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Front Royal Ford
Front Royal, VA
1,004 Reviews
Front Royal Ford is more than just new and used sales, parts, and service. Our team, housed in Front Royal, is proud to serve drivers from Winchester VA, Strasburg VA, Woodstock VA, Luray and beyond. Our team strives to simplify every aspect of buying, owning, and servicing a Ford model so that your automotive investment is one that you're every bit as proud to own as we are to sell.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 1,004 reviews
December 24, 2020
Everyone was helpful and nice and answered all my questions and concerns and even showed me what happens when lug nuts swell and damage that they can cause. questions and concerns and even showed me what happens when lug nuts swell and damage that they can cause. More
by LISASAMIE2002
Verified CustomerEmployees Worked With
December 21, 2020
Searching the Ford build your truck web sight, I created my dream truck. Searching inventory for hundreds of miles, amazingly found the truck I was looking for. I contacted the dealership via CHAT option an my dream truck. Searching inventory for hundreds of miles, amazingly found the truck I was looking for. I contacted the dealership via CHAT option and they guided me to Marco. We spoke, created a deal, he was able to work it out with his sales manager, and working around my difficult schedule, made the purchase. He did his best to make the right deal, expedite the transaction and get me back on the road for the 2 1/2 hour trip back home. We made an agreement over the phone, and he and the dealership honored it. Thank you! More
by F-250
Employees Worked With
Marco Terrazas
December 21, 2020
Kristen and Front Royal Ford were great to work with. Very pleasant, professional and a pleasure to work with. We were in and out test driving and signing on new vehicle in little over 3 hours Very pleasant, professional and a pleasure to work with. We were in and out test driving and signing on new vehicle in little over 3 hours More
by terryhim428
Employees Worked With
Kirsten Parker
December 13, 2020
What an awesome, smooth and fun purchase. We got what we wanted and were very pleased with our salesman, Jared!! We will be back soon! wanted and were very pleased with our salesman, Jared!! We will be back soon! More
by coltsmom8
December 13, 2020
By far the best experience buying a vehicle ever. No fuss, no muss! Parts dept rocks. Billy Albright, Jeff Davekos and Timmy Whitacre are as good as they come. fuss, no muss! Parts dept rocks. Billy Albright, Jeff Davekos and Timmy Whitacre are as good as they come. More
by redbanks1
December 10, 2020
Whole staff was very helpful and friendly, strongly recommend. Walked in thinking we couldn’t do a trade-in, but walked out with a great deal for two cars. recommend. Walked in thinking we couldn’t do a trade-in, but walked out with a great deal for two cars. More
by camear2
December 10, 2020
Poor communication, questionable pricing negotiations, and they work hardest to nickel and dime you on fees: SHOP ELSEWHERE. I walked out on an agreed price for the vehicle because they were so rude. and they work hardest to nickel and dime you on fees: SHOP ELSEWHERE. I walked out on an agreed price for the vehicle because they were so rude. After trying to overcharge me for a spray-in Berliner and Ford accessories (more than I could order or purchase them myself) the “Sales Manager” stepped in to resolve a negotiation but did not introduce himself, was rude, and tried to take advantage that I had driven 2.5 hours to sign for the truck, check in hand. I initially worked with them over the phone and only came in to sign the paperwork. If I had initially experienced their customer service I never would have attempted to purchase from this dealership. More
by G Gardner
Employees Worked With
Destiny Walker
December 09, 2020
They stay past closing time to finish the deal. Everybody was great. Hope I didn’t miss anybody in the star rating. Thank you very much Everybody was great. Hope I didn’t miss anybody in the star rating. Thank you very much More
by eddierroberts
December 09, 2020
Service was quick and efficient. Have been using this dealership for years and have always found them to be friendly and helpful. Highly recommend them. dealership for years and have always found them to be friendly and helpful. Highly recommend them. More
by Jim
Employees Worked With
Aimee Fink
December 06, 2020
I usually get really great service but, this time they couldn't figure out what was wrong. So, now I drive with a jump starter in my truck. It just doesn't want to start at times. I had a new battery put couldn't figure out what was wrong. So, now I drive with a jump starter in my truck. It just doesn't want to start at times. I had a new battery put in last year at this dealership. I guess I hope for the best or as my husband suggests take it somewhere else. More
by terridorsey
