Frisco Chrysler Dodge Jeep Ram - Service Center

I was emailed a coupon for "$48. 99 oil and filter change". When I arrived at dealer service center for my appointment, I was told "we'll take $48.99 off the total price". I pointed o 99 oil and filter change". When I arrived at dealer service center for my appointment, I was told "we'll take $48.99 off the total price". I pointed out that was not the same thing and that I was expecting to pay $48.99 + tax. After the work was completed, my bill was $68. I again showed the coupon and said I was expecting to pay $48.99 + tax ($53.03 by my calculation). The service representative was VERY tense and AGREED that is what the coupon said, but insisted that is not how the pricing works. When I asked if he had authority to change it, he was VERY tense, tossed his papers into the desk, shook his head very dismissively (think eye roll), said "I'm just gonna get my manager" and left. Five minutes later, he returned and said only "$56". Since this was close to what I was expecting, I handed him my credit card. After signing a bill for $56.29, he silently handed my my card and keys and I left. When I checked my visa charge later, I notice I was charged $57.98. The entire process, all of it, was ridiculous. If the dealership intends to offer a $48.99 discount, the coupon they send should say $48.99 OFF the total price. As is, it did not say that. It says very clearly $48.99 oil and filter change". And why the bill was $57.98 instead of $48.99 + tax??? Beyond me. RIDICULOUS, all of it. More

Hunter continues to meet or exceed my expectations as a service advisor. Clear explanations and always meets or exceeds my expectations. service advisor. Clear explanations and always meets or exceeds my expectations. More

John Moen was so friendly and easy to work with. He and his team kept me updated throughout the entire process. This was by far the BEST experience I have had at a Chrysler dealership in years and m He and his team kept me updated throughout the entire process. This was by far the BEST experience I have had at a Chrysler dealership in years and my car is a 2012! More

I was met with fast friendly service. All my questions and concerns were answered in a timely manner. All my questions and concerns were answered in a timely manner. More

Have used this dealer for warranty work on our jeeps several times. Has always been great. several times. Has always been great. More

high standard for cust service, quick service understood my needs and was very supportive 5 stars my needs and was very supportive 5 stars More

Very kindness. and very convenient everything was good.i visited several time, always made me happy. Thanks and very convenient everything was good.i visited several time, always made me happy. Thanks More

The dealership was great the service advisor were helpful .great experience coming here for service .great experience coming here for service More

I had a great experience buying the car. I will recommend others to this location I will recommend others to this location More