Frisco Chrysler Dodge Jeep Ram - Service Center

Hopefully never again Where do I start... I dropped my car off on a Sat 3/23. Ron told me that they wouldn't be able to look at it until the following Tuesday. I understood Where do I start... I dropped my car off on a Sat 3/23. Ron told me that they wouldn't be able to look at it until the following Tuesday. I understood giving it was the weekend. Tuesday 3/26 I talked to Ron and he said that it would be ready the following Tuesday 4/2. Ok fine. It's a transmission and water pump so I figured 3-4 days maybe even 5 would be understandable. Called Monday 4/1 to ask if I could have the airbag fixed due to recall. He states that they haven't even gotten to my car yet and that he "hopes" they can get to it this week. It's now Thursday 4/4 and called just to see if they have even started yet and possibly get an accurate ETA. I can't even get a call back despite the 2 messages I have left on Ron's VM. So I've gotten 1 call since they have had my car only to give me a completely false ETA. I originally took my car to #DallasDodge and they were immediately ready and able to fix my car. However due to the warranty I got through the dealership it required I bring it back to #FriscoDodge. If you guys were that backed up or short handed, you should have recommended to and worked with the warranty provider that you partner with that I could take it to another dealership and I would have taken my car back to #DallasDodge and would have had my car back by now. So finally the following Tues 4/9 I get a text saying my car was finished. Mind you I have not spoken to Ron since 4/1. I go and pick my car up and not 20 miles from the dealership my transmission goes completely out. Check Engine light comes on and I cant drive over 30mph. Which indicates they gave me my car in worse condition than when I gave it to them. Had it towed back that night. now Wednesday 4/10 no one has given me a call to let me know anything. Considering you all did not do your job correctly and I am still out of a car, you would think I'd become a bit of a priority. After all of that, I picked up my car the following week. (5days later) only to get all the way home to find out that my car no longer wants to shift out of first gear. They had to once again tow my car back to the dealership. Then it was another 5 days until I was able to pick my car up. So 3 weeks of no car and having to come up with ways to work on the fly, driving back and forth to frisco multiple times (I both live and work 45 mins away with no traffic not to mention gas) You would think at some point especially after not fixing my car the first 2 times they would have offered a mode of transportation. I've seen good reviews for Ron unfortunately I didn't experience any of his highlighted customer service until my car was returned the 2nd time. On top of all that, throughout this ordeal I noticed that there was a descrepency with my odometer reading on my car fax before I bought the car. I went to salesman Chris Shultz to voice my concern. The next day he calls me and directs me the support link on carfax to forward my complaint. Why would I have to do the leg work to fix a mistake that happened while you had the car? The mere fact that I have to bring my car to #FriscoDodge to get my car fixed makes me cringe. I will gladly pay for a secondary warranty program just to not have to take my car there. The fact that no one would even contact me for updates is horrible customer service in itself. My wife will soon be shopping for a new car and I can promise it won't be from #FriscoDodge More

6 Days in Service Department and never looked at my Jeep My Jeep was scheduled for a service appointment on Wednesday at an early drop-off. I left it at the dealership earlier than scheduled. I received a My Jeep was scheduled for a service appointment on Wednesday at an early drop-off. I left it at the dealership earlier than scheduled. I received a text within 2 hours of dropping off. By Friday I had heard no update, so I texted my contact as requested by the initial text. Saturday, the text had yet to be responded to, so I called. My first attempt to call was disconnected after being put on hold. On my second call, I was told that my Jeep would be looked at on Saturday or Monday, and I would be contacted with an update. By 5:00 PM Monday, I had not been contacted, so I called. After a 15 minute hold, I was told I could not be given a status or update. I asked if I should come pick up my car. I was told yes, that they close at 7:00 PM. I picked up my car and took it home having no work completed, no one ever contact me from the dealership for updates or a solution to repair it. My Jeep is still broken after never being looked at. I feel that my 6 days without my car was wasted. As a side note, when I went to pick up my car they could not find my "file" either. I guess I fell through the cracks. More

Excellent service for Viper (Cody/Frank) Highly recommend @Cody P. to take care of your service requests as he has been excellent and has helped me several times in the past to resolve a coup Highly recommend @Cody P. to take care of your service requests as he has been excellent and has helped me several times in the past to resolve a couple of issues with my Viper. In additional, @Frank O. (Viper technician) is extremely knowledgeable with Vipers and did an outstanding job troubleshooting and correcting my issues. Thanks Cody & Frank !! More

Micah Outstanding I had a previous bad occasion at this service department, however two years later a lot had improved. I showed up without an appointment around 9:30. I had a previous bad occasion at this service department, however two years later a lot had improved. I showed up without an appointment around 9:30. I found my battery in my Jeep dead late yesterday. I got it jump started this morning and drove to the dealer. Micah 100% took care of me. It wasn’t like I was out of luck and they didn’t have time for me. He was able to get me in line for the battery confirmation and replacement. Prior to doing the work, Micah showed me the installed price. This was completed in a short time. The final price was actually a little less than estimated. I’ll definitely return to them next time. Thanks More

Rude and Unprofessional (Service Dept) Tim in the service department was extremely rude and refused to look into any questions. Had to call the manager to get my work done. When we arrived Tim in the service department was extremely rude and refused to look into any questions. Had to call the manager to get my work done. When we arrived to pick up the vehicle, he refused to drive the car around to front for my mom (who is a senior) stating “I don’t get in small cars and drive them, I drive a truck.” My car was a convertible, but the size of a regular sedan. Awful experience, do not use this dealership for service. More

MICAH BEST SERVICE PROFESSIONAL I HAVE DEALT WITH EVER! I have had Micah handle my service for 3 different Dodge vehicles I own now for over 3 years. He is always responsive, clear with all his communicatio I have had Micah handle my service for 3 different Dodge vehicles I own now for over 3 years. He is always responsive, clear with all his communications on ever issue, timely with everything required and is the primary reason I continue to keep coming back to Frisco Dodge. Taking any vehicle in for service is time consuming he is always caring and courteous of our family time restraints working around our busy school and work schedules. My highest personal and professional regards for Micah, and wish him continued success. The McGann Family, Prosper Texas More

Excellent service department They’re always friendly and are usually able to answer any questions right on the spot. It’s never a pain to get my Jeep services at this dealership l They’re always friendly and are usually able to answer any questions right on the spot. It’s never a pain to get my Jeep services at this dealership like it is at others. More

Unprofessional and poor customer service Took my 2017 Jeep with a full warranty to service electrical and they want to charge me for , and the car was there for over a week and was not fix Took my 2017 Jeep with a full warranty to service electrical and they want to charge me for , and the car was there for over a week and was not fix More

Good Service Provides good service and valuable advice when extra services are needed so vehicle stays reliable. Take many road trips and would rather fix it now v Provides good service and valuable advice when extra services are needed so vehicle stays reliable. Take many road trips and would rather fix it now versus a breakdown on the road. Service has been spot on for this thus far. More

Unable to repair 2015 Chrysler 300C 2015 Chrysler 300C wouldn't start a few weeks ago. We usually use the Denton location, but they couldn't get us in for a week, so we were stuck with F 2015 Chrysler 300C wouldn't start a few weeks ago. We usually use the Denton location, but they couldn't get us in for a week, so we were stuck with Frisco (they took 3 attempts to diagnose/repair an A/C issue with our previous car, a 2010 Chrysler 300). Claimed it was the fuel pump (under warranty) and that we also needed some basic service work. Cool. Got the car back within the week. Car wouldn't start a few days later, on Saturday, October 21, 2017 (our 17th wedding anniversary, btw). Had an appt we could NOT miss that morning and had to get a Lyft there. Service Manager Micah not only lied to us about not being able to find a way to get us a loaner since the only rental car co he'd allow us use was closed (the director confirmed they could've helped us during our conversation Monday), but Micah was so rude on the phone that he almost drove my disabled husband into a delirium episode in the middle of the Historic Downtown Denton Square before my husband gave me the phone. Micah proceeded to lie, talk over me and finally go into CYA mode when I mentioned how my husband's disability makes him easy to take advantage of. When I say delirium episode, I mean he actually doesn't know who I am after 20 years of knowing each other. Happy anniversary to me. So, after canceling our anniversary plans, getting stuck eating a burger for our big night out...at 3p, and paying for another Lyft home, my husband had to sleep away the rest of the weekend to recover until they came to get the car Monday morning. We were promised reimbursement for the two Lyft rides, which we haven't received yet. Called us later that afternoon to let us know it was ready to pick up and that they must've installed a faulty fuel pump because that was again the issue. Sure, okay, that can happen. Right? Picked the car up Tuesday morning. By Thursday afternoon, the car almost wouldn't start. They came and got the car on Thursday night and dropped off a loaner (despite Micah swearing up and down they don't have a loaner program a week ago). We just heard from them this morning. Can you guess what the issue was? Anyone? Bueller? Yeah...fuel pump. Except this time, Cody told us that the issue was that we'd put bad gas into our car. Here's the thing, we haven't had to put a single drop of gas into our car since before the FIRST time they picked it up and said it was the fuel pump because we haven't had a vehicle that consistently worked long enough to need a fill-up. (Our commute is like 6 miles.) At this point, I have ZERO confidence that they have any idea why a car we've owned for less than a year continues to have issues starting. Not only do I not recommend bringing your car to this dealership for service, but I can't recommend buying one from them either at this point. Seriously, drive an hour or two out of your way to a Chrysler dealership that at least pretends to care about repeat customers. I have already completed the survey that was emailed to me a week ago and will now send a more detailed email directly to Chrysler corporate regarding this ongoing situation. Note: I WILL update this review if they make things right, but I'm so beaten down by their lack of service and compassion for the repeated chaos they've caused in our life that I have severe doubts about whether they care enough to attempt to make this right. More