Frontier Dodge Chrysler Jeep
Lubbock, TX
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Customer Service Bought new 2015 Jeep, had no problems. Had a screw fall out of the sound bar today and stopped to see if they could screw it back in. Keep in mind Bought new 2015 Jeep, had no problems. Had a screw fall out of the sound bar today and stopped to see if they could screw it back in. Keep in mind, we had the screw. Cost would be $150, or around $60 if it took less than a half hour. My daughter was the one that took it in. When I called to confirm she had heard correctly She had! I called to speak to the GM of the store, he didn’t pick up. Called back to ask again and my call wasn’t answered at all. You can buy new anywhere, no need for bad customer service More
2007 Dodge Sprinter Expensive, time-consuming replacement of turbocharger did not resolve the problem & was possibly unnecessary. The technician didn't seem to have exper Expensive, time-consuming replacement of turbocharger did not resolve the problem & was possibly unnecessary. The technician didn't seem to have experience for proper diagnosis. Did not leave the vehicle with Frontier for ultimate resolution. Service Manager John Sanchez, however, was very good & seemed to be doing what he could from his position. More
Amazing service! Knowledgeable, incredibly helpful. Mr. Christopher takes the time to find exactly what you’re looking for and walks you through everything. Hands down Knowledgeable, incredibly helpful. Mr. Christopher takes the time to find exactly what you’re looking for and walks you through everything. Hands down the best customer service out there. More
Easy to work with Frontier has always been easy to work with and helpful in finding the cars we want for our family. They are friendly and helpful and work with you to Frontier has always been easy to work with and helpful in finding the cars we want for our family. They are friendly and helpful and work with you to get a deal that meets your needs. I haven’t felt high pressure salesmen trying to force me into anything at Frontier, which is awesome. More
Could of had better service. We went in to fill out paper work because they said they found truck we wanted. Then they took about 2 1/2 hrs trying to locate other trucks because t We went in to fill out paper work because they said they found truck we wanted. Then they took about 2 1/2 hrs trying to locate other trucks because they kept saying trucks were sold. After all that they couldn’t get truck from other dealership. So said it would be tracked down by one day, 1st day passed by after that said next day would get it. Still has yet to arrive, so looking at 3 days after truck was purchased and still have no truck yet. I would highly recommend that if your getting a vehicle from other location they pull it first so you can see it and have it day of purchase. Also called and left message for manager to give call back and has yet to return call.. More
Quick and great service On short notice before a long Holliday weekend. Billy in the Service Department got me in and taken care of. Thank you again !! looking forward workin On short notice before a long Holliday weekend. Billy in the Service Department got me in and taken care of. Thank you again !! looking forward working with him in the future. More
Great team at Frontier! They were so patient with and worked with us to get the best deal. We got exactly what we wanted! We went in just looking at grand cherokees and Duran They were so patient with and worked with us to get the best deal. We got exactly what we wanted! We went in just looking at grand cherokees and Durango’s. After finding a Durango that we loved and getting all the paperwork ready, we walked into the show room to find a Durango that we loved even more! Daryl and the rest of the team were kind enough to switch gears and get us our dream car!! Three days of indecisiveness on our end and they never stopped being supportive and making sure we were satisfied. Thank you! More
Kept me up to date Kept me inform on the progress. It took a little longer than what I expected. So far the problem is fix and the A/C works without any problems. Kept me inform on the progress. It took a little longer than what I expected. So far the problem is fix and the A/C works without any problems. More
Great customer service awesome staff very friendly clean-cut well-dressed service area was real clean in order waiting room and restrooms for real clean very helpful staff awesome staff very friendly clean-cut well-dressed service area was real clean in order waiting room and restrooms for real clean very helpful staff would definitely recommend the shop for service More
excellent. A very good experience. It took a real long time to get the process completed. I enjoyed the treatment and concern in helping us with what we were loo A very good experience. It took a real long time to get the process completed. I enjoyed the treatment and concern in helping us with what we were looking to do. The people here are the best I have ever dealt with in any car dealership. More