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Front Royal Ford
Front Royal, VA
1,003 Reviews
Front Royal Ford is more than just new and used sales, parts, and service. Our team, housed in Front Royal, is proud to serve drivers from Winchester VA, Strasburg VA, Woodstock VA, Luray and beyond. Our team strives to simplify every aspect of buying, owning, and servicing a Ford model so that your automotive investment is one that you're every bit as proud to own as we are to sell.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 1,003 reviews
August 05, 2020
Very disappointed in the service I received at the dealership today. My husband called in for an appointment and spoke with Amy. An appointment was made for 8am. Got there and checked in and waited fo dealership today. My husband called in for an appointment and spoke with Amy. An appointment was made for 8am. Got there and checked in and waited for 2hrs and 49minutes. For an oil change and a light to be checked. When I went back to check on the status of my vehicle I was told there were others cars in before mine and they would get to when they could. I said I had an appointment and was told I’m sorry ma’am we don’t make appointments. Then why were we told by Amy we had one? During these times an appointment should be allowed. We were not able to social distance while waiting in the waiting room. Not to mention the quality of the chairs in the waiting room were horrible. Ripped and torn very unprofessional looking. I feel like Ford didn’t value me as a customer who has purchased 2 vehicles from this dealership in the last two years. I understand they do walk in service but customers who purchase their and do all their vehicle maintenance here should be able to make an appointment and not have to wait over 2 hours for service. More
by ashleysnider07
Verified CustomerEmployees Worked With
Aimee Fink
July 30, 2020
Great service from the time I walked in. Until I left. Great service from the time I walked in. Until I left. Courteous, concerned and helpful. Offered to wash my car, which I declined. Always a good exp Great service from the time I walked in. Until I left. Courteous, concerned and helpful. Offered to wash my car, which I declined. Always a good experience More
by BBMCWHIN
Employees Worked With
July 30, 2020
Service department is on top of it when comes to Service department is on top of it when comes to scheduling my F250 for maintenance weather it be that day I think about it or call and set something Service department is on top of it when comes to scheduling my F250 for maintenance weather it be that day I think about it or call and set something up the next day Front Royal Ford will and does accommodate you. Thanks again Ed Nelson More
by enelson901
July 29, 2020
Very knowledgeable staff. We received excellent customer service. There was a great inventory selection. We will purchase again in the future. Purchase experience was above standard. service. There was a great inventory selection. We will purchase again in the future. Purchase experience was above standard. More
by mposhea66
Employees Worked With
Other Employees :
Greg Steadman, Jennifer Bryce, Tyler Deavers, Zach Mason, Billy Albright
July 27, 2020
All the employees at Front Royal Ford really set the bar high for the competition. Especially Amber, who was polite, professional, and helpful on the phone. She was able to really listen and help me decide high for the competition. Especially Amber, who was polite, professional, and helpful on the phone. She was able to really listen and help me decide which car was right for me. She was knowledgeable of the more complicated aspects of buying a car, and made sure all my questions were answered. I walked out the door to my new car confident and happy with the experience. 10/10 More
by Joseph M
July 24, 2020
Unfair pricing I was overcharged for the tires. Found the same 4 tires at other places $30 cheaper. Found out that a card for for service was no longe4 accepted at I was overcharged for the tires. Found the same 4 tires at other places $30 cheaper. Found out that a card for for service was no longe4 accepted at an authorized dealership which resulted in me having to run up credit cards in order to pay for tires and inspection. The service rep quoted me price of $903, I asked if this included everything and was told yes. He then came up with a total of $971 and said he had no way of calculating taxes. I was charged to discard tires and also for mounting new tires. If I had know that my card was unacceptable and that I would be cheated in such a blatant manner, I would have taken my business elsewhere. If these trying times I am heartbroken to know that I was Cheated in such a way. Make no mistake, you will never get my business again. I will drive to Northeren Virginia where I will not be taken advantage of. More
by PHILLIPPMASON
Employees Worked With
Michael Seal, Aimee Fink
July 23, 2020
The Works During this crazy time everyone was very professional. The service was taken care of. Had some extra things needed and that was taken care of. During this crazy time everyone was very professional. The service was taken care of. Had some extra things needed and that was taken care of. More
by dmyraceburu
Employees Worked With
July 22, 2020
Reliable I can count of reliable work every time I bring in one of my vehicles for service whether it is for routine maintenance or a major repair. I can count of reliable work every time I bring in one of my vehicles for service whether it is for routine maintenance or a major repair. More
by CASTCARES
Employees Worked With
Michael Seal
July 22, 2020
Excellent Service from start to finish! From our very first interaction with Jared on the phone he was extremely professional, but also eager to accommodate us as customers. When we arrived From our very first interaction with Jared on the phone he was extremely professional, but also eager to accommodate us as customers. When we arrived the truck we were interested in was right out front and ready to test drive! Any questions we had - Jared answered right away. If he wasn't 100% sure he looked into the answer and gave us correct information, instead of just making it up as he went. We have already recommended Jared to others & will continue to do so! It was not only a fun car buying experience, but we walked away feeling like we got a fair deal and great service. Thanks to everyone at Front Royal! More
by KG
July 20, 2020
New Ford Truck No one ever bothered to contact me. I'd like to know why no one contacted me. I am very busy and I should not have to beg for someone to help me No one ever bothered to contact me. I'd like to know why no one contacted me. I am very busy and I should not have to beg for someone to help me More
by edodson
Employees Worked With
Jennifer Bryce
