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Frontier Dodge Chrysler Jeep
Lubbock, TX
1,136 Reviews
Welcome
Ready to replace your current vehicle? Want to purchase your first new car? Come experience the Refreshing Difference at Frontier Dodge. We are committed to supplying our customers with the finest new Dodge Rams, Chargers, Avengers, Nitros, Journeys, Calibers, Dakotas and Challengers. You will also be able to find the used car you've been searching for in our extensive pre-owned inventory. Allow our sales staff, trained to find you the vehicle best suited to your needs, to demonstrate why we stand out among the competition.
You also have the option of filling out the CarFinder form and we will begin searching for the exact model you desire. Not only will we locate the vehicle, but we also will bring it to our Lubbock, TX dealership located at Spur 327 @ Frankford for you to test drive. We are dedicated to outstanding customer service, so it's our pleasure!
If you have any questions about Frontier Dodge's inventory, auto parts, financing, services or specials, call us today at (866) 761 - 4313. Someone from our friendly staff will be glad to assist you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,136 reviews
March 09, 2018
Unhappy. Took our Chrysler to them for an alternator replacement. Was told it would be one day repair 3 days later still nothing. Never returned calls. When I Took our Chrysler to them for an alternator replacement. Was told it would be one day repair 3 days later still nothing. Never returned calls. When I did reach the service manager I was told it would be $ 684. To replace alternator. With the cost of alternator being $345. + $300. + for labor. Called 3 different parts stores and alternator was an average $150. Called 3 garages and was told that was a by the book hour job. Picked up vehicle to take to a different shop and was charged a $100. Diagnostic fee. UPDATE Was contacted by service manager John and was told that they would waive the $100. Diagnostic fee and was told that the alternator was that much from the dodge warehouse. I was assured that he would check into the labor cost and felt that it was too high also. More
by Extremely upset
Employees Worked With
Justin
February 18, 2018
Dodge ram My experience was excellent! I was helped out by Logan Powell. He was very helpful and got back to me real quick. Process was quick and easy. Best cu My experience was excellent! I was helped out by Logan Powell. He was very helpful and got back to me real quick. Process was quick and easy. Best customer service hands down. More
by Scisneros0926
Employees Worked With
Logan Powell
February 14, 2018
Lied to harassed... and no communication between the sales side and the financial side.. I was left without the car I thought I purchased.. I would never dea harassed... and no communication between the sales side and the financial side.. I was left without the car I thought I purchased.. I would never deal with these people again. More
by Shewolf074
Employees Worked With
Unknown manager
February 09, 2018
Awesome service. Very positive experience. Mr. Gomez listened to what I wanted and went above all my expectations to find it in record time. He promptly returned my p Very positive experience. Mr. Gomez listened to what I wanted and went above all my expectations to find it in record time. He promptly returned my phone calls and answered all of my questions. I will definitely be a repeat customer. More
by Angier63
Employees Worked With
Fabian Gomez
January 06, 2018
Exited for my purchase My sales consultant was very friendly and knowledgeable, and was not pushy at all, he allowed me to test drive, and even got my Jeep from another deal My sales consultant was very friendly and knowledgeable, and was not pushy at all, he allowed me to test drive, and even got my Jeep from another dealership. More
by gmisael20
Employees Worked With
Leroy Gonzales
November 08, 2017
Terrible customer service, Not helpful at all! After having serveral issues with my first Ford with the transmission,after 3 transmission repairs I decided to purchase a 2016 F250 diesel with 68,0 After having serveral issues with my first Ford with the transmission,after 3 transmission repairs I decided to purchase a 2016 F250 diesel with 68,000 miles on it, and because of the fair pricing and didn’t want to have a fourth transmission to replace I felt it was a good purchase; I was terribly wrong. Drove it or 5 months and already had problems with transmission. Took it to a certified dealer mechanic, and he proceeded to put the wrong oil fluid. When asked what should happen from here they gave me no explanation or offered any help and this is the second vehicle that has gave me transmission problems. One of the worst experience I’ve ever had purchasing a vehicle. DO NOT buy from a ford dodge dealership if you would like to avoid headache and terrible customer service. Lawrence stabeno (8067860001) More
by Lawrence stabeno
Employees Worked With
Eli Garcia
October 10, 2017
Great experience! The process was easy and everything went really smooth! The customer service was excellent. I love my new Jeep and I am thankful for all of the help i The process was easy and everything went really smooth! The customer service was excellent. I love my new Jeep and I am thankful for all of the help i received! I definitely reccomend buying a car from Frontier! More
by jencimcminn
Employees Worked With
Thomas Eagle
September 20, 2017
I was taken care of. Just a pleasant experience on my part, Logan was a very helpful sales pro. from start to finish thanks a bunch, me and the family will enjoy. #fronti Just a pleasant experience on my part, Logan was a very helpful sales pro. from start to finish thanks a bunch, me and the family will enjoy. #frontierdodge More
by Cuba15
Employees Worked With
Logan
September 18, 2017
Very helpful Looked at a lot trucks but couldn't get the right price on any of them. Saw one I liked on the internet made it happen . Awesome! Looked at a lot trucks but couldn't get the right price on any of them. Saw one I liked on the internet made it happen . Awesome! More
by Josh
Employees Worked With
Fabian Gomez
August 26, 2017
Good service and great atmosphere They were there late one night and weren't to pushy when we were walking the lot. I was very impressed with the importance they took our situation in They were there late one night and weren't to pushy when we were walking the lot. I was very impressed with the importance they took our situation in and completely understood our slow purchase because it was our first car. Great experience and I will do it again More
by Chloe1144
Employees Worked With
Logan Powell, Jeremy Martin
