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Frisco Chrysler Dodge Jeep Ram - Service Center
Frisco, TX
1,454 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,454 Reviews of Frisco Chrysler Dodge Jeep Ram - Service Center
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February 22, 2025
Good communication. Super friendly. Set expectations correctly John was super helpful in terms of addressing my needs and keeping me updated on how things went Super friendly. Set expectations correctly John was super helpful in terms of addressing my needs and keeping me updated on how things went More
by xchen4818
Employees Worked With
John Moen
February 22, 2025
My experience @ Frisco Dodge in Frisco 2-20-25 was excellent!! My service advisor Brian Foltz was smooth & cool! Helpful with few questions I had ! Keep it up Frisco Dodge !!!! Ahooooooooooo!!!!! excellent!! My service advisor Brian Foltz was smooth & cool! Helpful with few questions I had ! Keep it up Frisco Dodge !!!! Ahooooooooooo!!!!! More
by bigmex0917
Verified CustomerFebruary 22, 2025
I was emailed a coupon for "$48. 99 oil and filter change". When I arrived at dealer service center for my appointment, I was told "we'll take $48.99 off the total price". I pointed o 99 oil and filter change". When I arrived at dealer service center for my appointment, I was told "we'll take $48.99 off the total price". I pointed out that was not the same thing and that I was expecting to pay $48.99 + tax. After the work was completed, my bill was $68. I again showed the coupon and said I was expecting to pay $48.99 + tax ($53.03 by my calculation). The service representative was VERY tense and AGREED that is what the coupon said, but insisted that is not how the pricing works. When I asked if he had authority to change it, he was VERY tense, tossed his papers into the desk, shook his head very dismissively (think eye roll), said "I'm just gonna get my manager" and left. Five minutes later, he returned and said only "$56". Since this was close to what I was expecting, I handed him my credit card. After signing a bill for $56.29, he silently handed my my card and keys and I left. When I checked my visa charge later, I notice I was charged $57.98. The entire process, all of it, was ridiculous. If the dealership intends to offer a $48.99 discount, the coupon they send should say $48.99 OFF the total price. As is, it did not say that. It says very clearly $48.99 oil and filter change". And why the bill was $57.98 instead of $48.99 + tax??? Beyond me. RIDICULOUS, all of it. More
by JENJEFSMITH
Employees Worked With
Hunter is service, unnecessarily tense thru the entire exchange
February 21, 2025
John Moen was so friendly and easy to work with. He and his team kept me updated throughout the entire process. This was by far the BEST experience I have had at a Chrysler dealership in years and m He and his team kept me updated throughout the entire process. This was by far the BEST experience I have had at a Chrysler dealership in years and my car is a 2012! More
by cwest1356
Employees Worked With
John Moen and Ryan
February 20, 2025
Since I have started coming here I have been impressed with service. Derrick Johnson has always taken good care of my jeep. Very professional and friendly. Thank you with service. Derrick Johnson has always taken good care of my jeep. Very professional and friendly. Thank you More
by nikki_johnson08
Employees Worked With
Derrick Johnson
