Fritts Ford

Fritts Ford great dealer and costermer service 👍 After my previous review I got a message to call Fritts Ford and speak to general manager. I called and spoke to their service director and service ma After my previous review I got a message to call Fritts Ford and speak to general manager. I called and spoke to their service director and service manager Kyle, I explained my situation, my honest opinion they listened to me and told me they are going to make things right and go above my expectations. I know Ford employees are doing their best and are very busy. Service manager Kyle, is a very busy man and yet he has personally called me several times when my truck was being serviced. He is a great guy Ford is real lucky to have him as service manager. Thanks Kyle. More

Bait and Switch AT ALL COSTS, Avoid this bait and switch and unscrupulous dealership. It all started in 2017. Went into Fritts with a specific truck in mind. I do my AT ALL COSTS, Avoid this bait and switch and unscrupulous dealership. It all started in 2017. Went into Fritts with a specific truck in mind. I do my research. I even new the bottom price. I was told they could beat the best price. They did by $300. Here's where it gets shady at best. They said they didn't have it in inventory but if I left a $500 deposit, did the credit check they would have the truck the next day. I would call every day, and was given a complete BS run around, the "sales guy is busy", "the other dealer won'y call us back" etc. etc. Well fast forward, a week and a half went by, no truck, and credit dinged! Finally I cornered them said produce the truck or I'm out! And they gave me the story that "we were on our way to get the truck, when we got there the dealer had just sold the truck, but we found another one for $1500 more". After that I went elsewhere found a truck and beat the price. At least I got my $500 check back. Fast forward again. That 2017 truck wound up getting bought back by Ford. Now I was in the market for a new 2018 truck. Thought, I live in Riverside, I'll support local business and give them the benefit of the doubt. BIG MISTAKE!!! I again am very educated on the truck I want, color, engine, trans, drive-line, amenities and price. They said "We can get that truck" I told them in detail about the situation from before, "we have a new team here now, we don't do things like that". This time I negotiated the price, but would not put a down payment. They kept pressuring me to come in to do the paperwork. I said not until I see it, touch it and drive it! So last Friday, I had them provide assurance that it in fact was the truck, there was a question about the interior color. I asked for a picture. They produced the window sticker. It exists, they said they are going to get it now. I did the credit over the phone, all is good. About an hour later I get a call, you guessed it, "we were on our way, they just sold it" and imagine this, "We found an almost identical truck for just about $2k more". I had some choice expletives for their Sales manager. He kept trying to stick with their lie that the truck was sold out from under them. So I said tell me who had it, I will verify and maybe apologize. He told me. I called North County Ford, they did verify it was scheduled to be sold, TO FRITTS FORD! But they never came to get it!! BAIT AND SWITCH!!!! So I went to North County Ford the next day and bought the vehicle for about $1000 less. Moral of the story "Fritts is a Tiger that will never change their stripes". More

I had an outstanding experience at Fritt's Ford. My salesman Rudy Perez was outstanding. He was patient and showed me all of the vehicle choices they had at the dealership as far the F250's in their My salesman Rudy Perez was outstanding. He was patient and showed me all of the vehicle choices they had at the dealership as far the F250's in their inventory. Rudy also did not pressure me one bit. Bill in Finance was amazingly personable and took the time to find a better finance rate for me, even better than my own bank could offer. Overall my experience was amazing and I would recommend the dealership to anyone. More

Amazing experience!! I recently found myself in the market for a used vehicle and found myself starting and ending with Fritts Ford buying a Dodge Journey. I've been throu I recently found myself in the market for a used vehicle and found myself starting and ending with Fritts Ford buying a Dodge Journey. I've been through my fair share of vehicles but I've never once gone through the internet dept. I usually dread this process since dealers tend to pressure you into purchasing. I searched their inventory as well as others nearby and have never had such a pleasant experience buying a vehicle. From start to finish Shonna and Stephanie answered all of my questions and checked in with me as requested periodically. We made an appointment, showed up and met with the internet sales manager Nick. The internet sales team definitely fought to earn my business and I'm highly satisfied and glad that I came here. At the end of the day, the interaction I had with all those involved made this process smooth and worth my time. At the end of the day I walked out of the dealership happy with my purchase and didn't feel pressured. I look forward to working with Fritts Ford in the future for my car buying needs and will certainly recommend to friends and family. More

Extremely pleased! Hi there! I had to chime in here due to all the horrible reviews I see on Fritts Ford, I can't imagine how these customers are NOT satisfied! I have p Hi there! I had to chime in here due to all the horrible reviews I see on Fritts Ford, I can't imagine how these customers are NOT satisfied! I have purchased no less than 6 Vehicles from Fritts over the last 3 years, Nicc my Salesman is on my speed dial. I can call on this guy at any hour and he answers my calls, I couldn't speak greater of Nicc and Fritt's Ford. I am 100% satisfied... As a matter of fact my last F150 that I purchased had some previous damage from transportation that nobody caught until I had possession of it for 12 days.. I noticed a tiny dent and investigated to find damage from the transport or something similar. There was NO way anybody could really see this.. Bottom line I dint get crap from Fritts they saw my damage and asked me what I wanted to do!! I said take this truck back, I don't want it! Management went out of their way to find me a better LOOKING F150 they brought in from another Dealer.. No problem! Hey if you are having issues, could it be you are unreasonable! It is my opinion these guys are solid, talk straight to them and they respond.. Don't go in with bs and you wont get any from these folks. More

BAIT AND SWITCH- BEWARE!!! First off I want to say that my salesman, K, was FABULOUS! BUT IT GOES DOWNHILL FROM THERE!!! SCOTT in the Billing Dept is a fast-talking, money-ma First off I want to say that my salesman, K, was FABULOUS! BUT IT GOES DOWNHILL FROM THERE!!! SCOTT in the Billing Dept is a fast-talking, money-making machine, who, although he kept saying that my satisfaction as a customer is his focus, actually cared NOTHING for me or my satisfaction...he just wanted my money! When meeting my monthly payment for the car, the extended guarantee (an additional. $3000-5,000) was AUTOMATICALLY ADDED IN. Then, they tried to sell me (pressure me) on optional services, not once telling me I could always add those on if I was unsure. And don't even get me started on the optional additions!!!!! Bottom line...JUST RUN! THEY ARE EVERYTHING PEOPLE HATE ABOUT BUYING A CAR!!! More

Excellent service by both Jorge Magana and Bill Poston .Got a better than expected price and very fast service !! I would definitely recommend this dealership to friend by both Jorge Magana and Bill Poston .Got a better than expected price and very fast service !! I would definitely recommend this dealership to friends . More

No manager call back They missed steps on my first service of my new car, then they said the manager will be in touch and I received no phone call back.. They missed steps on my first service of my new car, then they said the manager will be in touch and I received no phone call back.. More

Excellent Service department The Service Department keeps me coming back. Terry is the best Service manager I have ever had dealings with that knows what her technicians can accom The Service Department keeps me coming back. Terry is the best Service manager I have ever had dealings with that knows what her technicians can accomplish. She has always been able to have my car repaired correctly the first time and on time. If it was not for her I would go elsewhere. More

Service I have had good service from Fritts. The problems get fixed and I am kept informed of the process. Jim Moore is a great service advisor I have had good service from Fritts. The problems get fixed and I am kept informed of the process. Jim Moore is a great service advisor More