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Frontier Dodge Chrysler Jeep
Lubbock, TX
1,042 Reviews
Welcome
Ready to replace your current vehicle? Want to purchase your first new car? Come experience the Refreshing Difference at Frontier Dodge. We are committed to supplying our customers with the finest new Dodge Rams, Chargers, Avengers, Nitros, Journeys, Calibers, Dakotas and Challengers. You will also be able to find the used car you've been searching for in our extensive pre-owned inventory. Allow our sales staff, trained to find you the vehicle best suited to your needs, to demonstrate why we stand out among the competition.
You also have the option of filling out the CarFinder form and we will begin searching for the exact model you desire. Not only will we locate the vehicle, but we also will bring it to our Lubbock, TX dealership located at Spur 327 @ Frankford for you to test drive. We are dedicated to outstanding customer service, so it's our pleasure!
If you have any questions about Frontier Dodge's inventory, auto parts, financing, services or specials, call us today at (866) 761 - 4313. Someone from our friendly staff will be glad to assist you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,042 reviews
April 03, 2018
Scheduled oil change The crew was great. My only less than perfect score is that I was informed they do not schedule oil changes even when I showed them the email of my co The crew was great. My only less than perfect score is that I was informed they do not schedule oil changes even when I showed them the email of my confirmation, I was made to wait 2 hours. Some one there needs to get together and communicate better. If I didn't need this oil change today, I would have left and took my business elsewhere. I still might go somewhere else. More
by Fredjeep
Employees Worked With
Don't remember the lady's name at the service counter.
April 02, 2018
Horrible Service Department Worst service I've dealt with my whole life! They wouldn't fulfill a warranty on their own product a Dodge Journey with 33000 miles and wouldn't cover Worst service I've dealt with my whole life! They wouldn't fulfill a warranty on their own product a Dodge Journey with 33000 miles and wouldn't cover the engine when it threw a rod! I will never own a Dodge or Chrysler product ever again! Customer service was just as horrible! I will Share my experience as far as I can!!! Then they charge me $390.00 for labor of tearing the engine apart to tell me its locked down. Sorry sorry people!!! More
by Donna Blevins
Employees Worked With
Larry and his assistant.
March 30, 2018
Windshield replacement Took car in to get windshield replaced. Work was completed same day. Larry was very friendly, professional and made the whole experience go so smoothl Took car in to get windshield replaced. Work was completed same day. Larry was very friendly, professional and made the whole experience go so smoothly. More
by Jeeplover
Employees Worked With
Larry Kalfka
March 30, 2018
Not disappointed I had an issue with my battery and although it took a while to get it in; the dealership kept me updated on the status and was professional through th I had an issue with my battery and although it took a while to get it in; the dealership kept me updated on the status and was professional through the entire process. The even detailed my jeep before I picked it up!! More
by Hunterman
Employees Worked With
The general manager and Larry in service
March 29, 2018
Easy and left very satisfied Frontier Dodge, so many friendly faces and one the best customer service. One person that was more professional and helpful was Logan Powell!! Logan m Frontier Dodge, so many friendly faces and one the best customer service. One person that was more professional and helpful was Logan Powell!! Logan made my Frontier experience the best by far!! More
by Gislas210
Employees Worked With
Logan Powell
March 17, 2018
5 star experience Honest, no BS deal!! Great trade in on the truck, great incentives on the NEW truck. Thank you Jeremy Meadows down the wonderful experience. We love Honest, no BS deal!! Great trade in on the truck, great incentives on the NEW truck. Thank you Jeremy Meadows down the wonderful experience. We love both vehicles! More
by Bevogirl72
March 09, 2018
Unhappy. Took our Chrysler to them for an alternator replacement. Was told it would be one day repair 3 days later still nothing. Never returned calls. When I Took our Chrysler to them for an alternator replacement. Was told it would be one day repair 3 days later still nothing. Never returned calls. When I did reach the service manager I was told it would be $ 684. To replace alternator. With the cost of alternator being $345. + $300. + for labor. Called 3 different parts stores and alternator was an average $150. Called 3 garages and was told that was a by the book hour job. Picked up vehicle to take to a different shop and was charged a $100. Diagnostic fee. UPDATE Was contacted by service manager John and was told that they would waive the $100. Diagnostic fee and was told that the alternator was that much from the dodge warehouse. I was assured that he would check into the labor cost and felt that it was too high also. More
by Extremely upset
Employees Worked With
Justin
February 18, 2018
Dodge ram My experience was excellent! I was helped out by Logan Powell. He was very helpful and got back to me real quick. Process was quick and easy. Best cu My experience was excellent! I was helped out by Logan Powell. He was very helpful and got back to me real quick. Process was quick and easy. Best customer service hands down. More
by Scisneros0926
Employees Worked With
Logan Powell
February 14, 2018
Lied to harassed... and no communication between the sales side and the financial side.. I was left without the car I thought I purchased.. I would never dea harassed... and no communication between the sales side and the financial side.. I was left without the car I thought I purchased.. I would never deal with these people again. More
by Shewolf074
Employees Worked With
Unknown manager
February 08, 2018
Awesome service. Very positive experience. Mr. Gomez listened to what I wanted and went above all my expectations to find it in record time. He promptly returned my p Very positive experience. Mr. Gomez listened to what I wanted and went above all my expectations to find it in record time. He promptly returned my phone calls and answered all of my questions. I will definitely be a repeat customer. More
by Angier63
Employees Worked With
Fabian Gomez
