Frisco Chrysler Dodge Jeep Ram - Service Center

Top notch service and good communications cation throughout , isolated the problem and fixed without nonsense. throughout , isolated the problem and fixed without nonsense. More

Good communication and customer service. Was always in the loop and all questions were answered promptly. the loop and all questions were answered promptly. More

I was hesitant about bringing my truck to the Frisco dealership for service after my last experience here (a few years ago) wasn't good. But, this time it was great all around. Scheduling an appointment dealership for service after my last experience here (a few years ago) wasn't good. But, this time it was great all around. Scheduling an appointment was easy and dropping off the truck was very easy.....just pulled right in, saw my info on the screen and someone came over to get the keys. Roy Simmons was my service advisor and he was great. He reminded me about some 30K mile servicing I needed done, but didn't pressure me to do it. I needed was my radio antenna cable replaced and he found out that it was still under warranty. He kept me updated with texts. I dropped off the truck late in the afternoon and it was ready the very next morning.......antenna cable replaced, 30K servicing done, state inspection done. I couldn't have been more pleased with the experience and won't hesitate to bring a vehicle back for servicing. More

I unfortunately had some mechanical issues with a Grand Cherokee and a Grand Cherokee L I recently purchased. Konan from the sales team and Davis from the service team have been great to work with and are Cherokee and a Grand Cherokee L I recently purchased. Konan from the sales team and Davis from the service team have been great to work with and are doing all they can to help me given the quality issues I experienced, and the current supply chain issues Chrysler Is going through which has resulted in my being without my new car for two months. The team at Frisco CDJR has made sure we have a comparable car to drive while they wait for the replacement part that is in short supply. Not an ideal situation for me or the Frisco CDJR team, but they are working with me and my wife to make this experience as good as they possibly can. The team at Frisco CDJR has been great given the circumstances. I will definitely buy more vehicles from Frisco CDJR given their service and their integrity in helping me resolve my quality issues and get my wife and I taken care of. And I live in a prosper a few miles from the Prosper CDJR! Well worth the drive to be treated professionally and with integrity! More

I brought in our vehicle and we were very happy with the service advisor as well as Robert Stickles the service manager. 5 Star service and we will be back! Mark Johnson service advisor as well as Robert Stickles the service manager. 5 Star service and we will be back! Mark Johnson More

Took awhile to accurately diagnose and get the right parts but our service agent, Davis, and the service manager were very user friendly and took very good care of us throughout the entire process. parts but our service agent, Davis, and the service manager were very user friendly and took very good care of us throughout the entire process. More

I had a 9:15 appointment for an oil change on my Jeep, however, on arrival I was told it would be a two hour wait. When I asked why don’t you honor appts I was told they had to take care of people who sho however, on arrival I was told it would be a two hour wait. When I asked why don’t you honor appts I was told they had to take care of people who showed up first thing in the morning. What’s the value of making appt? More

Terry in parts and both service advisors we have used went above and beyond to satisfy our needs. Highly recommend Frisco Dodge went above and beyond to satisfy our needs. Highly recommend Frisco Dodge More

I purchased a 2021 Jeep Grand Cherokee in June. Lowghan Tufford helped to make it a great experience. Just had my jeep in for first oil change. The service staff was very friendly and helpful. Thanks. Tufford helped to make it a great experience. Just had my jeep in for first oil change. The service staff was very friendly and helpful. Thanks. More

Got the part and installed. Only took 5 days before I had my car back. my car back. More