Frisco Chrysler Dodge Jeep Ram - Service Center

Unethical and Poor Customer Service I purchased my Ram 1500 in 2013 when the dealership was still owned by Patt Lobb. The purchase was the smoothest and best new car experience I have ev I purchased my Ram 1500 in 2013 when the dealership was still owned by Patt Lobb. The purchase was the smoothest and best new car experience I have ever had. The sales person, Bill Mitchell, was a helpful and no pressure sales person that helped me find the exact vehicle I wanted/needed. Not long after the purchase, the dealership changed ownership, and things have not been the same. On 3/16/15, I purchased 2 new front tires. When I returned to the dealership on 5/7/15 to have my 30K mile service completed, I was advised that I need to replace all 4 tires. The 2 front tires only had 5,918 on them and were less than 2 months old, so I declined to replace the tires at that time. 2 hours after leaving the dealership, I called and left a voicemail for the Service Manager to call me about the concerns I had regarding that interaction. After 8 days and no call from the Service Manager, I called back. Once the receptionist heard my complaints, she said she would have the General Manager call me back, instead of the Service Manager. I received a call back 2 hours later, but it was the Service Manager instead of the General Manager. I asked if he had received my call 8 days ago to which he replied that he had not, but he did have a couple "staticky" messages that he wasn't able to understand, and therefore he couldn't return those calls. I can't believe this is the best excuse he could come up with. After telling him about my concern with the tires and the overall negative perception I have about the ethics and quality of service from the dealership, he informed me that the service advisor who asvised me to buy 4 tires had been fired, so unfortunately he couldn't be quesrioned about that interaction. He said they had received other customer complaints so the guy was fired. This was the end of the conversation as far as he was concerned, but showed me zero customer service or sense of urgency to meet or exceed the customer's expectations. After getting nothing from this conversation, I called back and left a voicemail for the General Manager to return my call, which I am still waiting for. In addition to this lack of response, I completed the survey I received after my service was completed. Everything I said in this review was included in the feedback section of that survey, and believe it or not I havent heard back from anyone. I recommend everyone to buy their vehicle and have it serviced at any dealership other than Frisco CDJR. More

I love my JEEP too much to return I really have LOTS to say but if you read the other low star count reviews you'll get most of what I was going to say. I have a Jeep Wrangler I purc I really have LOTS to say but if you read the other low star count reviews you'll get most of what I was going to say. I have a Jeep Wrangler I purchased new in Corinth a few years ago. When I purchased it, Classic had the Factory Warranty extended from 3/36,000 to 7/75,000 because they saw I wasn't completely sold on the "new" wrangler's mechanical soundness. (FYI, I now believe. 3 yrs old and nothing but normal preventative maintenance). Back to FCDJR: I live less than 5 miles from this dealership and after one (1) visit to their Service Dept. I will be driving to Plano or even back to Corinth for service EVEN Warranty Service. I normally wouldn't recommend complete avoidance of a business after only one negative experience. (everyone has a bad day now and again). HOWEVER, Every interaction with FCDJR over those 6 days my Jeep was with them was as needlessly negative as any interaction between myself and a business could be. The only person at this business that didn't project a distaste for me interrupting their day was the Porter they had drive me home when the "courtesy van" was not available. (I think they run the "courtesy" van for about an hour a day because it's NEVER available.) Oh yeah, by the way... the Porter didn't say much during the ride because I only speak English and he didn't seem comfortable with that language. It is VERY unfortunate that "The Greenway Auto Group of Orlando Florida" has decided to buy Texas Dealerships AND that Pat Lobb decided to sell this one so soon after opening it. Hopefully word will spread fast and FCDJR will close allowing ANY OTHER business to make use of that land. More

Terrible and timely service experience I took my Chrysler 300 into the Frisco dealership becuase the engine light was on. Eddie, the service rep called and said the engine would need to b I took my Chrysler 300 into the Frisco dealership becuase the engine light was on. Eddie, the service rep called and said the engine would need to be taken apart to find the issue. He also mentioned he felt like it needed a new engine. Quoted 5 hours of tear down time. We asked him to move forward. After two weeks of him telling us it was being worked on, but reps were being pulled for other repairs... my husband called to find out that they hadn't even started. He picked up the car and moved it to another location and company that had it ready OVERNIGHT! With a tune up and some spark plug replacements! way cheaper than a new engine and much better customer serivce. I would not recommend the Frisco dealership for repairs!!! They are NOT timely and do not seem to know what they are talking about! There are plenty of reputible auto repair shops out htere and this is NOT one. More

Terrible Service Experience On September 23, 2014 Chrysler Roadside Assistance towed my 2013 Chrysler Town & Country from my home to Frisco Chrysler in Frisco, Texas where I purc On September 23, 2014 Chrysler Roadside Assistance towed my 2013 Chrysler Town & Country from my home to Frisco Chrysler in Frisco, Texas where I purchased this vehicle. On the following day I telephoned Jason the Service Rep and was told that it could be next Tuesday before the vehicle could be repaired. After some complaints the vehicle was looked at on Wednesady and I was told that the flywheel had to be replaced. The vehicle was returned on September 27, 2014 with the radiator overflow tank missing and grease all over the engine. Thankfully I inspected the vehicle before I signed anything More

Extremely Frustrated I brought my 2003 Dodge Stratus RT in for service. I was told by service adviser that the charge to diagnose my problem would be "$216 Up front but th I brought my 2003 Dodge Stratus RT in for service. I was told by service adviser that the charge to diagnose my problem would be "$216 Up front but that if I chose to have repairs done this amount would be applied to the cost of the repair". The problem was diagnosed as "you need a new engine". I asked about the cost of replacing the engine and was quoted $7000 for a new engine so I inquired about the possibility of putting a used engine in the car. I was quoted $4500. I declined to have the repairs done because of the cost to repair exceeding the value of the car. I then told the service adviser that I or my son would be by to get the car and was told the car was not drive able and was not "put back together" then asked if I would like to have a wrecker arranged. I explained that I drove the car in and expected to be able to drive it out; that the car needed to be put back together. When I asked what my final total charge would be for the diagnostics I was told "$369, how's that sound?" I stated that I was told the amount to diagnose my car was going to be $216 but the adviser stated that "you had a couple of rusty bolts that needed to be replaced because they broke when we took the car apart". I was told that my car would be ready by the next day which was Saturday, however, on Saturday I was called and told that it would not be ready until Monday. Monday morning I went to the dealer to pay for my car and was presented a bill for $469. I told the service adviser that that was not the amount he had told me but that he had told me it would be about $360. The adviser did adjust my bill to the $360 amount but I left the dealership feeling totally frustrated. Needless to say, I will not be using this dealership for any future repairs or recommending this dealership to my friends or family (or anyone else that for that matter. I would not feel comfortable buying a car from this dealership nor will I consider them in the future. More

Back in early October I stopped by and talked to Josh about getting a set of "take offs" from a 2013 Rubicon and he said he did not have any at the time but they do become available when a customer wants about getting a set of "take offs" from a 2013 Rubicon and he said he did not have any at the time but they do become available when a customer wants different wheels and tires. I gave him my name and phone number and he said he'd call when he got a set. Well the practical part of me though I'll never hear back, because dealers don't want to mess with this kind of stuff! Just before Christmas Josh called, and said he had a set and I was first on his list if I still wanted them, I said I'll be there in 30 minutes. I told Josh the jeep I wanted to put them on was at my ranch and would not be back home in Frisco until deer season was over. He told me "No problem, I'll put your name on them till you get here". Mr. Mathews, This is Exceptional Customer Service, and followed through, because he owned it!!!! I also want to acknowledge Eddie Rivera, for the time he spent visiting with me in the lobby, In addition Cory Pasztor, and the tire shop guys did a outstanding job in cold wet and miserable weather conditions. I'm a Pat Lobb's Customer for LIFE! Sincerely, James Webb More