Frisco Chrysler Dodge Jeep Ram - Service Center

Disappointing Experiences at Frisco Chrysler Dodge I would strongly advise anyone considering purchasing a vehicle or servicing their car at Frisco Chrysler Dodge to proceed with caution. My experience would strongly advise anyone considering purchasing a vehicle or servicing their car at Frisco Chrysler Dodge to proceed with caution. My experience has been nothing short of frustrating, and I believe it’s essential to share my story. After buying a Grand Cherokee and an extended warranty that was highly recommended by the dealership, I encountered a year filled with numerous issues. Over $17,000 worth of repairs were needed, and I had to return repeatedly for problems that their certified mechanics were unable to resolve. The situation escalated to the point where I had to replace two different transmissions, only to be met with blame for simply driving my car. The service department's communication was severely lacking. I often left my vehicle for service, only to wait days without any updates. It became routine to not receive answers for over a week, with excuses ranging from staff illnesses to employees no longer being there. Throughout the year, my Jeep spent over 150 days in the dealership, and I frequently waited a month or longer to get it back. While there was one service manager who tried to assist me and a service director who genuinely listened to my concerns, many of my experiences with the staff were disappointing. I often felt like my worries were an inconvenience for them. When I finally approached the general manager for help, I was met with a used car sales manager who was dismissive and disrespectful. He suggested that the issues I faced were solely my fault because I drove my car, rather than acknowledging the service failures. The best offer I received from the GM was an exorbitant 18% interest rate, which felt exploitative given my circumstances. After this experience, I decided to seek a new vehicle elsewhere. I am pleased to report that I found a much better deal at another Dodge dealership, where the service was exceptional, and I secured financing at half the rate. I cannot express the immense sense of relief I feel now that I no longer have to return to Frisco Chrysler Dodge. The level of disrespect I encountered from the staff was disheartening. As a customer, I believe it is essential to be treated like a valued guest rather than an inconvenience. It's important for businesses to foster an environment where customers feel respected and appreciated. I am grateful to have moved on to a dealership that embodies these values. In summary, my experience at Frisco Chrysler Dodge was frustrating and disappointing. I felt that the dealership did not prioritize customer care or take responsibility for the issues I encountered. I am relieved to have moved on to a dealership that values its customers and provides the level of service one would expect. I hope others can learn from my experience and consider their options carefully. More

John is awesome and always finds a way to solve any of my Wagoneer issues. Wagoneer issues. More

J. Moen was great / easy to work with. Had to take my 2022 JGC L in for horn, lift gate switch, recall, and oil change. Everything was covered! Would recommend. 2022 JGC L in for horn, lift gate switch, recall, and oil change. Everything was covered! Would recommend. More

I’ve been a Frisco CDJR customer for years and they’ve always been very friendly, honest. always been very friendly, honest. More

Excellent customer service and communication. Easily able to contact Mr Service Advisor, Brian Foltz, who is kind, courteous and understanding. Brian is “Top Shelf” in customer service. He arrang Easily able to contact Mr Service Advisor, Brian Foltz, who is kind, courteous and understanding. Brian is “Top Shelf” in customer service. He arranged for me to be picked up and brought to the dealership when my truck was complete. Highly recommended Frisco Dodge and their Service Department. More

We had a great experience here, Brad and Xavier helped us purchase our vehicle and they did a great job! Very helpful and made us feel comfortable! purchase our vehicle and they did a great job! Very helpful and made us feel comfortable! More

Davis is the best to work with in service department. He always makes sure I’m taken care of and walks me through any questions. He always makes sure I’m taken care of and walks me through any questions. More

Davis and team are amazing! Everything has been handled in a timely manner. Josh took me back home and he was such a gentleman! Everything has been handled in a timely manner. Josh took me back home and he was such a gentleman! More