Frontier Dodge Chrysler Jeep - Service Center

Replace Key Fob I was told replacing my key fob would take 4-5 hours. So I called another dealership 40 miles away and they said they could do it in 30 minutes. So I I was told replacing my key fob would take 4-5 hours. So I called another dealership 40 miles away and they said they could do it in 30 minutes. So I drove round trip an hour, had the programming done in 30 minutes while I would have still been waiting at Frontier. Every time I show up they act like you are an inconvenience. No one greets you when you walk in. The woman (Sonia) who checked me in asked me to sign a paper (I’ve never done this in th last 4 visits) I had to ask her what I was signing. She said “we are going to walk your vehicle and look for damage.” After I signed she asked what I needed, I already told her I needed an oil change, so we walked around my truck and she rubbed her finger on every spot that had dirt on it, leaving finger prints all over. I was clearly irritated at this point so she started to change her tone. By the end of the visit Sonia was being more friendly. This is the only dodge dealer in town but my experience 40 miles away at Stanley Dodge (greeted me, friendly, communicated well) has me planning my next visit in Brownfield. More

service This was our first time having used the service department. The service was excellent. A staff memeber kept me updated on the status of our vehicle. W This was our first time having used the service department. The service was excellent. A staff memeber kept me updated on the status of our vehicle. Work was done in a timely manner. More

Not a good experience I had my belongings removed from my car without permission..then they lied and said they found it on a desk. The manager said they have a policy that I had my belongings removed from my car without permission..then they lied and said they found it on a desk. The manager said they have a policy that allows them to take valuables out of can and place in safe place so they won't get stolen..what a joke..almost had to call authorities..watch your belongings at Frontier .. More

Dead Battery Called for dead battery- they sent a courtesy driver with a booster box to start the vehicle and then followed me back to dealership. About 1-1/2 hour Called for dead battery- they sent a courtesy driver with a booster box to start the vehicle and then followed me back to dealership. About 1-1/2 hours total. More

Ok nothing special It was an ok experience nothing special. Took a bit to get helpped but then everything went smooth. Waiting room could be better. No one tells you abo It was an ok experience nothing special. Took a bit to get helpped but then everything went smooth. Waiting room could be better. No one tells you about whats going on. I was just sitting and waiting for 3 hrs then they come in and say im done. They couldnt fix all the recalls. They couldnt find a problem with my tail light that tells me it is out every now and again. They do an ok job just dont expect a lot More

Love my truck.. I hope it last for a long time!! I know the financial management there. Plus I’ve always liked the new look of the dodge pickups... the re-call didn’t help with my confidence but I ho I know the financial management there. Plus I’ve always liked the new look of the dodge pickups... the re-call didn’t help with my confidence but I hope that’s it with problems!! Thank you More

Took care of everything I took my truck in for a recall, oil change, and tire rotation. Got it done before lunch when I had dropped it off first thing in the morning. Were I took my truck in for a recall, oil change, and tire rotation. Got it done before lunch when I had dropped it off first thing in the morning. Were able to get me a free oil change with my rewards card for oil changes and was out quickly at the end of the day. Glad their hours are what they are. Makes it easy to get it in before work and get back after work. Thanks all! More

Dodge Durango recall service Service was completed in reasonable time. Service people were very courteous, friendly and provided details about the recall service process. Would r Service was completed in reasonable time. Service people were very courteous, friendly and provided details about the recall service process. Would recommend this Dodge ervice department to others. More

Have had my car in for the 4th time to get my right rear tir Have jad my car since Feb and the tire on the r rear was low, it continued to be low and after bringing it in for the 4th time, it is still LOW and wh Have jad my car since Feb and the tire on the r rear was low, it continued to be low and after bringing it in for the 4th time, it is still LOW and when I took it in this sm, was told it would be teady about 4:00--i called about 4 and was told they hadn't even started on it and they would be open till 7:00!! I told them i had appt this eve and as I live alone had to have yoir courtesy car come get me!! This is ridiculous!! Also was told and you adv free car washes for a year--each time i brought it in for repairs, there was always an excuse--can't because too windy, csn't because hose broke etc! So I have not gotten a free wash yet and 1/2 the free year is gone!! I do not like taking it in and leaving it most of day,, abd then its not fixed!! I bought this var to use--not sit at the service dept!!!! I will saythe Courtesy Driver is very pleasant and has taken me home from your dlr service dept that he knows where I live without asking--great memory but That explains how many times I have had to use the service dept since mud Feb!! Terrible as each time, its hours or the next day!!!! More

Sales process was great downhill from there. Bought my 2014 Ram 2500 mega cab in December of 2016. Sales staff was awesome. Have had to have work done a few times. Seems like there is always a bo Bought my 2014 Ram 2500 mega cab in December of 2016. Sales staff was awesome. Have had to have work done a few times. Seems like there is always a bottleneck in service. Couldn't even get an oil change once because they said there wasn't a diesel mechanic available. I've had recalls for the water pump and other things needing to be done as well as a problem with popping in the front end for months. Was told it would all be taken care of at once. Finally get a call about the recall parts being in and scheduled the time in the shop. My wife mentioned the popping noise that needed to be checked and was told that there would be a $130.00 diagnostic fee to see what the problem is because the factory warranty is out. It was not out when we tried to schedule the work to begin with. I purchased the extended warranty for just this reason. We dropped it off to have the work done and was told that only the recall work would be done and that they couldn't diagnose the front end popping for 3 weeks. This is not acceptable at all. I picked it up today and am now trying to figure out what other dealerships will honor my extended warranty so I can get my truck fixed before the popping noise turns into something that results in me having a wreck. More