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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.2
532 Reviews

532 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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February 28, 2019

Good job All that works there does a great job. We have nevwr had a problem. We have been using them for both of our trucks. Thanks More

by MAMAW2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None
Mar 04, 2019 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this with us! We appreciate the wonderful feedback and we're happy that we could make this a great experience for you!

February 28, 2019

Pleased: They worked on my daughters car. Checked for codes and did a software update and got her back on the road. Have bought many vehicles f More

by bar50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline George
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Fish. John Sanchez.
Feb 28, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

February 27, 2019

Quick apnd kind I showed for my first oil change without an appointment. The staff was kind enough to work me in and kept me in the loop through out this brief proces More

by Mel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BILLY MARTINEZ
Feb 28, 2019 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this awesome feedback with our team! We're glad that we could give you excellent customer service!

February 20, 2019

Easy, Simple, Friendly Took my Jeep in because the dealership said there was a safety recall on two parts. I bought my Jeep at another dealership & they never informed me of More

by zro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonya, & the cashier woman in Service, & the Shuttle Van driver
Feb 26, 2019 -

Frontier Dodge Chrysler Jeep responded

Thanks for the wonderful feedback! If you have any other questions or need anything else from our staff, please don't hesitate to ask! :)

February 14, 2019

Service was great. Was ready sooner than expected. Great job I was so pleased with rhe service. The people made me feel so special. The service was actually on point. I was a very satisfied customer. They even More

by lbk123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leroy Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2019 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this awesome feedback with our team! We're glad that we could give you excellent customer service!

February 14, 2019

Service Took my pickup in cuz water pump was out. Found out it was a recall. They fixed it and two other recall items, and addressed another small issue. Very More

by Bodine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruby in service
Feb 15, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate you being honest with your feedback! Let our wonderful team know if there is anything else that we can do for you! Have a wonderful day.

February 11, 2019

Excellence Frontier Dodge has consistently provided excellent customer service experience each time I’ve been there for service on my challenger, i highly recomm More

by Jeep353
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonia Chen
Feb 11, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

February 08, 2019

oil change It usually doesn’t take this long, but it took 2 hours for an oil change today. I would normally recommend this service, but today was way too long More

by CarGal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Feb 11, 2019 -

Frontier Dodge Chrysler Jeep responded

We will share your thoughts on your visit with our management, thanks for the response!

February 08, 2019

Key fob programming for a Fiat 124 Frontier technician was able to program an after-market key fob for my 2018 Fiat 124. Ruby was very helpful in facilitating the service time. The pric More

by kdpratas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruby
Feb 08, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate you being honest with your feedback! Let our wonderful team know if there is anything else that we can do for you! Have a wonderful day.

February 06, 2019

Disappointed I didn’t get my repair on my car I was billed for diagnostic testing which was $130 . My issue is when my car was returned back to me the mechanic ju More

by 2019screamingmad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John S
Feb 08, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate you bringing this to our attention and we sincerely apologize for the experience that you had with our dealership. We'd like to hear more about this experience and see what we can do to help resolve it for you. Can you please contact our store and ask for our general manager, Rick Harrison? We look forward to help resolving this for you. Thank you.

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