Fritts Ford

I had an outstanding experience at Fritt's Ford. My salesman Rudy Perez was outstanding. He was patient and showed me all of the vehicle choices they had at the dealership as far the F250's in their My salesman Rudy Perez was outstanding. He was patient and showed me all of the vehicle choices they had at the dealership as far the F250's in their inventory. Rudy also did not pressure me one bit. Bill in Finance was amazingly personable and took the time to find a better finance rate for me, even better than my own bank could offer. Overall my experience was amazing and I would recommend the dealership to anyone. More

Amazing experience!! I recently found myself in the market for a used vehicle and found myself starting and ending with Fritts Ford buying a Dodge Journey. I've been throu I recently found myself in the market for a used vehicle and found myself starting and ending with Fritts Ford buying a Dodge Journey. I've been through my fair share of vehicles but I've never once gone through the internet dept. I usually dread this process since dealers tend to pressure you into purchasing. I searched their inventory as well as others nearby and have never had such a pleasant experience buying a vehicle. From start to finish Shonna and Stephanie answered all of my questions and checked in with me as requested periodically. We made an appointment, showed up and met with the internet sales manager Nick. The internet sales team definitely fought to earn my business and I'm highly satisfied and glad that I came here. At the end of the day, the interaction I had with all those involved made this process smooth and worth my time. At the end of the day I walked out of the dealership happy with my purchase and didn't feel pressured. I look forward to working with Fritts Ford in the future for my car buying needs and will certainly recommend to friends and family. More

Extremely pleased! Hi there! I had to chime in here due to all the horrible reviews I see on Fritts Ford, I can't imagine how these customers are NOT satisfied! I have p Hi there! I had to chime in here due to all the horrible reviews I see on Fritts Ford, I can't imagine how these customers are NOT satisfied! I have purchased no less than 6 Vehicles from Fritts over the last 3 years, Nicc my Salesman is on my speed dial. I can call on this guy at any hour and he answers my calls, I couldn't speak greater of Nicc and Fritt's Ford. I am 100% satisfied... As a matter of fact my last F150 that I purchased had some previous damage from transportation that nobody caught until I had possession of it for 12 days.. I noticed a tiny dent and investigated to find damage from the transport or something similar. There was NO way anybody could really see this.. Bottom line I dint get crap from Fritts they saw my damage and asked me what I wanted to do!! I said take this truck back, I don't want it! Management went out of their way to find me a better LOOKING F150 they brought in from another Dealer.. No problem! Hey if you are having issues, could it be you are unreasonable! It is my opinion these guys are solid, talk straight to them and they respond.. Don't go in with bs and you wont get any from these folks. More

BAIT AND SWITCH- BEWARE!!! First off I want to say that my salesman, K, was FABULOUS! BUT IT GOES DOWNHILL FROM THERE!!! SCOTT in the Billing Dept is a fast-talking, money-ma First off I want to say that my salesman, K, was FABULOUS! BUT IT GOES DOWNHILL FROM THERE!!! SCOTT in the Billing Dept is a fast-talking, money-making machine, who, although he kept saying that my satisfaction as a customer is his focus, actually cared NOTHING for me or my satisfaction...he just wanted my money! When meeting my monthly payment for the car, the extended guarantee (an additional. $3000-5,000) was AUTOMATICALLY ADDED IN. Then, they tried to sell me (pressure me) on optional services, not once telling me I could always add those on if I was unsure. And don't even get me started on the optional additions!!!!! Bottom line...JUST RUN! THEY ARE EVERYTHING PEOPLE HATE ABOUT BUYING A CAR!!! More

Excellent service by both Jorge Magana and Bill Poston .Got a better than expected price and very fast service !! I would definitely recommend this dealership to friend by both Jorge Magana and Bill Poston .Got a better than expected price and very fast service !! I would definitely recommend this dealership to friends . More

No manager call back They missed steps on my first service of my new car, then they said the manager will be in touch and I received no phone call back.. They missed steps on my first service of my new car, then they said the manager will be in touch and I received no phone call back.. More

Excellent Service department The Service Department keeps me coming back. Terry is the best Service manager I have ever had dealings with that knows what her technicians can accom The Service Department keeps me coming back. Terry is the best Service manager I have ever had dealings with that knows what her technicians can accomplish. She has always been able to have my car repaired correctly the first time and on time. If it was not for her I would go elsewhere. More

Service I have had good service from Fritts. The problems get fixed and I am kept informed of the process. Jim Moore is a great service advisor I have had good service from Fritts. The problems get fixed and I am kept informed of the process. Jim Moore is a great service advisor More

Bought from fleet because of service DONE as customer Always owned fords and have bought several through Fritts. Until a year ago had four, an edge, f150, mustang and expedition. First problem was wife's Always owned fords and have bought several through Fritts. Until a year ago had four, an edge, f150, mustang and expedition. First problem was wife's edge constant brake and trans problems which were never resolved so we dumped it. Wife will NEVER drive a ford again. Their service dept is horrible told me on my expedition I needed numerous things my regular mech said was bs. Should have learned my lesson son took his mustang in and they tried to tell him it would take over 700 to replc wires and plug w/ tuneup. Along with naming other "issues". My trusted mech called BS and car runs better than ever for 220. STAY AWAY. Not just the edge about to be dumped! More

Recalls Jim in the service department at Fritts ford in riverside was very helpful. I had two recalls on my Ford Fiesta. It took a while but they offered free Jim in the service department at Fritts ford in riverside was very helpful. I had two recalls on my Ford Fiesta. It took a while but they offered free lunch and shuttle service so I wouldn't have to wait in the coustomer lounge, if I didn't want to. Thanks Jim and the other employees at Fritts ford for all your help. -Latoyia :) More