Frontier Dodge Chrysler Jeep
Lubbock, TX
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Lying Scam Artists Called last week to schedule a service appointment for my Ram 2500 to check why exactly my engine light was on. Was then informed that at my mileage ( Called last week to schedule a service appointment for my Ram 2500 to check why exactly my engine light was on. Was then informed that at my mileage (67,500), I need the CCV filter changed, EGR valve and cooler cleaned, and it would be $1300. I was told that if I didn't have this done, my truck would start to shut down. After some research through my owners manuals and online Cummins forums, it turns out that with a DEF system the cleaning isn't necessary anymore, especially since I don't haul or tow anything. I also bought the CCV filter for $80 and replaced it myself, saving myself from paying these scam artists, willing to take advantage of a female with semi-limited knowledge of her new truck. I was going to keep that appointment, however, because there are some recalls that need to be fixed, and my truck "has to be in hand" before the water pump can be ordered (which when I asked why never received an actual answer), meaning it would be in the shop several days. I was leaving town for a week, so it would have been perfect to leave my truck there, except I was told the service department closed at 6 pm on Saturday, and when I pulled up at 5:15 it had apparently closed at 4. Needless to say, the service department doesn't even deserve one star, and I will not be bringing my truck back here for anything anymore. More
2019 Ram Purchase The sales department was very professional, friendly, courteous, and conducted business in a timely manner. Paper work completed in a timely manner, The sales department was very professional, friendly, courteous, and conducted business in a timely manner. Paper work completed in a timely manner, and explained everything completely. More
Treated as a family member The GM, Rick Harrison is a great guy. Richard Fish and Jeremy Martin have taken care of me on the purchase of three (3) different vehicles . I love The GM, Rick Harrison is a great guy. Richard Fish and Jeremy Martin have taken care of me on the purchase of three (3) different vehicles . I love everything about this dealership from the GM to Sale management to Service dept and mechanics to MR. Lincoln in detail And make ready. Customer for life. More
Perfect service and great sales Great dealer ship great people service is great after purchase. Not pushy at all will work the tail off to get you what you want with no questions ask Great dealer ship great people service is great after purchase. Not pushy at all will work the tail off to get you what you want with no questions asked More
Great experience They got me in and out in no time. Justin was friendly and down to the point. Ben my service tech was great. Got right down to it and got me taken car They got me in and out in no time. Justin was friendly and down to the point. Ben my service tech was great. Got right down to it and got me taken care of More
TRUST Frontier ( Richard Fish Especially ) always delivers the best in customer service and I have complete faith that he will always treat me Right ! I Frontier ( Richard Fish Especially ) always delivers the best in customer service and I have complete faith that he will always treat me Right ! I can explain it very simply - TRUST ! I trust them ! More
Great Company One could not have asked for better customer service. Great group of people. Very professional and no pressure to buy. Plus a very relaxed and One could not have asked for better customer service. Great group of people. Very professional and no pressure to buy. Plus a very relaxed and comfortable dealership. More
Hatred of car dealerships I have never ever liked car dealerships or salesmen until I ran into this one the salesmen Tre and Mario a-1 salesmanship polite very well dressed and I have never ever liked car dealerships or salesmen until I ran into this one the salesmen Tre and Mario a-1 salesmanship polite very well dressed and they gave me the love of my life my 2018 Dodge Journey I got to choose everything especially the color that’s never happed before and I got it for a Great price with only 11 miles on it and everything under warranty I will NEVER go no where else they have me for a lifetime!!!! Thank you frontier dodge you are amazing and appreciated; EXCEPTIONAL SERVICE More
Repair I am so grateful for how quick and easy my repair was. Justin was very helpful, saved me money and got my car in and out! I am so grateful for how quick and easy my repair was. Justin was very helpful, saved me money and got my car in and out! More
Avoid at all cost. Extremely dissatisfied with my purchase process and the service and repairs. I have two SRT variant Challengers, and Frontier Dodge was incapable of p Extremely dissatisfied with my purchase process and the service and repairs. I have two SRT variant Challengers, and Frontier Dodge was incapable of providing appropriate diagnostic and repair services to both of them. I had issues from service technician burning out my tires once they thought I had left, to unrelated new issues developing while the vehicles where in service, and extremely uncompetitive pricing. I almost gave up with doing business with any Dodge products until I contact Dodge and SRT directly, as well as switched to a dealership in a different town about 2 hours away. Luckily Dodge, SRT, and the other dealership are making efforts to make things right. More


