Frisco Chrysler Dodge Jeep Ram - Service Center

Quick & friendly service. Found salesman Jaylon online, and he did an awesome job of communicating with us and finding a deal that was spot-on the car of my wife’s dreams. We flew from the Amarillo area ju and he did an awesome job of communicating with us and finding a deal that was spot-on the car of my wife’s dreams. We flew from the Amarillo area just to buy from this car lot; that’s how great they were & how well they treated us! More

Cody took the time to explain what was currently needed and upcoming care for my Jeep, the benefits of choices and great options for prices and payments. Outstanding customer service. This is definitely and upcoming care for my Jeep, the benefits of choices and great options for prices and payments. Outstanding customer service. This is definitely the place to buy and service your vehicle. More

Whenever I come in for service here, I'm always treated as a VIP. It was great seeing and working with Cody. He is phenomenal and goes way beyond the cal of duty in terms of customer service. While you're as a VIP. It was great seeing and working with Cody. He is phenomenal and goes way beyond the cal of duty in terms of customer service. While you're vehicle is being serviced, Cody keeps you abreast of the status and asks if there is anything else that you need during the interim. They're always running some savings deal that he will inform you of as well. Once your service is done, Cody makes sure that his customers get the VIP exit by having your vehicle parked just outside the Service Department. If it's cool outside your AC is cold and if its cold outside your heat is running for you. Please do what y'all have to do to keep Cody there (BIG BONUS) and happy. I also enjoyed meeting and talking with Brad (the head Service "Boss"). He meets, greets and talks with customers who are getting their car serviced. He definitely has a knack for customer service. He is also a keeper. More

Frisco’s new service manager from Atlanta will not honor any commitments made by the previous service manager. Good luck to others. We won’t be going back and I even have a prepaid service plan. any commitments made by the previous service manager. Good luck to others. We won’t be going back and I even have a prepaid service plan. More

Always had exceptional service from this dealer. I will drive the 30-40 minutes to get to this location as opposed to the one around the corner from us. drive the 30-40 minutes to get to this location as opposed to the one around the corner from us. More

Customer service excellent. Knowledge of my vehicle coupled with a willingness to investigate or confirm an issue is a winning formula. Have a relationship with this dealer over 3 Jeep vehicles and hig coupled with a willingness to investigate or confirm an issue is a winning formula. Have a relationship with this dealer over 3 Jeep vehicles and highly recommend it. I trust them to be truthful and straightforward. All personnel are friendly and courteous. More

Parrish in the service department was very attentive and polite and answered ally questions The driver that took me home was very cautious and attentive polite and answered ally questions The driver that took me home was very cautious and attentive More

Christopher Mertz is an asset to the company. Great service, very personable. Service executed effectively and efficiently. Would definitely return. Individual deserves raise and accommodation. Went ab service, very personable. Service executed effectively and efficiently. Would definitely return. Individual deserves raise and accommodation. Went above and beyond. This service department rules! More

If you have a different dealer to use I'd go there. I've left multiple messages regarding a repair on my car over a month ago now and they won't ever return my calls. It was like pulling a tooth when they h left multiple messages regarding a repair on my car over a month ago now and they won't ever return my calls. It was like pulling a tooth when they had my car as well to get ahold of them to figure out if I had to pay for my rental over and over. They made me pay for a rental when it was their fault my car was there for two weeks. They said they had to wait on a third party to verify what they found (which is fine) then when they ordered parts the wrong parts came (I understand this too) but why force me into paying for my rental when I could have had my car finished much sooner. There's other issues as well so I guess I'm looking for a different dealership now, one that'll actually return my calls. On top of it all I was dealing with the service manager this whole time. He is the one that won't return calls or anything. To add to this I had an issue with my air conditioning cutting out after a little while if it was not in fan speed 3 or 4. Well this got old very fast when you either had to have it blasting on you or off. They never could find the problem. They were fine at first thing to help me out but then they eventually charged me ~$500 for a repair they were available sure about. My car still is doing the same thing. They still can't find the problem. So I was like I should get my ~$500 back since that wasn't my problem. Haha yeah right. That went on for a few months. Then after that is when the above paragraph started happening. They quit returning my messages. In fact I called the other day to ask a simple question (btw I gave up on even talking about my a/c now, just dealing with it) and the receptionist answered and too my info and still haven't heard a thing. It's like I'm black listed because they can't figure out my vehicles issue. I've never had a problem like this before. And I've raved about everyone down here since moving here. Not anymore. More

Nothing but Incompetence and lies I took my vehicle there about 3 weeks ago because it started acting funny. As soon as I started the engine, it started accelerating on its own to abo I took my vehicle there about 3 weeks ago because it started acting funny. As soon as I started the engine, it started accelerating on its own to about 40 MPH. Frisco CDJR came up with a diagnosis as a "faulty gas pedal" and charged me $376.00 Apparently a faulty gas pedal is not covered under the certified pre owned warranty. About 3 days after I got the vehicle, the same issue happened again. The vehicle started accelerating on its own to about 40 MPH. This happened when my wife was picking up my infant son. I called and spoke with a manager in the service department. He said that the vehicle needs to be towed and stated "I will take care of the towing expense". This time the diagnosis was "faulty wiring harness". Total cost $2031 plus taxes and shop fees. Again though the vehicle accelerates on its own and is a serious safety issue, I was told this is not covered under the warranty. Total cost after taxes and fees came to $2271. I asked that for the $376 I paid for the "Misdiagnosis" of a faulty gas pedal be deducted and I was told yes. When I picked up the vehicle, not only the $376 was not deducted, but I was charged $80 for the tow, which I was told by a manager that he would personally take care of. The manager sent me a text stating the he paid for the renal vehicle while mine was in the shop and that an additional $117 was reduced. Total lies. If the vehicle was diagnosed correctly the first time, there would not be a rental charge. I am never taking my vehicle to Frisco CDJR again. People there are incompetent and lie. KC More