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Frisco Chrysler Dodge Jeep Ram - Service Center
Frisco, TX
1,336 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,336 Reviews of Frisco Chrysler Dodge Jeep Ram - Service Center
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December 22, 2024
Person who checked in vehicle didn’t do anything he said he would. We changed phone numbers and it wasn’t changed, said he didn’t need carshield information and it was needed. Said someone else old contact he would. We changed phone numbers and it wasn’t changed, said he didn’t need carshield information and it was needed. Said someone else old contact us after he went out of town and no one contacted us. I called 3-4 times over a week and no one called back. Car sat for one week without any contact. Day after vehicle picked up, additional issues have happened and my son almost missed a wedding. Repair process has caused at least 2 more issues and we have to return the vehicle Monday. After 2 weeks already, now we will be back without the vehicle for another week. Terrible communication, terrible service and the car still isn’t ready to drive after 2 weeks. More
by Bloos
Verified CustomerEmployees Worked With
Hunter and another gentleman who checked in the vehicle.
December 21, 2024
My service technician was very professional and courteous. In spite of the talk about service issues I was pleased with my service. courteous. In spite of the talk about service issues I was pleased with my service. More
by louiscmaper
Employees Worked With
December 20, 2024
Hunter Pearce was my service advisor and has been my advisor for over a year now. Each time I bring my truck in for service, he remembers who I am, is proactive I. Getting it serviced, keeps me well-in advisor for over a year now. Each time I bring my truck in for service, he remembers who I am, is proactive I. Getting it serviced, keeps me well-informed, and is very professional, polite, and courteous. More
by GANAIL
Employees Worked With
Hunter Pearce
December 19, 2024
Great experience. Fast service. Ask for Will. He was honest and really helpful. Love the drink machines! All the staff were really nice. Would highly recommend. Fast service. Ask for Will. He was honest and really helpful. Love the drink machines! All the staff were really nice. Would highly recommend. More
by Nanae
December 14, 2024
Good , excellent service, keep up their commitment. Only they need to have more service technicians for quicker turnover time. I liked the service. Only they need to have more service technicians for quicker turnover time. I liked the service. More
by keshavan_iyer
Employees Worked With
Service
December 14, 2024
David’s service was subpar at best. I waited for 5 hours to get my truck back only to be told that the warranty claim was denied because I have larger than stock tire. Secondly, the war I waited for 5 hours to get my truck back only to be told that the warranty claim was denied because I have larger than stock tire. Secondly, the warranty claim was closed before the part was ordered and installed causing RAM to have questions. David was not upfront with all the information both instances I was in store. He needs to be trained better as a service writer. I will not recommend nor be bring my truck back to your establishment. This was the third time Frisco CDJR tried to get something over on me. I truly expected better out of your dealership and service department. Lastly, the only good experience that came out this situation was Carey! Only after I talked with Carey, at the end of hour 5, was there progress on getting my truck back. Once I explained the situation to Carey, he made sure to right what was wronged and go me on my way. Step up your service Frisco CDJR More
by mattthomas6600
Employees Worked With
David, Carey
