Frisco Chrysler Dodge Jeep Ram - Service Center

Awesome Service advisor. He kept me informed of the progress during the visit. Comfortable waiting area with free wifi. He kept me informed of the progress during the visit. Comfortable waiting area with free wifi. More

Frisco Chrysler Dodge Jeep always takes care of me with top notch customer service. No complaints. top notch customer service. No complaints. More

Hunter always helps me out, good customer service, quick work, fair prices, short lines, good people work, fair prices, short lines, good people More

Excellent service! I was very pleased with the service I received from the time dropped my car off until the time I picked it up. I was very pleased with the service I received from the time dropped my car off until the time I picked it up. More

Davis and new hire Daphne are fantastic! The were able to bring me right in and get a severe tire failure addressed. Daphne was quick to get the car into service, Davis was handy with getti The were able to bring me right in and get a severe tire failure addressed. Daphne was quick to get the car into service, Davis was handy with getting the 3rd party warranty approved with fulk coverage. Solid team, great service. More

I rolled up, a service advisor met me at my car and got me to the right guy — no waiting. Service was done quickly and I was out of there with no issues. me to the right guy — no waiting. Service was done quickly and I was out of there with no issues. More

Davis was amazing and extremely helpful! I was very pleased with his attention to detail. I was very pleased with his attention to detail. More

They were very helpful and super time efficient. I would definitely recommend them to everyone I know! I would definitely recommend them to everyone I know! More

Overall I usually love both the customer service as well as the work provided at this dealership. Hence why I usually would think of this as a 5star establishment. However, at my most recent visit I was lef as the work provided at this dealership. Hence why I usually would think of this as a 5star establishment. However, at my most recent visit I was left feeling unsatisfied and feeling like all scheduled services were not actually performed even though they claim they did. For example I was supposed to get a car wash and as well as an included inspection with the oil change. Upon arriving to pick up my vehicle I specifically asked what was “inspected “ and one of the things listed was brakes. I find it hard to believe they performed any inspection due to me experiencing a slight rattle /rumble as I left and began to accelerate on the freeway. As well as experiencing the same as I applied the brakes . Additionally I now hear a squeak as if I may need brakes and the car was filthy as if not even a drop of water was applied to the exterior of my vehicle. If this wasn’t bad enough I also felt as if the service advisor was rushing me out when I had questions and had a bit of an attitude as if he didn’t want to be there. I understand that it was closing time so I tried to ignore this . But my issue with that is, you shouldn’t allow /offer a 1:30pm appointment time on Saturdays if you feel you will not complete all scheduled services and options prior to closing. And if you do allow scheduling, you definitely shouldn’t lie and say you performed a service that you didn’t and give off a negative attitude. More

Once again, Davis Pham was phenomenal in assisting me with getting a new tire for my truck. with getting a new tire for my truck. More