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Frisco Chrysler Dodge Jeep Ram - Service Center

Frisco, TX

4.4
1,594 Reviews
Call Service Center (855) 768-9103

1,594 Reviews of Frisco Chrysler Dodge Jeep Ram - Service Center

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November 19, 2023

The issue was simply a dead battery on a new vehicle. Both batteries were replaced. More

by dennishaines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Mabrey was my contact person
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Nov 20, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

It's great to hear the battery issue on your new vehicle was resolved in a timely manner at Frisco Chrysler Dodge Jeep Ram. Whenever you need assistance, we're here for you. Thank you for your rating.

November 19, 2023

Great experience, in/out Easy experience. Was able to work while my vehicle was being serviced. More

by johnswanagon
Recommend Dealer
Yes
Employees Worked With
Hunter
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November 19, 2023

Quickly done, car device so I didn't have to wait since I have a disability and have alot of pain More

by nleacarrillo
Recommend Dealer
Yes
Employees Worked With
Lester
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Nov 20, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

We value your feedback and are glad to hear that our car service met your needs efficiently. Your comfort and convenience is always a priority at Frisco Chrysler Dodge Jeep Ram. Thank you for choosing us!

November 19, 2023

They will get better I am 100% sure. Lots of new people so there was confusion and a little attitude . Only one service guy helped in an awesome way loved his help. He is reason I unders More

by Raquelfisher73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ was our salesperson I don not see him listed . , Stephen Bruneau
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Nov 19, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Thank you for the constructive feedback. It's great to hear that our service agent was able to assist effectively amidst the confusion. Frisco Chrysler Dodge Jeep Ram values your patience and understanding during periods of transition and growth.

Nov 19, 2023 -

Raquelfisher73 responded

You’re very welcome ! I did confirm the wonderful salesperson was CJ Brown. Andd once again he was amazing I did do a google review for him but sis not receive a survey for his outstanding service. And yes , like I said I understand the confusion it happens and all was wonderful in the end

November 18, 2023

Bryce was great, got me in right away and made sure to get work done quickly and communicated regularly on updates More

by dsnead0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Servixe
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Nov 18, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your positive feedback about Bryce and the superior level of service provided. Timeliness and clear communications are cornerstones of what we pride ourselves on here at Frisco Chrysler Dodge Jeep Ram. Thank you for making us your choice dealership.

November 18, 2023

Great Svc. Super knowledgeable customer rep, friendly, personable, good communication throughout process which took extra time to obtain all parts needed (not More

by BCLAYS123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Daniels
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Nov 18, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your recognition of our service department's good work and communication. The time taken to collect necessary parts is certainly vital in maintaining vehicle functionality. Thank you for acknowledging the representative's knowledge and friendliness at Frisco Chrysler Dodge Jeep Ram.

November 18, 2023

My issue with my truck was handled promptly and efficiently and it was returned to me in a timely manner. More

by jmrobles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
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Nov 18, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Appreciate your feedback on our efficient truck repair. It’s always a pleasure ensuring the prompt return of your vehicle. Thank you for relying on Frisco Chrysler Dodge Jeep Ram.

November 17, 2023

The service department is awful with no customer service. I’m driving around in car that’s still not running right and the dealership said it normal for my car to run like this.They either can’t find problem More

by ricoddaddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Townsend
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Nov 18, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, Your satisfaction is important to us at Frisco Chrysler Dodge Jeep Ram, and I would appreciate the chance to speak with you about the level of customer service you received from our Service Team regarding your diagnosis. Will you please email me your preferred contact information? Thank you, Robert Stickles Service Manager robertstickles@greenwayauto.com

November 17, 2023

Service was great, but they didn't fix the problem like they said they did. The problem still exist... More

by cthornton8234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
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Nov 18, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, We appreciate you taking the time to share your feedback, and I am pleased to know that you received great service. I would, however, like to speak with you about your subsequent concerns for your vehicle following your visit. Would you mind sending me your preferred contact information so we can discuss this further? Best regards, Robert Stickles Service Manager robertstickles@greenwayauto.com

November 17, 2023

Hunter was great, knowledgeable, cared about the customer experience and ensured all my questions and concerns were answered and he made sure I was in the known the entire time. More

by MARCUSPROPPS
Recommend Dealer
Yes
Employees Worked With
Hunter
Report | Print
Nov 18, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

It's always great to hear feedback about our staff at Frisco Chrysler Dodge Jeep Ram. We understand value of efficient communication and handling concerns responsibly. Thank you for your positive remarks.

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