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Frontier Dodge Chrysler Jeep
Lubbock, TX
1,042 Reviews
Welcome
Ready to replace your current vehicle? Want to purchase your first new car? Come experience the Refreshing Difference at Frontier Dodge. We are committed to supplying our customers with the finest new Dodge Rams, Chargers, Avengers, Nitros, Journeys, Calibers, Dakotas and Challengers. You will also be able to find the used car you've been searching for in our extensive pre-owned inventory. Allow our sales staff, trained to find you the vehicle best suited to your needs, to demonstrate why we stand out among the competition.
You also have the option of filling out the CarFinder form and we will begin searching for the exact model you desire. Not only will we locate the vehicle, but we also will bring it to our Lubbock, TX dealership located at Spur 327 @ Frankford for you to test drive. We are dedicated to outstanding customer service, so it's our pleasure!
If you have any questions about Frontier Dodge's inventory, auto parts, financing, services or specials, call us today at (866) 761 - 4313. Someone from our friendly staff will be glad to assist you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,042 reviews
March 11, 2019
Horrible Customer Service The worst customer service. They will not honor there word on anything. Make sure everything is in writing. Service department will not ever call y The worst customer service. They will not honor there word on anything. Make sure everything is in writing. Service department will not ever call you back. General Manager (Rick Harrison) will only act on contract agreements that are signed at time of closing, and will deny anything that his sales team does in wrong doing. The Salesman (Andrew Solis) and Finance Manager will tell you whatever they think you want to hear to make a sale, Even if it is a flat out lie. DO NOT DO BUSINESS WITH THIS DEALERSHIP! 2 months later.... still waiting on service department to fix my vehicle. Had to buy 4 new tires because the tires that were sold on the vehicle were so bad wouldn’t pass inspection just 2,000 miles after purchase. More
by YouKnow!
Employees Worked With
Andrew Solis
March 06, 2019
Very Friendly and competent This service department has improved a great deal. Very nice and competent employees. I feel that things are getting done properly every time I need This service department has improved a great deal. Very nice and competent employees. I feel that things are getting done properly every time I need to take my van in for any service. More
by Doglady
March 05, 2019
Well done Courteous and professional staff. Job well done in a timely manner. Service department was amazing went above what we expected. Made sure our vehicle Courteous and professional staff. Job well done in a timely manner. Service department was amazing went above what we expected. Made sure our vehicle was well serviced before driving away. Definetly coming back for continued service. More
by Journey
March 01, 2019
Great service I took my truck in for a recall and an exhaust leak. Billy got me all the information I needed for the repairs and kept me informed the entire time m I took my truck in for a recall and an exhaust leak. Billy got me all the information I needed for the repairs and kept me informed the entire time my truck was there. Thanks for taking care of my truck! More
by Tyler
Employees Worked With
Billy (Service Dept)
February 28, 2019
Good job All that works there does a great job. We have nevwr had a problem. We have been using them for both of our trucks. Thanks All that works there does a great job. We have nevwr had a problem. We have been using them for both of our trucks. Thanks More
by MAMAW2014
February 28, 2019
Pleased: They worked on my daughters car. Checked for codes and did a software update and got her back on the road. Have bought many vehicles f They worked on my daughters car. Checked for codes and did a software update and got her back on the road. Have bought many vehicles from this dealership over the years. Have always be treated well. More
by bar50
February 28, 2019
Great service! They took the time to solve my issues, which were rare, and made sure it was fixed before calling me it to pick up. Great service and communication. They took the time to solve my issues, which were rare, and made sure it was fixed before calling me it to pick up. Great service and communication. More
by Cdog
Employees Worked With
Billy
February 27, 2019
Quick apnd kind I showed for my first oil change without an appointment. The staff was kind enough to work me in and kept me in the loop through out this brief proces I showed for my first oil change without an appointment. The staff was kind enough to work me in and kept me in the loop through out this brief process. More
by Mel
Employees Worked With
BILLY MARTINEZ
February 20, 2019
Easy, Simple, Friendly Took my Jeep in because the dealership said there was a safety recall on two parts. I bought my Jeep at another dealership & they never informed me of Took my Jeep in because the dealership said there was a safety recall on two parts. I bought my Jeep at another dealership & they never informed me of these in the past, whereas Frontier Dodge texts me whenever there’s a safety recall for a part on my Jeep. I’ve been through the Service department here a few times now & they’ve always been friendly & made sure my vehicle was perfect before I leave the dealership. They topped off my liquids, checked air filter qualities, & even checked the tires (all for free with the safety recall parts replacement too). Also, the shuttle van helped me get home & they had donuts in the waiting room too! More
by zro
Employees Worked With
Sonya, & the cashier woman in Service, & the Shuttle Van driver
February 15, 2019
Quick and Easy! They didn't chase us through the lot like hounds on a chase,they made the deal easy and worked fast to get us out in the vehicle we purchased! Plus we They didn't chase us through the lot like hounds on a chase,they made the deal easy and worked fast to get us out in the vehicle we purchased! Plus went to long lengths to find us the best finance! More
by Coldbeer721
