Frontier Dodge Chrysler Jeep - Service Center

Randy and Andrew were great. I really appreciate the mechanic that came in on a Saturday and changed the park out on my car to get me back on the road again. I really appreciate the mechanic that came in on a Saturday and changed the park out on my car to get me back on the road again. More

Was happy with service. Impressive service area. Polite service people Don’t like these requests Impressive service area. Polite service people Don’t like these requests More

Randy is honest and knowledgeable. He knows his vehicles and treats the customers with professionalism and care. He knows his vehicles and treats the customers with professionalism and care. More

DISHONEST & LAZY SERVICE CENTER! Do NOT service your vehicle at Frontier if you are under warranty and/or are expecting HONEST service!!! I bring mine in for a specific reason, the Do NOT service your vehicle at Frontier if you are under warranty and/or are expecting HONEST service!!! I bring mine in for a specific reason, they refuse to put eyes or hands under the hood. They will refuse to check and utilize your warranties, EVEN IF YOU REQUEST and make u pay out of pocket (which I’m getting a partial refund from the warranty company cause what THEY did WAS covered, I had to throw a fit for the rep to pull up my warranty info). I had to bring my vehicle back a SECOND TIME for the SAME BUT WORSE issue I brought it in originally. STILL refuse to put eyes or hands on the issue, try to charge AGAIN for something that is covered, tell me it takes 2 hours to update yet vehicle was ready in 45min🤔. They will alter your mileage on ppw. Had to move my vehicle to ANOTHER dealership since they refuse to look at the original issue (which was STILL happening in the short drive across town). NOW I have to pay ANOTHER diagnostics fee which Frontier should be responsible for, low and behold Spirit FOUND THE ISSUE BY SIMPLY PUTTING EYES AND HANDS ON THE ISSUE LIKE I REQUESTED!!!! This has been a month long FRUSTRATING ORDEAL! Go to Spirit Auto on Ave Q for GREAT HONEST SERVICE!!!! EMPHASIS ON THE HONEST!!!! More

No one at this dealership seems to have any interest in providing customer service…..from the receptionist that answers the phone to the service reps. It’s hard to get communication from anyone. I was su providing customer service…..from the receptionist that answers the phone to the service reps. It’s hard to get communication from anyone. I was supposed to have a recall repaired and they just did an update…I am still having an issue with my screen. More

Called Cody in service on 7-22-24 regarding the left rear shock absorber leaking oil on my garage floor was told it was under warranty asked him to check if part was available he suggested I call thier parts shock absorber leaking oil on my garage floor was told it was under warranty asked him to check if part was available he suggested I call thier parts dept. I suggested Cody check & return my call on availability week later no call so I drive to this dealership speak with another service person explained the issue & was told to leave the auto that there are over 180 autos awaiting repair he claimed it would be several days the problem needs diagnosed parts ordered & then get it to the technician to make the repairs! Was suggested that I was welcome to take it to another repair facility! Changing out a defective shock is a simple issue! I recieved extremly poor service at this dealership do not recommend this shop for any service to your vehicle! Will take this advice and take my Jeep to a certified mechanic for prompt repair of the defective part! Rated this dealership poorly have had it in on other occasions normally taking several trips for specific repairs then get it home to find loose never reinstalled components done at service! More

Quick service to get my vehicle checked in for the work needed. It was a recall service and they checked for other service needed. needed. It was a recall service and they checked for other service needed. More

Terrible. No one answers the phones when you do get ahold of someone they transfer you to somebody that doesn't answer their phone. Told me it would be $250 f No one answers the phones when you do get ahold of someone they transfer you to somebody that doesn't answer their phone. Told me it would be $250 for the repair then tried to charge me $650 when I picked it up. Then after I finally pick it up they hadn't even done all the repairs that I needed. This place is garbage avoid at all cost. More

I was misled multiple times regarding service time for my vehicle. I left multiple messages for a service manager and also a general manager to return my calls. Neither one occurred. Service writer argued wi vehicle. I left multiple messages for a service manager and also a general manager to return my calls. Neither one occurred. Service writer argued with me about the repair time I was given. More

Randy did an excellent job taking care of all the things that my vehicle needed. Will definitely continue using Frontier Dodge. that my vehicle needed. Will definitely continue using Frontier Dodge. More