Frontier Dodge Chrysler Jeep - Service Center

Worst auto service experience ever !Billy the worst ! The worst auto service experience I have ever had. Billy Martinez was rude and disrespectful to a young 21 year old college student. Actually brought The worst auto service experience I have ever had. Billy Martinez was rude and disrespectful to a young 21 year old college student. Actually brought her to tears. Two other employees were shocked and apologized for his inappropriate actions numerous times! I will never go back and wouldn’t suggest anyone use this dealership for service. This guy is not equipped to work with customers. More

AC service Kristian Chen service advisor, excellent personality. Very courteous, explain everything in detail. Very attentive as soon as I walk in the service de Kristian Chen service advisor, excellent personality. Very courteous, explain everything in detail. Very attentive as soon as I walk in the service department, made very easy for me to get in and get out. Thank You, Kristian More

Not the friendliest or fastest Just don’t ever leave there feeling like an appreciated customer. We only go there because the jeep we bought for our daughter came with free oil chan Just don’t ever leave there feeling like an appreciated customer. We only go there because the jeep we bought for our daughter came with free oil changes for a year. They’re definitely not the friendliest. Almost can be rude, for no reason. And the 1st time we took it in for an oil change, around Christmas, my daughter’s brand new heavy duty jumper cables I bought her were gone. We asked about them but of course they said they didn’t have them. And def not the fastest service either. my daughter sat in there for 4 hours the 2nd time there. Ridiculous. More

Their service department is the worst in Lubbock I would give zero stars but that’s not an option. The service department is a complete joke. DO NOT bring your vehicle here for service. No attempt wa I would give zero stars but that’s not an option. The service department is a complete joke. DO NOT bring your vehicle here for service. No attempt was made to fix the problem I was having, only an offer of overpriced maintenance. Kept my vehicle for five days before even diagnosed. THEN lied about it. More

Flexible Dropped vehicle off fro recall in the AM, they got it done and had it back in PM, good job. It nice to get customer service when you need it. Dropped vehicle off fro recall in the AM, they got it done and had it back in PM, good job. It nice to get customer service when you need it. More

The Oil Change It was a brisk Friday morning when I arrived to the service department. I was warmly greeted by a cheery eyed service advisor. I quickly explained wha It was a brisk Friday morning when I arrived to the service department. I was warmly greeted by a cheery eyed service advisor. I quickly explained what I needed done and without question my truck was taken in. The service was quick and my truck was taken care of. 10/10 would definitely come back for more service and recommend to friends. More

Great Service Took my vehicle in to fix a problem with my four wheel drive, was notified about everything going on and they let me know what exactly was being done, Took my vehicle in to fix a problem with my four wheel drive, was notified about everything going on and they let me know what exactly was being done, super friendly staff and outstanding service! Will use again if I ever need to! More

Excellent service Took truck into shop for a oil change - service was fabulous. Brought some additional items that needed to be taken care. All was taken care of and we Took truck into shop for a oil change - service was fabulous. Brought some additional items that needed to be taken care. All was taken care of and went on my way. Way to go service More

Oil change and rotate tires Went in without an appointment for a required oil change. Was offered a service plan for 4 oil changes for $140 which I took, as I had run out of fr Went in without an appointment for a required oil change. Was offered a service plan for 4 oil changes for $140 which I took, as I had run out of freebies. Wait was a little long but service was thorough. More

Great experience! Overall experience was great! My vehicle was done in a timely manner. Thank for the great service. Billy Martinez did a great job keeping me updated. Overall experience was great! My vehicle was done in a timely manner. Thank for the great service. Billy Martinez did a great job keeping me updated. More