Frisco Chrysler Dodge Jeep Ram - Service Center

Great dealer very professional and friendly overall very impressed with there service department. Shawn in service Is awesome he’s professional and explains the entire process impressed with there service department. Shawn in service Is awesome he’s professional and explains the entire process More

Did the job but service advisor said manager did not accept the coupon I have that was mailed to me by the dealership. Would have been a very good experience. accept the coupon I have that was mailed to me by the dealership. Would have been a very good experience. More

RUN FAR, FAR AWAY!!! I normally don’t post reviews, but felt absolutely compelled to share my traumatizing experience yesterday. DO NOT purchase anything from this dealership. This is the most unethical an felt absolutely compelled to share my traumatizing experience yesterday. DO NOT purchase anything from this dealership. This is the most unethical and unprofessional dealership I have ever visited. They will do whatever they can to take advantage of you, weather it be ripping you off on service or attempting to trade in/upgrade to a new vehicle. Brad Hietz, you sir are a disgrace. I truly feel sorry and ashamed for anyone who has had the unfortunate experience of doing business with you. After my experience yesterday, I will never purchase another Dodge, Jeep, Chrysler, Ram vehicle again. This experience was so foul believe it or not, myself as well as other witnesses have been forced to contact the BBB. More

First time in with my new Jeep Grand Cherokee. Cody provided great service for the required things and arranged for my road hazard coverage for some curb rash on a wheel. Sean took good care of me for provided great service for the required things and arranged for my road hazard coverage for some curb rash on a wheel. Sean took good care of me for the wheel fix. Overall, very positive experience with good communication. More

Horrible customer service, i have called and sent request thru online chat requesting info on my warranty i purchased and almost two weeks later and 5 attempts to speak to someone still no luck. Will not be thru online chat requesting info on my warranty i purchased and almost two weeks later and 5 attempts to speak to someone still no luck. Will not be purchasing dodge ever again. More

Great customer service from the moment I pulled into the Service Department to the time they handed my myself keys. I highly recommend Frisco Chrysler Dodge Jeep Ram. Service Department to the time they handed my myself keys. I highly recommend Frisco Chrysler Dodge Jeep Ram. More

Great service right on time! I don’t have 25 words I want to say and you should remove this requirement. Still making me type to say and you should remove this requirement. Still making me type More

Robbie and Cody did an outstanding job. Both are true professionals. I will be back. Robbie get me posted every step of the way. Thanks, Mike professionals. I will be back. Robbie get me posted every step of the way. Thanks, Mike More

Disrespectful The service representative was polite at first. But he had misread the odometer number, so I asked him to double check. However, he treated me with a The service representative was polite at first. But he had misread the odometer number, so I asked him to double check. However, he treated me with an irreverent attitude, saying that I was wrong. I was very disappointed with his attitude. It changed completely from the first impression. Eventually he was bullish and showed me the odometer, which resulted in him admitting his misreading in front of me. After noticing his mistake, he did not apologize for his irreverent attitude towards me, only winked. I don't understand the meaning of his behavior. More

Be careful with this place. Just because you set an appointment for your vehicle doesn’t mean it will be looked at that day. What’s the point of setting an appointment for something as simple as makin appointment for your vehicle doesn’t mean it will be looked at that day. What’s the point of setting an appointment for something as simple as making sure your vehicle is not burning oil only to find out that they can’t look at your vehicle until the next day due to their service department being totally booked. This makes absolutely no sense. Why couldn’t they schedule me on a day that wasn’t already full of appointments for the day. There is terrible communication at this dealership as far as scheduling service appointments. I love my car that I bought there but everything else about this place is very questionable. More