Frontier Dodge Chrysler Jeep

Worst auto service experience ever !Billy the worst ! The worst auto service experience I have ever had. Billy Martinez was rude and disrespectful to a young 21 year old college student. Actually brought The worst auto service experience I have ever had. Billy Martinez was rude and disrespectful to a young 21 year old college student. Actually brought her to tears. Two other employees were shocked and apologized for his inappropriate actions numerous times! I will never go back and wouldn’t suggest anyone use this dealership for service. This guy is not equipped to work with customers. More

AC service Kristian Chen service advisor, excellent personality. Very courteous, explain everything in detail. Very attentive as soon as I walk in the service de Kristian Chen service advisor, excellent personality. Very courteous, explain everything in detail. Very attentive as soon as I walk in the service department, made very easy for me to get in and get out. Thank You, Kristian More

Not the friendliest or fastest Just don’t ever leave there feeling like an appreciated customer. We only go there because the jeep we bought for our daughter came with free oil chan Just don’t ever leave there feeling like an appreciated customer. We only go there because the jeep we bought for our daughter came with free oil changes for a year. They’re definitely not the friendliest. Almost can be rude, for no reason. And the 1st time we took it in for an oil change, around Christmas, my daughter’s brand new heavy duty jumper cables I bought her were gone. We asked about them but of course they said they didn’t have them. And def not the fastest service either. my daughter sat in there for 4 hours the 2nd time there. Ridiculous. More

Their service department is the worst in Lubbock I would give zero stars but that’s not an option. The service department is a complete joke. DO NOT bring your vehicle here for service. No attempt wa I would give zero stars but that’s not an option. The service department is a complete joke. DO NOT bring your vehicle here for service. No attempt was made to fix the problem I was having, only an offer of overpriced maintenance. Kept my vehicle for five days before even diagnosed. THEN lied about it. More

Flexible Dropped vehicle off fro recall in the AM, they got it done and had it back in PM, good job. It nice to get customer service when you need it. Dropped vehicle off fro recall in the AM, they got it done and had it back in PM, good job. It nice to get customer service when you need it. More

Painless The process was smooth although slow with information on the status at times. Spent most of the afternoon before completing transaction. Otherwise we The process was smooth although slow with information on the status at times. Spent most of the afternoon before completing transaction. Otherwise we were very satisfied. More

Best car buying experience From Alex to the manager to the finance department buying a car was the best experience I had. I would definitely recommend buying a car with Fronti From Alex to the manager to the finance department buying a car was the best experience I had. I would definitely recommend buying a car with Frontier Dodge. More

friendly and thorough they were able to get what I wanted. they listened and didn't push me into a vehicle I was not ready for or wanted. Bradley Casada was professional an they were able to get what I wanted. they listened and didn't push me into a vehicle I was not ready for or wanted. Bradley Casada was professional and friendly. He listened and was patient with me even when I went to other dealerships. He didn't lie to make a bigger sale. He just gave me the facts and didn't sugar coat the process. The whole Dealership team worked together and made us comfortable and made us fresh coffee when I wanted some. That's because all salesmen and women where ready to jump even if I wanted something to eat. This whole dealership team went above and beyond to make the sale go smooth. I will be returning to get my sons car here and ALL my future cars. Thanks Frontier Dodge!! More

The Oil Change It was a brisk Friday morning when I arrived to the service department. I was warmly greeted by a cheery eyed service advisor. I quickly explained wha It was a brisk Friday morning when I arrived to the service department. I was warmly greeted by a cheery eyed service advisor. I quickly explained what I needed done and without question my truck was taken in. The service was quick and my truck was taken care of. 10/10 would definitely come back for more service and recommend to friends. More

Great Service Took my vehicle in to fix a problem with my four wheel drive, was notified about everything going on and they let me know what exactly was being done, Took my vehicle in to fix a problem with my four wheel drive, was notified about everything going on and they let me know what exactly was being done, super friendly staff and outstanding service! Will use again if I ever need to! More