Fritts Ford

We bought an F-250 in December 2020. Our purchase experience was pleasant enough. We ordered running boards which were on display in the lobby. We had to return the truck to have the running boards experience was pleasant enough. We ordered running boards which were on display in the lobby. We had to return the truck to have the running boards installed and perma-coating applied. When we went back to pick up the truck, they had installed the wrong running boards. We were told the ones we ordered were discontinued. The parts and customer service reps told us Ford makes running boards similar to the ones we ordered and so it was decided to replace the wrong running boards with these. We were told they would be in by Feb. 15 . No calls , no contact from Toya. So we called back at end of February. We were told middle of March, and again no contact . When we called back again Toya said she would not call us until the running boards were in her hands. Really?? So disappointing! You would think Fritts would be working harder to fix this problem, which was their fault in the beginning. The running boards they installed are slim in width. I have injured knees and feel unsafe stepping down to get out of the truck . We wonder if this problem will ever get fixed. We are at three months and counting. More

Although everything went fine with my complimentary first service, you should (as a dealership) devise a way that allows the technician to operate the vehicle safely without moving a seat that does not have service, you should (as a dealership) devise a way that allows the technician to operate the vehicle safely without moving a seat that does not have memory. It seems my car is always serviced by the shortest technician on the property - I can barely fit in the car after a service. Trivial but frustrating. More

My service advisor Thomas was friendly and very helpful. I originally came in for one recall and ended up leaving with 2 recalls fixed. I had asked him what time would this be done. He told me late aftern I originally came in for one recall and ended up leaving with 2 recalls fixed. I had asked him what time would this be done. He told me late afternoon. I told him my daughter needed my car because she was going to Las Vegas. I called him at noon and was pleasantly surprised my car was done . He even rushed it so I was able to pick up my car Thanks Thomas! More

I had to take my c-max in twice for the same issue however it was properly diagnosed and the problem was solved. I spoke with Mark, the Quick Lane manager the second time. All is good. however it was properly diagnosed and the problem was solved. I spoke with Mark, the Quick Lane manager the second time. All is good. More

This dealership has always been professional, friendly, and fast. I would recommend this dealership to anyone looking for a Ford vehicle or looking for service to their Ford vehicle and fast. I would recommend this dealership to anyone looking for a Ford vehicle or looking for service to their Ford vehicle More

I am pleased to have the vehicle back and running thru all the challenges of Covid 19 and shut downs and parts delays Thank you all the challenges of Covid 19 and shut downs and parts delays Thank you More

Good work, done when promised. I was able to get in for recall sooner than expected, and Tom was professional. Fritts is definitely better than a lot of dealerships. recall sooner than expected, and Tom was professional. Fritts is definitely better than a lot of dealerships. More

great service in and out in no time, Don always gets it done and gives explanation of any upcoming service needs or issues that might need future attention. done and gives explanation of any upcoming service needs or issues that might need future attention. More

Poor service all around, slow service, can’t get paperwork correctly, back out on promises and can’t solve issues. It is hard to find a good person and when you do they end up leaving. paperwork correctly, back out on promises and can’t solve issues. It is hard to find a good person and when you do they end up leaving. More

Toya was GREAT! She was professional, courteous, friendly and kind. She helped me when I brought my new car in for the Econ application and to check a honking noise my car was making. She provided wonderful and kind. She helped me when I brought my new car in for the Econ application and to check a honking noise my car was making. She provided wonderful customer service. More