Took a bit to get helpped but then everything went smooth. Waiting room could be better. No one tells you abo More

by Jordan3991
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None
Aug 17, 2018 -

Frontier Dodge Chrysler Jeep responded

We would like to know more about your concerns with our dealership and why it was not 5 star worthy. Can you please contact our store and ask for our general manager, Rick Harrison? We'd like to help resolve this for you! Thank you. – Frontier Dodge

August 15, 2018

Love my truck.. I hope it last for a long time!! I know the financial management there. Plus I’ve always liked the new look of the dodge pickups... the re-call didn’t help with my confidence but I ho More

by Carlos 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Tovar
Aug 15, 2018 -

Frontier Dodge Chrysler Jeep responded

We would like to know more about your concerns with our dealership and why it was not 5 star worthy. Can you please contact our store and ask for our general manager, Rick Harrison? We'd like to help resolve this for you! Thank you. – Frontier Dodge

August 11, 2018

Took care of everything I took my truck in for a recall, oil change, and tire rotation. Got it done before lunch when I had dropped it off first thing in the morning. Were More

by Dave84/11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service group
Aug 13, 2018 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this with us! We appreciate the wonderful feedback and we're happy that we could make this a great experience for you!

August 10, 2018

Dodge Durango recall service Service was completed in reasonable time. Service people were very courteous, friendly and provided details about the recall service process. Would r More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saul Zapata, Service Advisor
Aug 10, 2018 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this awesome feedback with our team! We're glad that we could give you excellent customer service!

July 24, 2018

Have had my car in for the 4th time to get my right rear tir Have jad my car since Feb and the tire on the r rear was low, it continued to be low and after bringing it in for the 4th time, it is still LOW and wh More

by VeraAnn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know who they were!!!
Jul 25, 2018 -

Frontier Dodge Chrysler Jeep responded

We appreciate you bringing this to our attention and we sincerely apologize for the experience that you had with our dealership. We'd like to hear more about this experience and see what we can do to help resolve it for you. Can you please contact our store and ask for our general manager, Rick Harrison? We look forward to help resolving this for you. Thank you.

July 21, 2018

Sales process was great downhill from there. Bought my 2014 Ram 2500 mega cab in December of 2016. Sales staff was awesome. Have had to have work done a few times. Seems like there is always a bo More

by Ldbarchee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Female service writer.
Jul 23, 2018 -

Frontier Dodge Chrysler Jeep responded

We appreciate you bringing this to our attention and we sincerely apologize for the experience that you had with our dealership. We'd like to hear more about this experience and see what we can do to help resolve it for you. Can you please contact our store and ask for our general manager, Rick Harrison? We look forward to help resolving this for you. Thank you.

July 09, 2018

Horrible service and communication Dropped a vehicle off on June 28 to have an ABS warning light checked. Still waiting on vehicle to be finished. Have had 0 phone calls from the servic More

by Randy Rosetta
Customer Service
Recommend Dealer
No
Employees Worked With
Never given a name
Jul 12, 2018 -

Frontier Dodge Chrysler Jeep responded

We apologize for your experience at Frontier and would like to see how we can help make it right for you. Can you please contact our store and ask for our general manager, Rick Harrison? We'd like to help resolve this for you! Thank you. – Frontier Dodge

July 09, 2018

Terrible communication. Issues not resolved. I took my 2014 Jeep GC in for a recall fix and issues with the AC not cooling. I told them I had a coupon for an AC service but also wanted them to ch More

by dogmotherjeeplover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager (gentleman) left voicemail
Jul 12, 2018 -

Frontier Dodge Chrysler Jeep responded

We sincerely apologize for your experience at Frontier. We understand that customer service is important and we would like to see how we can help make it right for you. Can you please contact our store and ask for our general manager, Rick Harrison? We'd like to help resolve this for you! Thank you. – Frontier Dodge

July 01, 2018

Cost of oil change..go else where Always had a good experience. However don't know What happened to their express oil change. Price of oil change outrageous. Never paid 75.O0 for oi More

by Babs68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina - service advisor
Jul 02, 2018 -

Frontier Dodge Chrysler Jeep responded

We appreciate the wonderful feedback! Let us know if there is anything else we can do for you!

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