Friendship Ford - Service Center

The Service Advisors are good. The service department is terrible. They left the oil cap off my F150 and after a week or so, I started getting misfires. Cap was wedged under t The service department is terrible. They left the oil cap off my F150 and after a week or so, I started getting misfires. Cap was wedged under the hood. Oil was misted along the firewall and coil pack, plug wires, etc. causing voltage leak on acceleration . I had to take it back 5 times. Each time they apparently cleaned the area instead of replacing the oil soaked components. Finally, I scheduled service to have it all replaced even if I had to pay for it. Make appt. 20 days ahead and stressed that they order all the parts needed well ahead of time. Dealer is an hour from my home. I dropped my truck off before they opened and called 8 hrs. later to be told that they did not have all the parts yet. I heavily rely on service after the sale for my dealer choices. Based on my experiences with Friendship Ford, I will be looking for another dealer for my next truck. More

The salesman was great but the service department is unreliable and incompetent. Appointments are taken by a third party and mean nothing. Your vehicle will sit there for hours without even being chec unreliable and incompetent. Appointments are taken by a third party and mean nothing. Your vehicle will sit there for hours without even being checked out. When service was performed, the mechanic left a wire disconnected and we had to turn around and go back when the check engine light came on 30 minutes down the road. Took 2 trips and almost and act of congress to get them to check out a safety recall that should have already been taken care of when my wife purchaced the car a few months ago. Even then, it was clear that we were a very low priority for them. The extended warranty is a scam, 95% of what's "covered" doesn't even meet the deductible so you'll pay out of pocket for almost everything other major repairs. When I need a new truck next summer, I'll be taken my money anywhere else. More

had to tow my car; would not start and the engine light had been coming on and off for sometime. also had been actually dying on me. 2021. they charged a huge bill. sadly later the engine light kept coming had been coming on and off for sometime. also had been actually dying on me. 2021. they charged a huge bill. sadly later the engine light kept coming on @times. i took it to another mechanic who in a short time stated that it was a engine valve problem. he could not believe this was overlooked. this upset me very much. i'm still paying on the bill friendson ford charged me. will have to pray that my car continues to go because i can't afford another one. More

I have found the personnel to be very through servicing my vehicle. They are always friendly and answer all my questions about my vehicle. From sales to service it has always been very satisfactory. my vehicle. They are always friendly and answer all my questions about my vehicle. From sales to service it has always been very satisfactory. More

I am happy with the service and the friendliness of the staff and how fast they serviced my Escape and had it back to me. I appreciate everyone at Friendship Ford. staff and how fast they serviced my Escape and had it back to me. I appreciate everyone at Friendship Ford. More

These reviews are a joke. The employees are held hostage to these surveys and lean on customers to fill them out with all positive remarks to help them. My service was good. That is all I ask for. If I giv to these surveys and lean on customers to fill them out with all positive remarks to help them. My service was good. That is all I ask for. If I give it a 4 star rating, someone will be hurt. 5 star ratings would be reserved for something outside of the ordinary and that is not to be expected on every visit for then it isn't exceptional. The real proof of the value of the service is if I come back and this is my 3rd service with Friendship since I bought the vehicle. More

I love their new location! I love their new location, just off I-81. The facilities are very clean and modern. They were ready for my car when I arrived and the technician was v I love their new location, just off I-81. The facilities are very clean and modern. They were ready for my car when I arrived and the technician was very courteous and professional. The car was completed quicker than I expected and they found an extra discount for me online, so I was pleasantly surprised when presented the final bill. I did smell some burnt oil the first few times I drove it, so there must have been some oil spilled on the engine during the oil change. More

excellence in service Friendship is the best!!! Friendly Fast & Fair. a rare combination. Jenny got my F350 in for hervice had someone take me home so I could get to work a Friendship is the best!!! Friendly Fast & Fair. a rare combination. Jenny got my F350 in for hervice had someone take me home so I could get to work and then came to get me when my truck was ready. More

Amazing customer service We are from Arizona and Service squeezed us in the same day. Called in at 10 and had a 3pm appointment.We were back on the road in 2 hrs. Treated very We are from Arizona and Service squeezed us in the same day. Called in at 10 and had a 3pm appointment.We were back on the road in 2 hrs. Treated very well More