Friendship Ford
Bristol, TN
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Friendly experience Easy going process. Our salesman was eager to help. We purchased an F-150 (first pickup) and are very happy, The paperwork was time consuming but it Easy going process. Our salesman was eager to help. We purchased an F-150 (first pickup) and are very happy, The paperwork was time consuming but it was a busy Saturday. Everyone we encountered was great. More
Wonderful Experience Our experience with the dealership was wonderful. Our salesman (James Moffitt) was very friendly and knowledgeable. He not only answered all of our qu Our experience with the dealership was wonderful. Our salesman (James Moffitt) was very friendly and knowledgeable. He not only answered all of our questions and demonstrated some of the features of the vehicle, but he also did not pressure us into making a decision. We ultimately decided to purchase the vehicle at which point James took us through the process step by step making sure that we understood everything before proceeding onto the next step. Although the process took longer than what I would have liked, the sales staff made sure that we were comfortable and gave us a gift card to a local restaurant to thank us for being patient and for purchasing a vehicle from them. I can't thank James and his staff enough for the exceptional customer care they provided us. More
Great Experience! We are very happy with our purchase. We absolutely love out truck. Our salesman (Whitewater) treated us extremely well, he was very nice,and understan We are very happy with our purchase. We absolutely love out truck. Our salesman (Whitewater) treated us extremely well, he was very nice,and understanding he worked very hard for us he kept calling keeping us updated on what was happening he did not keep us waiting an he even came in on his day off to close the deal we are just extremely happy with our whole experience .Gerald our finance manager treated us just as well as our salesman did I can not say that about our last experience buying a truck which was not from Friendship Ford, WE ARE VERY PLEASED WITH OUR TRUCK AND THE DEALERSHIP WOULD HIGHLY Recommend IT TO EVERYONE More
Don't buy a extended warranty So first off my salesman (forgot his name) and overall the car i purchased was amazing. I purchased the extended warranty plan through GWC warranty, b So first off my salesman (forgot his name) and overall the car i purchased was amazing. I purchased the extended warranty plan through GWC warranty, because my vehicle was higher miles and i just wanted to cover my butt incase of something. Thankfully i never had to use it, again never had to use it! Now that i am in the market for a new vehicle the dealership is refusing to refund my credit union the rest of the retail price of the warranty. The reason being whatever is to get refunded to me will come out of pocket of the F&I Manager, Used Car Manager, and General Sales Manager. This is absolutely unacceptable. My family and I have purchased over 5 vehicles from them in the past and if this doesn't get resolved there will never be another one either. More
Sales-excellent. Price-competitive. All areas were rated excellent except the service department... Out of the four visits, two were horrible. It was late 2009 when I purchased my new tr All areas were rated excellent except the service department... Out of the four visits, two were horrible. It was late 2009 when I purchased my new truck- The bad experiences have left me very leery of ever returning for service. Johnny was the only reason I returned to purchase the 2017 Honda. He is one of the only sales representative I have trusted. More
Outstanding Job Very professional, I have bought from Friendship Ford in the past and every time I have had an outstanding experience. The staff was very knowledgeabl Very professional, I have bought from Friendship Ford in the past and every time I have had an outstanding experience. The staff was very knowledgeable and answered ant question I had, This will make my second F 150 and I have no doubt it will last me as long as my last one. More
Great Very good experience with this dealership Michael Chambers was very friendly and helpful. Gerald Jones was very nice when doing our paper work. Ever Very good experience with this dealership Michael Chambers was very friendly and helpful. Gerald Jones was very nice when doing our paper work. Everyone was very nice. More
Easy to deal with Very good experience with this dealership. Everybody was friendly and they tried to get the best deal possible. I am very happy with my purchase Very good experience with this dealership. Everybody was friendly and they tried to get the best deal possible. I am very happy with my purchase More
I purchase from Johnny necessary I purchased a 2014 ford escape from above salesman, I had a good experience in all. He worked with me until I was satisfied. I will always reccommend I purchased a 2014 ford escape from above salesman, I had a good experience in all. He worked with me until I was satisfied. I will always reccommend johnny as a great person to work with. I will also tell others about this dealership. Thanks for everything. Judy Falin More
Focus RS Friendship is an amazing dealership! They don't jack up their prices like a lot of other dealerships with this fee and that fee and another fee. Wha Friendship is an amazing dealership! They don't jack up their prices like a lot of other dealerships with this fee and that fee and another fee. What you see on the window sticker is what you pay. We bought a 2013 Explorer Sport from them and now this 2016 Focus RS. Ford kind of dropped the ball on the RS delivery date vs. the order in which the orders were taken BUT Friendship and James Moffitt specifically did an outstanding job keeping me informed as I waited 11 long months for this little rocket to show up. I WILL be buying my next Ford from Friendship! Outstanding dealership and service!!! Thanks James and thanks Friendship! Danny More