Front Royal Buick GMC

Purchase Experience My Sales experience was outstanding. As an owner of a 2012 Terrain, I wanted to update my car to a 2014 Terrain. Pat Bryant personally listened to t My Sales experience was outstanding. As an owner of a 2012 Terrain, I wanted to update my car to a 2014 Terrain. Pat Bryant personally listened to the details of what I wanted and spent several days looking around the East coast dealerships for the exact car I wanted. He updated me every day with a review of the possibilities. Within 3 days he located the car and when I arrived at the dealership his staff was ready with all paperwork and I was finished in just under an hour. This group really understands what it means to be customer service oriented. The team was very professional and expressed genuine interest in meeting my needs. I will recommend them to all of my family and friends. Thanks for making this a painless experience! More

Service the way it should be: Honest, helpful, reasonable Best service experience ever! After having my Envoy at two other shops, Shenandoah Motors went above and beyond in every way possible. Within minutes Best service experience ever! After having my Envoy at two other shops, Shenandoah Motors went above and beyond in every way possible. Within minutes of spending thousands and driving the Envoy 10 miles from another GMC dealer, the engine light came on and the car wasn't excelling properly. We immediately returned and were told they couldn't look at it for at least 4 days and it would cost another $1000 and to take it back to the first shop (that also had not fixed the problem). This was after I had paid a few thousand for them to fix that problem, and with them knowing my daughter needed the car to travel out of state for a new job. So, we called Shenandoah Motors. From the first call, they listened and we're willing to help. When we arrived,they reviewed the records and explained what had and hadn't been done,in a manner a non-automotive person could understand. They took the time and explained the process of what they would do.They waived the diagnostic fee, explaining they felt badly about what we had gone through. As we waited, a few managers sat and talked with me and my daughter. They were just being friendly, but it really helped us calm down. The following day,they spent the time examining the car, took time to call and research the previous work, and found the problem. They called me and explained their findings and gave me the the estimate, which was much less than what was previously quoted by the other dealer. Shenendoah Motors had the Envoy fixed the next day and it was under the estimate. But more importantly, the entire experience my daughter and I had helped restored our faith in car dealerships/mechanics and people. Each person we dealt with at Shenandoah Motors was friendly, honest, and genuine. Instead of attempting to take advantage of our lack of automotive knowledge, they spent the time explaining and educating. Instead of adding on services that weren't needed, they pointed them out and let us know when it should be addressed. The Operations Director, Dan Moser, even told my daughter to call if she had any problems with the car as she drove out of state to her new job. When she encountered a separate issue, she called and asked him about it, and he was just as friendly and helpful. Shenandoah Motors really went above and beyond. I highly recommend them and plan to take my other cars there as well. More

oil change and tire rotation I am writing this review to let everyone know how amazing my experience at Shenandoah Buick GMC. The staff were all very friendly and helpful. Being a I am writing this review to let everyone know how amazing my experience at Shenandoah Buick GMC. The staff were all very friendly and helpful. Being a single mom and automotive illiterate, it was so nice to have such an informative and trustworthy staff and the prices are unbelievable! I will be coming to them in the future for all my vw beetle needs. More

Exceptional Service and Integrity in each service performed I stumbled across Shenandoah Buick GMC last year and will never look any further. They have performed all my service on my 2013 Optima and I would tru I stumbled across Shenandoah Buick GMC last year and will never look any further. They have performed all my service on my 2013 Optima and I would trust none other. Honest, dependable, and most important ( to me ) service with a smile is what you will receive at this dealership. Dan Moser service manager is someone I have come to trust when it comes to the work/service my car requires. Being a single mom, and someone who knows little to nothing regarding service needs, you can count on the entire team to walk you thru the process all the while not emptying the pocket book. Patrick Bryant GM is receptive, always willing to listen and remembers his repeat customers. A review is the easy step in spreading the word, but I would challenge you to let the service speak for itself. Top notch, cant be beat. See you in 3,000 miles Dan!!!!! Kindly Melissa Warner Middletown VA More

Very Helpful and great customer service!!! I was Driving to Winchester to start looking for jeeps because i had a friend suggest a dealership. I thought to stop by Shenandoah motors first to se I was Driving to Winchester to start looking for jeeps because i had a friend suggest a dealership. I thought to stop by Shenandoah motors first to see what they had in stock. i saw a Jeep that i fell in love with! it was a stick with a lift kit! Black with gray interior! Just what I wanted!! I had a Saturn as a trade and Jimmy and Ed showed me what my trade was worth using auto trader. then they gave me more because it was in good condition! I decided to drive out to the other dealership to see what they had. and they had some jeeps. but were all automatic.They gave me a price for my car and i was shocked that Shenandoah gave me $950 more, which was almost Double!! I decided to drive back the next day because it was late. When i got home, i found several messages on my answering machine including one from jimmy saying that i left my credit card here and he would drive to meet me somewhere!!! I was so relieved! I drove back the next morning thanking him and eventually i bought the jeep! I was so happy with their customer service that i will tell my friends to go there first!! Thank you Ed and Jimmy for all your help!!! Grant Logan More