Fritts Ford

Horrible customer service 3 day schedule turned into 3 Horrible customer service 3 day schedule turned into 3 weeks Had to spend a lot of time at dealer to get things right Service department was Horrible customer service 3 day schedule turned into 3 weeks Had to spend a lot of time at dealer to get things right Service department was going to send me away with no spare tire More

Excellent Service....Always goes the extra mile I have been a customers fo many years....my Ford Explorer is my second lease car from Fritts Ford. They offer superior service and customer care..... I have been a customers fo many years....my Ford Explorer is my second lease car from Fritts Ford. They offer superior service and customer care.....I will not go anywhere else and would highly recommend them to my friends and family. Don Tucker, in the service department, always goes above and beyond. More

Everyone should be aware ! Do not attempt to take your car for warranty repairs or recalls because you will get the run around and nothing will get fixed. Terrible customer service if any at all and not t car for warranty repairs or recalls because you will get the run around and nothing will get fixed. Terrible customer service if any at all and not to mention the nerve for a service advisor to tell me that I should try to make it right with Ford! EXCUSE me, I have a car I just bought pre owned certified, and two warranties and since the second day of having it I have yet to receive the appropriate repairs. Also they will never document your invoice appropriately to what you said your concerns were. Even if you call them out on it they won't. They like to make it say that you came in on a tire pressure concern.. yeah well too bad I documented everything more ways than one . Stay away .. More

I feel I can trust the service I receive. I wish to keep my Ford 350 diesel rather than buy a new one as my primary need for a truck has passed.I feel that I can trust the service that is reco I wish to keep my Ford 350 diesel rather than buy a new one as my primary need for a truck has passed.I feel that I can trust the service that is recommended so the the truck is always road-worthy. Don Tucker is my service manager. I appreciate his work. More

Excellent service and very timely. Great people We have been customers for years. Wouldn’t go anywhere else.. the service is superior and people are so professional. Recommend to all our friends. We have been customers for years. Wouldn’t go anywhere else.. the service is superior and people are so professional. Recommend to all our friends. More

Servicing of my Ford Escape Don Tucker was my Service Advisory. Asked for an appointment for my 2014 Don Tucker was my Service Advisory. Asked for an appointment for my 2014 Ford Escape for a routine service.. They picked up my vehicle (due to Covid 19) completed the service and checked out a couple other of my concerns including flushing the AC System and replacing the cabin filter. My car was safely returned to me. It had been thoroughly washed and looked great. Payment was completed over the phone through the cashier. I am very satisfied with Fritts. I purchased the car at Fritts in 2015. I recommend them to my friends. More

Worst customer care of the year award Following the purchase of a 2020 Ford Escape, from sales personnel who know little about the car, a warning light was discovered to be a safety defect Following the purchase of a 2020 Ford Escape, from sales personnel who know little about the car, a warning light was discovered to be a safety defect, following my Internet research..After three frustrating trips and being left in the wind for a month, I have given up on having Fritts do this safety repair and have made an appointment with another dealer to have the work done. Between sales and service Fritts has lost a customer for life. In general I found their Service Department to be confused and disoriented, with poor internal communication. According to one individual, Fritt's policy is that all employees will wear Covid masks, yet I found a manager not doing so. Their automated customer communication system sends out erroneous information indicating that I had missed service appointment that I had kept. In the e-mail requesting this review, they couldn't even get my name right. More

Service Advisor was very helpful Service Advisor Greg Johnson was very patient and willing to take an extra step to put things at ease. All my previous experience with Service Advisor Service Advisor Greg Johnson was very patient and willing to take an extra step to put things at ease. All my previous experience with Service Advisors at Fritts Ford were below average. They always were in a rush and quick to finish my interaction regarding my car, But Greg Johnson seem to be different with good PR skills. Also, the shuttle drivers are wonderful very obliging and courteous. More

Excellent customer service Once again, great customer service. Brought my 2018 Edge in for service. They did what they said they would do and did it in a timely and professional Once again, great customer service. Brought my 2018 Edge in for service. They did what they said they would do and did it in a timely and professional manner. More

So I bought a 2015 ford flex , the sell went smoothly. But not even 1500 miles later my coolant is leaking. So I took it back and three days or so later they said they fixed it. Went and pick it up, and i But not even 1500 miles later my coolant is leaking. So I took it back and three days or so later they said they fixed it. Went and pick it up, and i didn't receive any work order on what was done. Not even 100 miles later my oil is leaking everywhere, what they failed to tell me is that they tried to fix a whole list of other things. But instead made thing worse. So again my next day off I had to drop it off again. During rhis time I get alerts from my sprint drive they ran my car dry of gas and now I have a check engine light, which again back to ford to fix what ever the messed up again. This whole thing has taken time away from my family . I wish I never went to fritts ford. Now I am stuck with a vehicle that has been nothing but a problem. More