Friendship Nissan of Boone

the worst dealership ever do not go unless you want to be ripped off. they don't care about there customers. i bought a Nissan titan and a 2300$ warranty and after i drove it off the lot i had almost 7000.00 ripped off. they don't care about there customers. i bought a Nissan titan and a 2300$ warranty and after i drove it off the lot i had almost 7000.00 worth of things that went wrong. and they told me i had to wait 30 days before my warranty kicked in "which was a lie" and they wouldn't give me a truck for a rental. after 30m days i called back in and they still didn't order the parts. after another week they finally called and said it was fixed so i went and stayed there all day cause it still wasn't fixed. now I am still in a broke truck and they were suppose to call a week ago to fix my truck and guess what still no call. they have no clue what they are doing or how to run a business. this place is a joke and a bunch of kids run the place. they also ran my wife's credit 15 times in two days and the bank said they ruined it. it dropped 70 points, and they were not given permission to run it that many times. please don't go. GO SOMEWHERE ELSE More

I spent over a year of searching and researching various automobiles in anticipation of my next purchase. I typically pulled into dealerships in a very old pickup and usually wearing faded jeans and old t-s automobiles in anticipation of my next purchase. I typically pulled into dealerships in a very old pickup and usually wearing faded jeans and old t-shirts and as a result was either ignored completely or not taken very seriously with most dealerships in Boone, NC. The only exceptions were University Nissan and Boone Ford. I do feel it important to mention that the folks at Boone Ford were very kind, respectful, and professional, but Ford Motor Co. prices were not compatible with Nissan, however, if I was set on purchasing a Ford I would do it in Boone. The folks at University Nissan were the most patient I had ever met. Buying a car usually means spending tens of thousands of dollars yet most sales men treat the situation as though you were buying clothes at Walmart. "Just pick something and buy it." At University Nissan I spoke with Steve Bussell and told him my situation and expectations, based on that he assigned a salesman for me. I visited the dealership time after time after time. When my salesman was off, Justin Mitchell would greet me and help me regardless of how long it took and knowing full well the sale would be going to someone else. All questions were answered, even if it took some digging, my son was entertained as i shopped, I was allowed, no encouraged, to test drive each and every vehicle I was remotely interested in until I KNEW which car I wanted. When the time was right the staff found the exact car I wanted and, even after all the work they had done with me for over a year, they cut the price and were able to get it well below book value. My salesman, Curt Hunter gave me financing advise based less on making a sale and more on what was best for me and my credit score in the long term. Although I was originally planning to purchase a new car, i bought a used one because that was the best for me and my life. I would not have been as informed or able to make that decision if not for the staff at University Nissan. Since my purchase I have had questions about several things, needed additional equipment, and inquired about certain capabilities. Even though at that point everyone knew i was no longer purchasing a car I was treated as I always had been. No actually, I was treated better, and I realized I had become part of the University Nissan family. So there it is, after 20 months or so of car shopping, the day came when I pulled out of their dealership with an incredible new (to me) car as well as some absolutely wonderful new friends. I More

The dealership worked on helping us find the vechicle I wanted. When they found what I wanted it was also in our price range. The vechicle was clean on the inside but not washed on the outside. I know we w wanted. When they found what I wanted it was also in our price range. The vechicle was clean on the inside but not washed on the outside. I know we will be adding running boards to the SUV. Thank you for all your help. More

Every on at this dealership was professional. I felt like i had know these people for ever. The hospitality was great. There was Absolutely no pressure from the time i arrived, to the time i dealt with the f i had know these people for ever. The hospitality was great. There was Absolutely no pressure from the time i arrived, to the time i dealt with the fianace manager, to the time i left the dealership. In fact, most of the people i had dealt with, came outside, thanked me for my business, and waved good bye to me. I have since had some service work there, and everyone there that had dealt with me, remembered me, and spoke with as i waited. This dealership appears to know how to treat a customer. My many many thanks to the entire staff there. Bob Austin More

the service staff was wonderful and helped me tremendously. i have never been to a service department that was so friendly and helpful. i would recommend anyone who has a problem with a vehicle t tremendously. i have never been to a service department that was so friendly and helpful. i would recommend anyone who has a problem with a vehicle to go there. my vehicle was fixed in a short period of time and was actually cheaper than a repair at a small repair down the road had quoted me. More