Fritz In Fishers

What a frustrating experience! After reading the reviews I can understand where a lot of people are coming from. Obviously, not every vehicle Fritz sells has issues, but based on m After reading the reviews I can understand where a lot of people are coming from. Obviously, not every vehicle Fritz sells has issues, but based on my experience when vehicles do have an issue, Fritz is not interested in fixing any problems. I was able to test drive a minivan and take it to a mechanic for an inspection. The inspection, done by a bipartisan 3rd party and highly reputable company, Midas, stated the van needed about $3800 worth of work done. Some of it was normal wear a tear for a used car, break pads, wipers, and such but some items were bigger like rotors, struts, and shocks. The salesman said he would not fix anything unless I wanted to pay for it in the price of the van. He said they were "not responsible for normal wear and tear on the vehicle" and he would not fix anything. When I asked why someone would pay $25,000 for a van only to put another $4000 into it in the next few months he said it wasn't his responsibility. The salesman never talked to the service department or a manager. Clearly, selling a vehicle with issues is not a concern for Fritz. The salesman even said, we "allow" u to get an inspection done so that you know what u are getting into. It is obvious that selling a vehicle with issues, potential SAFETY issues at that, is not a concern for them. I would HIGHLY recommend getting an inspection before purchasing anything from Fritz. Used cars are somewhat of a gamble, sure. But who knowingly drives a car off the lot with definite bigger issues in the next few months?!?! I feel that knowingly selling a car with problems, and refusing to fix them, seems borderline unethical. I can't imagine this is a practice that would be tolerated by management or the owner but based on previous reviews it does seem to be something that has happened multiple times at Fritz. At this point, I am not even sure they'd take ANY responsibility to fix their seemingly "shady" practices should something major go wrong. I'm luckier than others because I had the inspection and could go back into the dealership with the print out. But I was still told they would not fix the problems with the van and should expect those kind of problems when buying any used car. More

Very nice and clean car lot , Quality cars and a no pressure sales staff . The whole staff was AWESOME , especially Damon THX !!......will definitely check here first for my next auto purchase before l pressure sales staff . The whole staff was AWESOME , especially Damon THX !!......will definitely check here first for my next auto purchase before looking elsewhere. More

The sales associate Damon at Fritzs made our buying experience very pleasure and James explained the buying paperwork in an understandable way without rushing the process. Both of these gentlemen real experience very pleasure and James explained the buying paperwork in an understandable way without rushing the process. Both of these gentlemen really helped us out with the service after the sale as they made sure that we were 100% satisfied. Thank you very much Damon and James. More

Salesperson, Damon, provided excellent service, all staff friendly and personable; finance dept able to meet my financial needs. friendly and personable; finance dept able to meet my financial needs. More

Fritz in Fishers is the best place to buy your car. We’ve bought four cars there over the years, all pre-owned, and every one was a great purchase. See Damon! We’ve bought four cars there over the years, all pre-owned, and every one was a great purchase. See Damon! More

Very helpful and kind for first time drivers! They were quick and we got the car we wanted They were quick and we got the car we wanted More

Very prompt in returning call for further information on vehicle. It did sell just not to us, great group. vehicle. It did sell just not to us, great group. More

Love the car u sold me. Damon sold me the car. He was sooo great to work with. He made the whole process so easy and pleasant. Would positively work with him again. Every on Damon sold me the car. He was sooo great to work with. He made the whole process so easy and pleasant. Would positively work with him again. Every one at the dealership was super helpful and friendly. Recommended a couple people already. Thanks. More

They got back to me quickly. They even sent message about a price reduction on the Cadillac coupe. Have not decided on a purchase They even sent message about a price reduction on the Cadillac coupe. Have not decided on a purchase More