Frontier Dodge Chrysler Jeep - Service Center
Lubbock, TX
533 Reviews of Frontier Dodge Chrysler Jeep - Service Center
Cheyenne was non-existent during my vehicle repair. Vehicle was there for 6 days and I never received a single update. I had to call on 2 different occasions to find out the status and she was just as Vehicle was there for 6 days and I never received a single update. I had to call on 2 different occasions to find out the status and she was just as rude and impersonal at pickup without as much as a greeting. Do not recommend at all! More
I made an appointment to have my car looked at and wasn't informed they would have my car in the shop for multiple days until I called at the end of the day and was told they haven't done anything with my ca informed they would have my car in the shop for multiple days until I called at the end of the day and was told they haven't done anything with my car yet. They don't provide loaners or rental cars and was told that was my responsibility. Being new to town and not knowing anyone, it was impossible for me to keep my car at the shop, especially when they're just holding my car and not doing anything to fix the problem. I would've liked more communication and understanding as well as clarification that having an appointment doesn't mean anything. More
I was in a bind and thought I was having transmission issues. They quickly diagnosed my issue, ordered parts, and fixed my vehicle sooner than expected! issues. They quickly diagnosed my issue, ordered parts, and fixed my vehicle sooner than expected! More
They have a major lack of communication when it comes to service work and their procedure service work and their procedure More
It took 2 days and $1300 to replace the batteries in my diesel. It should have been a hour job. After the fact I called other mechanics and was quoted $800. There was no communication, it took 1.5 continu diesel. It should have been a hour job. After the fact I called other mechanics and was quoted $800. There was no communication, it took 1.5 continual hours of being on the phone to get them to answer. when I left messages they never returned. Needless to say I will NEVER go back! More
Had a good experience with frontier I wasn’t able to get my car fixed cause warranty didn’t cover it. But the guy that helped understood everything and was very kind even gave me a diagnosis payment discoun my car fixed cause warranty didn’t cover it. But the guy that helped understood everything and was very kind even gave me a diagnosis payment discount. And he also kept me updated on the situation. Also all the workers that worked service dept. were so kind and easy to talk to. Would go there again More
I was traveling from Florida through Texas and needed an oil change. They were able to schedule me the same day and met all the time constraints that we had discussed. They also had a nice waiting area with oil change. They were able to schedule me the same day and met all the time constraints that we had discussed. They also had a nice waiting area with coffee and snacks one of the better agencies that I’ve dealt with More