Frisco Chrysler Dodge Jeep Ram - Service Center

I have used service over and over with disappointment in listening to issue. Wrong part replaced, parts not replaced that should have been, terrible time frame and lack of communication. I have been overc listening to issue. Wrong part replaced, parts not replaced that should have been, terrible time frame and lack of communication. I have been overcharged over 300.00 for battery replacement. Every time I get a sorry but nothing changes. I have given multiple chances and now I’m done. Be cautious. More

2 hours for a simple oil change and tire rotation. Awful service. I have no idea when my truck will finally be ready. This is not acceptable. service. I have no idea when my truck will finally be ready. This is not acceptable. More

Hunter went out of his way to facilitate my car repair and car rental. I do appreciate that the process was made as convenient and seamless as possible. and car rental. I do appreciate that the process was made as convenient and seamless as possible. More

they did a great job repairing our jeep. Parrish consistently communicated status updates the entire way through the process! I will be returning to this dealership in the future. consistently communicated status updates the entire way through the process! I will be returning to this dealership in the future. More

The initial diagnosis was very fast. The mechanic lead look and immediately said the steering stabilizer was the problem. David was very accommodating and the job was done in a timely manner. Many thank look and immediately said the steering stabilizer was the problem. David was very accommodating and the job was done in a timely manner. Many thanks More

Had to have two batteries replaced while at the store Had 15000 service and recommend additional items Chris tried very hard to get me finished 15000 service and recommend additional items Chris tried very hard to get me finished More

My car was running rough and Sean was able to quickly diagnose the issue. The got me back on the road ASAP. My after market warranty didn’t cover much, but Sean was able to find a few coupons to help o diagnose the issue. The got me back on the road ASAP. My after market warranty didn’t cover much, but Sean was able to find a few coupons to help offset the repair cost. I would highly recommend this location. More

Their staff runs scams. I set an appointment to address a water leak on the back of my truck cab. They charged $199 diagnostic test that was supposed to identify the leak location. Charged me to replace a br water leak on the back of my truck cab. They charged $199 diagnostic test that was supposed to identify the leak location. Charged me to replace a brake light (because that was where “they said” the location of the leak was coming from). $301 total charges and 4 HOURS of waiting in the lobby. Went home to test that the leak was gone...it was not so had to go right back up there. Almost 2 more hours I was up there for the second time. They literally tried to challenge first before confessing...they said they tested it and cannot find this leak still so I literally had to go to the back show them. Even in that very moment they questioned me till I grabbed his hand and shove it under the seat so he could feel the running water down the back wall into then cab of my truck. Really? When I asked what the heck they even did the first place as it was obviously they’d been caught in their lies. Their answer was, “I am sorry. We did not run the test and we did not even check to see where the water was leaking from. We just assumed it was the third brake light” More

Staff very professional and were quick to respond to my requests. Follow-up was as I expected and the overall experience exceeded my expectations. Wish I had approached the used vehicle manager to gi requests. Follow-up was as I expected and the overall experience exceeded my expectations. Wish I had approached the used vehicle manager to give me an appraisal for my Jeep on trade for a new Jeep. More