Frisco Chrysler Dodge Jeep Ram - Service Center

I brought my car in for a recall repair on 3/16/23 and was told the need for repair was confirmed and I would get a call in a couple of days once the parts are in stock. So, after waiting 14 days with no was told the need for repair was confirmed and I would get a call in a couple of days once the parts are in stock. So, after waiting 14 days with no response I called and confirmed the parts were in and scheduled a new appt. I brought my Dodge Journey in for a "front relector recall repair". Got there at 8am for the service to be done. After two hours I asked the asst. service manager how much longer would it be, and he responded it would be about another hour and a half. Then 15 minutes later I got a call saying my car was ready (amazing). I got home and took a look at the front of my car and noticed the driver side front panel was no longer flush with the fender. I checked the passenger side and it was loose and floppy. I looked in the wheel well and saw there were missing fasteners and some were just hanging there unattached. I drove back to the dealership and asked the service mgr. to please complete the job. Now two service guys were out there looking and confirmed the issue. Then after a 20 minute wait the service guy came back and said there was damage to the splash pan and they could not put it back together like it was when I brought it in. I'm sure they could have at least put all the good fasteners back. I'm now stuck with this damaged splash pan and a half finished repair job. In all fairness I'm was not aware of the damaged splash pan but curious how the repair went from another hour and half to a 15 minute completion. I think this total B.S. Wouldn't you think a dealership that promotes customer service and care would not return a damaged car that they in their own words stated "that we cannot put your car back in proper condition" without at least notifing the customer of this. If I had not noticed the condition of my car when I got home and came back to the dealership I would be unaware that I was driving myself and family in car in a hazardous condition. I hope you understand my concern. More

Jacob Kelly met me first thing in the morning and proceeded to get me in service and out quickly. Malfunchtioning car wash caused no delay with complimentary car wash, so Jacob gave me a FREE oil cha proceeded to get me in service and out quickly. Malfunchtioning car wash caused no delay with complimentary car wash, so Jacob gave me a FREE oil change or a full tank of gas on my next visit. Old fashion service with a 21-century twist to customer service. Kodo to Jacob for his great customer service skills. More

Service was done in a timely manner! I believe Edwin was my service manager but when he was out the rest of the team stepped in to help I believe Edwin was my service manager but when he was out the rest of the team stepped in to help More

Great service. I was working with Edwin, who was very attentive, professional, and was an absolute pleasure. They had my car ready very quickly and Edwin kept me up I was working with Edwin, who was very attentive, professional, and was an absolute pleasure. They had my car ready very quickly and Edwin kept me updated along the way. More

Brice took very well care of be. He takes the time to explain things and is very friendly in general. He takes the time to explain things and is very friendly in general. More

Brice was my service tech, had an oil leak related to the oil cooler, as well as some electrical issues with my 2018 Jeep Wrangler JL. I've taken this vehicle in for service more than I would have liked, so oil cooler, as well as some electrical issues with my 2018 Jeep Wrangler JL. I've taken this vehicle in for service more than I would have liked, so I'm always apprehensive. But the service was really great, and Brice was superb to work with. He explained everything well, the price was good, and I never at any point felt like there was any desire from him other than to fix my jeep at the lowest cost possible and make me comfortable. More

Michael Shkolnikov Was excellent in taking care of me in the entire process from start to finish the entire process from start to finish More

I was very impressed with how quick the service department got me in and addressed all of my needs. Brice was very responsive as well as knowledgeable. Definite FIVE stars for Brice and the service department got me in and addressed all of my needs. Brice was very responsive as well as knowledgeable. Definite FIVE stars for Brice and the service team! More

Finally some good service for my 2016 Jeep Renegade! After multiple bad experiences elsewhere, I called Frisco Jeep when my Service Engine light came on after the freeze last week. Michael in the Serv After multiple bad experiences elsewhere, I called Frisco Jeep when my Service Engine light came on after the freeze last week. Michael in the Service Dpt. had it serviced within a few days, was very courteous, professional, and diligent to obtain the best cost savings as he could find. Kudos and thank you. More

Love Hunter in service! He always goes above and beyond to make visits easy and painless. I dropped my car off once and forgot to leave the keys. I had Uber’d somewhere c He always goes above and beyond to make visits easy and painless. I dropped my car off once and forgot to leave the keys. I had Uber’d somewhere close by to wait and Hunter came to me to get the keys instead of me having to Uber back. That level of customer service is so rare and should be rewarded! Hunter keeps my family coming back to FDRJ for our Jeeps’ service. More