Frisco Chrysler Dodge Jeep Ram - Service Center

Would give zero stars if I could! The sales experience was fine other than the extra $5000 tacked on “because they could” since we bought during the Covid 19 vehicle shortage, but we The sales experience was fine other than the extra $5000 tacked on “because they could” since we bought during the Covid 19 vehicle shortage, but we accepted that as a consequence of the timing. But service has been lousy since. Phone calls don’t go through, no one returns calls or emails, and even with service appointments you have to wait your turn even if it takes a few days beyond your appointment! But the icing on the cake was when the Tourneau cover THEY recommended (and which is NOT compatible with a fifth wheel) damaged our fifth wheel, which they knew was the only reason we were even buying the truck, and they offered zero compensation not only for the damage done nor for changing out the cover! We spent an extra $1400 or so for the Tourneau cover plus installation as it was, and the replacement cover for one that would be more compatible with a fifth wheel would have been another $2500, but no, they couldn’t help with that at all! Plus we still have to repair the damage to our rig! There must have been 7 or more male managers and salesmen sitting around the front desk as I told them that was unacceptable and not one could look me in the eye as they are insisting they couldn’t help! The worst customer service EVER! Go to ANY OTHER Chrysler Dodge Ram dealer, but avoid this one! The only good thing I can say is that the 2 men working in the parts dept. were very nice and helpful in trying to find us an alternative cover, even though we won’t be getting it here! More

I brought my 2021 Challenger Scat Pack in for regular maintenance. I worked with Susana Mosqueda in service. Overall, I was very happy with the dealership. They were VERY busy that day and offered me a c maintenance. I worked with Susana Mosqueda in service. Overall, I was very happy with the dealership. They were VERY busy that day and offered me a complimentary ride to and from my home. Everyone was very nice and helpful. Save for one employee cursing up a storm in conversation with another employee whole walking by all the customers waiting for service, everything was excellent. More

Great service from Chris he’s one of the mgrs. and took care of us. care of us. More

Had what I needed in stock. Only took about 40 minutes to get programmed. Thank you. Only took about 40 minutes to get programmed. Thank you. More

Lauren Day was my service advisor, very friendly and helpful. Had to order needed part and went back in a week to install. Service was quick and efficient. helpful. Had to order needed part and went back in a week to install. Service was quick and efficient. More

Went in for a battery problem left with it fixed. Was really happy that it was under warranty. really happy that it was under warranty. More

I am 67 years old and this is the first time ever to receive EXEMPLARY service from any kind of automobile repair service in my life! Beau, Chris and Cody from the very beginning went out of there way t receive EXEMPLARY service from any kind of automobile repair service in my life! Beau, Chris and Cody from the very beginning went out of there way to get my service van repair expedited at the best price possible. My twice a day text messages from these employees kept me updated on what repairs I needed and when it would be completed. The communication skills from this dealership has given me some great ideas for improving the communication within my own service company. Thank you, David Piatt. Denton, Tx More

Brice was very helpful in making sure my vehicle's problems was identified and resolved. The team was extremely experienced and professional. problems was identified and resolved. The team was extremely experienced and professional. More

Great Experience with Chris in the Service Department! Excellent results with vehicle diagnostic and repair!! Excellent results with vehicle diagnostic and repair!! More

All my experiences with CDJR Frisco from purchase to service have been excellent. These people ROCK! service have been excellent. These people ROCK! More