Frisco Chrysler Dodge Jeep Ram - Service Center

Poor service Called with quote of $800 called back later and went up to 1800. We picked it up and sent to another dealer & it cost 650.00 to repair Called with quote of $800 called back later and went up to 1800. We picked it up and sent to another dealer & it cost 650.00 to repair More

Good service I have gotten very good service at this dealership . I called on Thursday and got in Fridsy morning and they did the service while i waited , just one I have gotten very good service at this dealership . I called on Thursday and got in Fridsy morning and they did the service while i waited , just one hour. More

A/C not blowing from the vents I took my 2010 ram to Frisco Dodge because the A/C would not blow from the vents. The diagnosis was the recirculation door actuator was going bad. Th I took my 2010 ram to Frisco Dodge because the A/C would not blow from the vents. The diagnosis was the recirculation door actuator was going bad. They told me it would be about $1100 to repair because it was 6 hours labor. I declined the repairs and went to pickup my truck. When I got it, it was not fully put back together. The glove box was out and part of the dash was taken apart. Not a very big deal but I did put it back together myself. After watching a video on YouTube I repaired my truck myself for $30 and took less than one hour. Six hours worth of labor is a complete rip off! More

Professional across the board Cody, the service manager, was efficient, professional and courteous. From the moment I pulled into the dealership, to the time they were done, he ma Cody, the service manager, was efficient, professional and courteous. From the moment I pulled into the dealership, to the time they were done, he made sure I understood the situation and walked me through ever step. More

Great service department Cody is always very professional and easy to deal with! He's been my lead service guy for a few years now it's always great dealing him! He knows his Cody is always very professional and easy to deal with! He's been my lead service guy for a few years now it's always great dealing him! He knows his stuff!! More

STEER CLEAR OF THIS DEALERSHIP I have had my Ram 1500 in this dealership (service) five times for the same reason (tire pressure sensors) in the past four months. They swear they ha I have had my Ram 1500 in this dealership (service) five times for the same reason (tire pressure sensors) in the past four months. They swear they have replaced every part involved with this system (some of them two or three times). The last time they told me they were escalating the problem to a regional engineer. I was supposed to get a call back (the next day) once they talk to him. It has been a week and no call back. I called and left messages for the General Manager (Shaun Swenson)hree days in a row. I was told he would return my call. I still have not heard from him. As for them escalating the problem, I spoke to the service writer and he told me that the engineer said there was nothing they could do about it. They must think I am stupid. I called the Chrysler customer service line. Every thing that is ever done on a vehicle is documented on their system. They told me that an engineer ever saw or discussed my vehicle in the month of July. It would be fully noted if they had. This dealership has been trying to get me to trade in my vehicle. Yeah right . . . When xxxx Freezes Over. I would never buy or take another vehicle back to them for service. I have a problem when it comes to dealing with liars. More

Maintenance service care The rep who took care of me this visit, Cody, is super! He has been with this service center for the couple years that I've been coming. He has always The rep who took care of me this visit, Cody, is super! He has been with this service center for the couple years that I've been coming. He has always been exceptional. Always has a smile, always courteous, listens and thoroughly looks after my car's needs. More

Quality Service I came in to have my vehicle checked for problems. Micah readily asssited me with my problem and also identified a recall item that needed to be repla I came in to have my vehicle checked for problems. Micah readily asssited me with my problem and also identified a recall item that needed to be replaced. The service on my vehicle was quick and the environment was welcoming in the service department and other areas of the dealership. Thanks again Micah! More

Professional and respectful service department Frisco CJDR has become my go to dealership for service on my 14 Ram 2500 6.7. My experiences with them have always been handled professionally. The at Frisco CJDR has become my go to dealership for service on my 14 Ram 2500 6.7. My experiences with them have always been handled professionally. The attention given to every client is a quality not found everywhere. My service advisor Mycah has always kept me up todate on the progress of my vehicle. Highly recommend them for all CJDR service. I will continue to use them for my truck's service. More

One star is actually too many!! This place doesn't even deserve one star!!! This is a long review so I apologize in advance but I've never been so upset with a business before! I This place doesn't even deserve one star!!! This is a long review so I apologize in advance but I've never been so upset with a business before! I became a first time owner of a brand new Jeep Grand Cherokee Overland Summit in 2012. We lived in Coppell at the time and drove all the way to Spring, Tx to get the exact exterior/interior color I wanted. We were VERY GOOD about having our car serviced at the appropriate times and because of our location we chose Lewisville CDJR and always had great customer service. Well we relocated a year ago and began using Frisco CDJR since it is more convenient, so we thought. Less than a year ago we replaced the two front tires at Frisco CDJR. Almost 2 months ago I took the jeep in because it was making a noise. The jeep has 75,000 miles on it now and we're wanting to trade it in. I told the service guy that I needed them to fix whatever was causing the noise. Almost 1 1/2 months later I finally get the jeep back. The repair that was causing the noise was $300. They had originally told me that the rack and pinyon needed to be replaced and this is what was causing the noise so total out of pocket was over $1800! That being said, I was just happy to get my jeep back. Well as soon as I left the dealership I felt something wasn't right so I told my husband about it and he drove it that weekend. He said that maybe it just needs to get broken in, meaning the parts I guess. Well it continued to drive crazy especially one day when it was raining. I thought I was gonna crash a few times. It's as if they put the new parts on and didn't align and/or stableize it. Well I took the jeep back in and let my service guy know that it's not driving right. He drove it around the parking lot and admitted that it didn't seem right. Then he got some young technician who had actually worked on the vehicle to take it for a drive. This guy returned and had the service guy tell me that it was the air suspension and it needed to be replaced. I knew that didn't sound right so I left and let my husband drive it again. He agreed that something is dangerously wrong. Today I took it to the Lewisville CDJR and the extremely pleasant and helpful service guy pointed out my front tires and I was appalled! They were so balled that metal was sticking out of them! These are the tires we purchased less than a year ago! He concurred that the guys at Frisco CDJR must've put in the new rack and pinyon and didn't balance/align the vehicle which caused this problem. We purchased two new front tires and had them aligned and problem solved! Well except the fact that we're out another $600!! I drove from the dealership in Lewisville, straight to the dealership in Frisco and spoke to the service manager. I got nowhere with him! I'll be taking them to small claims court! I might not win but at least they'll have to lawyer up and show up and I will feel some kind of vindication. More