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Frisco Chrysler Dodge Jeep Ram - Service Center

Frisco, TX

4.4
1,467 Reviews

1,467 Reviews of Frisco Chrysler Dodge Jeep Ram - Service Center

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September 30, 2024

Fantastic service and salesman was very helpful and answered all questions would recommend this location! More

by ashley.williams0504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Paulin
Oct 01, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Thank you for recommending Frisco Chrysler Dodge Jeep Ram. We're glad to hear you found our service helpful. Take care!

September 30, 2024

This is the third time I've had it in for the same problem. And now they say the problem is the key. More

by ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
Oct 01, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, We highly value your feedback and I would welcome the opportunity to discuss your recent interactions with our Service Department, regarding the multiple visits and the issue with your vehicle's key. Please email me your preferred contact details at your earliest convenience. Your cooperation is greatly appreciated. Thank you, Robert Stickles Service Manager robertstickles@greenwayauto.com

September 29, 2024

Every time I come to this location I have a great experience! It’s always clean and the atmosphere is pleasant. I had an Oil Change and Tire Rotation done on my 2021 Jeep Gladiator. Wait time was More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Johnson
Sep 29, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience at Frisco Chrysler Dodge Jeep Ram. It's wonderful to hear that the oil change and tire rotation on your Jeep Gladiator went smoothly and that our team provided quick and efficient service. We appreciate your feedback, take care!

September 29, 2024

It is as always a frustration free experience. I will keep having all my Jeep maintenance with you,. More

by jorgefcosta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Sep 30, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Great to hear. Looking forward to your next visit for Jeep maintenance. Thank you from Frisco Chrysler Dodge Jeep Ram.

September 29, 2024

Was not a fan of this dealership. Took them 4 days to do a battery replacement and there was a lack of communication on their end explaining this to me. More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle
Sep 30, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, We are grateful for your review. Our goal is to provide 100% customer satisfaction and I would appreciate the chance to discuss your feedback regarding the length of a battery replacement performed on your vehicle and the level of communication that you received from our Service Team. Could you please email your preferred contact information to me? Thank you, Robert Stickles Service Manager robertstickles@greenwayauto.com

September 29, 2024

The part that I brought the car in for broke off again by the time I arrived home. The service agent suggested I order the part and install it myself so I don’t get the mark up from having the dealership do More

by maura_pothier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Sep 30, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, Ensuring customer satisfaction is our utmost priority, and I would welcome the opportunity to discuss your recent interactions with our Service Team regarding the part replacement and the level of customer service that you were provided with. Please feel free to contact me directly at your earliest convenience. Thank you, Aaron Cameron General Sales Manager aaroncameron@friscocdjr.com 469-888-4788 ext. 253

September 29, 2024

This dealership is the worst place to take your car. If I could give them 0 stars I would. They charged me for parts and work that did not need to be done, sent me out on the road guaranteeing my car wa More

by abfaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carey Lindsey, Neil (manager), and Chris Malhas
Sep 30, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, We take your feedback very seriously and would welcome the chance to discuss your recent interactions with our Service Department, regarding the recurring matter, the customer care you received, and the quality of communication. Please email me your preferred contact details at your earliest convenience. Your cooperation is greatly appreciated. Thank you, Robert Stickles Service Manager robertstickles@greenwayauto.com

September 28, 2024

Best experience I've had with my vehicle. Friendly, courteous, and professional. Would definitely use again. More

by ezekiel.brito17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Jones Jr.
Sep 28, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Thank you for your kind words and feedback! We're pleased to hear about your positive experience at Frisco Chrysler Dodge Jeep Ram. Have a wonderful day.

September 28, 2024

I love that they can drop me off at home while they fix my car and then pick me up when done. They send a text with information about what should get done, and then you can pick and choose what you want th More

by nleacarrillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unavailable
Sep 28, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with our shuttle service at Frisco Chrysler Dodge Jeep Ram. We're glad you enjoyed the convenience and communication options. Have a great day ahead.

September 28, 2024

Derrick l, in the service department, was excellent when I had my 2021 Ram 1500 in because tuebcheck engine light was on and it was throwing a weird code. Diagnosed the problem, fixed it and two recalls th More

by Russ G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
Sep 28, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

We're pleased to know that our team could help with your 2021 Ram 1500. Thank you for trusting Frisco Chrysler Dodge Jeep Ram again. We appreciate your loyalty and look forward to being there when needed.

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