Fritts Ford

Jordan and his team were friendly, understanding, professional and fair. We appreciate their efforts and professionalism. professional and fair. We appreciate their efforts and professionalism. More

Our salesman Bobby Sullivan was very professional and personable too. Good buying experience overall. Thank you Bobby personable too. Good buying experience overall. Thank you Bobby More

Very attentive and friendly will deal with him anytime, very professional and friendly with my family very professional and friendly with my family More

I had the pleasure of interacting with Anthony while I was purchasing my Ford lightning truck. Anthony was prepared, had all of my paperwork organized, and was very diligent in answering any questions I h was purchasing my Ford lightning truck. Anthony was prepared, had all of my paperwork organized, and was very diligent in answering any questions I had. Very polite and professional. He was very efficient with my time and truly makes you feel like a VIP when working with him. More

Jorge ls always straightforward and honest. We are amazed by our new Ford Electric E-Transit. We are amazed by our new Ford Electric E-Transit. More

I have purchased multiple vehicles from Fritts ford. They have always been amazing. I have bought with other dealers but Fritts is definitely the best I’ve ever dealt with. They have always been amazing. I have bought with other dealers but Fritts is definitely the best I’ve ever dealt with. More

My opinion, based on my experience: Deceptive business practices by Fritts Ford…and… Ford Warranty and Ford Loyalty is basically worthless. 10-7-22 2018 F-150 4WD has a hub/bearing going out (under 5 practices by Fritts Ford…and… Ford Warranty and Ford Loyalty is basically worthless. 10-7-22 2018 F-150 4WD has a hub/bearing going out (under 5 years and under 60K miles). Explicit coverage under (original) Power Train Warranty and also covered under CPO Warranty, which is the reason I took it to an Authorized Ford Dealer Service Center – Fritts Ford Riverside. First question from service writer: "Did you buy it here?" Why would that matter? I'm bringing it to Ford to be repaired under warranty by Ford. That's what should matter. But you’ll see why he asked that question in a minute. A few hours after dropping off the vehicle, I was told the hub/repair wasn't covered under warranty and cost was going to be $1100+ by Steve Martinez - who has more than 25-years-experience at Ford dealers. Shouldn’t he know this repair is covered under the warranty? After I pushed back, he said, "Oh, my mistake. I had the wrong part number. My bad." Really? After 25+ years, you don't have a basic understanding of what is and is not covered under a Ford Power Train Warranty – a warranty that anyone can read online? You know that feeling you get? Exactly! I had that feeling…. This is like catching someone in your garage trying to steal from you and being told, "Oops, I guess I'm in the wrong garage...sorry". BS, dude. You're trying to rip me off! This was actually a bad choice on my part. I should have gone along and then fought with them later when it was time to pay. At least I’d have my vehicle…four days later. Here’s what I didn’t know and have learned in the last few days: Dealers don't get as much for warranty service from Ford, as they do from "direct sales" to the public. They also don’t make money on warranty parts, versus “customer paid” parts. Same parts, but one makes them money, and one does not. There is a CA law requiring that it isn’t supposed to matter, but it’s circumvented in actual practice. I said, “Let’s just do the warranty work”, and I could tell by the silence this was going to go sideways. He responded by saying, “Okay, I’ll check to see if the part is available.” Wait. What? A minute ago, you were ready to do the job when you were going to get $1100. Now you need to see if you have the part? Two days later I called back (no call from Steve) and was told the part was on back-order and there was no timeline to find out when the part would be available. I told him to put the truck back together and that I would have it repaired elsewhere and file a warranty claim directly with Ford. (That will be a hassle too, I’m sure.) My normal (honest) mechanic had already confirmed, “Yes – I’ll call Ford and they’ll deliver the part within a few hours.” He wasn’t surprised at all with my story. That’s because the dealer he buys parts from makes money when they sell it to another mechanic. The next conversation was with Ford Customer Care. I told them what I planned to do, and they said I could have someone else do the repair and submit the bill, but they couldn’t guarantee it would be reimbursed. What a horrible take-away...How many stars do you give to Fritts for, "Unsure about what they did after unsuccessfully trying to screw me and having my vehicle for 4 days”? How many stars do you give Fritts for, “Not interested in taking care of Ford warranty claims, but very interested in charging you for warranty work”? And what’s the value of the Ford name and the Ford Warranty when you can’t get a dealer to do the work? Not much… As soon as I get the truck back, I'll take it to my regular mechanic, and I’ll gladly have him do the repair and take my chances with Ford reimbursing the cost. One thing is certain. I will not go back to Fritts. In my experience and opinion, they are conniving, lying, crooks who do not care about taking care of customers – unless they’re parting with money. How many consumers have paid for repairs that should have been covered under warranty? It also makes me think… If this is how they handle a warranty claim, imagine how it plays out when you buy a new or used car, truck, or SUV. Do yourself a favor. Stay away from Fritts! More

Very nice and helpful! I loved how quickly they got our car ready and did paperwork! I loved how quickly they got our car ready and did paperwork! More

Fritts ford kept there word on the invoice price of a Maverick that I ordered a year ago. Fritts ford has integrity. Maverick that I ordered a year ago. Fritts ford has integrity. More

Very professional. Class Act Service!!! Danny is exceptional. Fritts is fortunate to have him represent the business. Class Act Service!!! Danny is exceptional. Fritts is fortunate to have him represent the business. More